PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Gateway One Lending as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Gateway One Lending

Wells Fargo and Gateway One Lending Overview

Total reviews 1654 180
Company responses 0 0
Issues resolved 1 1

Wells Fargo and Gateway One Lending Consumer Ratings

Rank
106 out of 699 in Banks category
263 out of 1918 in Financial Services category
Customer service
104 in category
181 in category
Product or Service Quality
75 in category
173 in category
Website
81 in category
169 in category
Reliability
91 in category
161 in category

Wells Fargo and Gateway One Lending Rating Details

Customer service
1.3 (401 reviews)
1.6 (75 reviews)
Reviewer's quote

Then i wrote and e-mail to customer service explaining some of this and let them know to call me when they had it resolved since my time is valuable. After a half hour or so a person from WF called me and was very apologetic and seamed to care about me (the customer) after we got through all the...

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...Pretty *** customer service for an early pay customer..

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Product or Service Quality
1.4 (349 reviews)
1.7 (67 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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...I did pay as agreed never had to call customer service for anything..

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Website
1.9 (334 reviews)
2 (64 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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Reliability
1.3 (308 reviews)
1.5 (49 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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I payed my auto loan off in February 2020. Without any notification that my loan had been sold to Santander, I repeatedly attempted to contact Gateway One to no avail. It was only after doing some research, that I found out my loan was with Santander. I was finally able to speak to an actual human...

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Wells Fargo and Gateway One Lending Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Never having to talk to them
  • Financing
  • Customer serivec
Cons
  • Customer service
  • Incompetant
  • Rudeness
  • Customer service
  • Very poor phone skills
  • Service

Wells Fargo and Gateway One Lending Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

You were late.... Pay ur bills

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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Wells Fargo and Gateway One Lending Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Absolute worst customer service i have ever experienced!!!!!

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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Wells Fargo and Gateway One Lending Latest Reviews

Recent published reviews
2.6

I called WF, to see what happened with funds in my acct. When my acct was closed on Dec 4, 2020. In Racine, Wisconsin.

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1

I payed my auto loan off in February 2020. Without any notification that my loan had been sold to Santander, I...

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No votes

I never receive my new ATM/ debit card. I cannot use the one I have its expired date on the card 12/20.

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No votes

Constantly busy. Cannot get through.

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Wells Fargo and Gateway One Lending Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (201 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (35 reviews)
  • Gateway One Lending Manager (1 review)