PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Gateway One Lending as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Gateway One Lending

Wells Fargo and Gateway One Lending Overview

Total reviews
1610
173
Company responses
0
0
Issues resolved
1
1

Wells Fargo and Gateway One Lending Consumer Ratings

Rank
87 out of 718 in Banks category
239 out of 1844 in Financial Services category
Customer service
96 in category
168 in category
Product or Service Quality
65 in category
148 in category
Website
75 in category
159 in category
Reliability
86 in category
143 in category

Wells Fargo and Gateway One Lending Rating Details

Customer service
1.3 (384 reviews)
1.6 (74 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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...Pretty *** customer service for an early pay customer..

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Product or Service Quality
1.4 (333 reviews)
1.7 (67 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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...I did pay as agreed never had to call customer service for anything..

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Website
1.9 (322 reviews)
2 (64 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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...I went to the website and tried to pay, it wouldn't let me. If you call in with a payment, they charge you for taking your money ($10). They want you to go under...

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Reliability
1.3 (293 reviews)
1.5 (49 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Have not received title to my truck

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Wells Fargo and Gateway One Lending Pros and Cons

Pros
  • Who did try to make me fell better
  • No customer service
  • Nightmare
  • Never having to talk to them
  • Financing
  • Customer serivec
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Customer service
  • Very poor phone skills
  • Service

Wells Fargo and Gateway One Lending Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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5

You were late.... Pay ur bills

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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5

I find it interesting that most of the complaints about this company are from people late on their bills or car...

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Wells Fargo and Gateway One Lending Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Absolute worst customer service i have ever experienced!!!!!

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

My bf was going to get a loan from this company. It was all good and his quote for approval was 790 that he had to send...

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Wells Fargo and Gateway One Lending Latest Reviews

Recent published reviews
1.7

So I got mortgage with WF. My checking account is with WF. I want the WF to set up recurring payments from my account.
Th...

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1

Have not received title to my truck

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3.7

During this past month I have been having repeated problems logging in to my online account to pay bills. I have made...

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No votes

You all are setting people up to fail because you making it hard for people to pay their car notes

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Wells Fargo and Gateway One Lending Products and Services

Most reviewed product and services
  • Wells Fargo Account (237 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)
  • Gateway One Lending Loan (38 reviews)
  • Gateway One Lending Auto Loan (33 reviews)
  • Gateway One Lending Customer Care (21 reviews)