PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has verified representatives
3.5
Viking Cruises
Gate1travel

Viking Cruises and Gate1travel Overview

Total reviews
127
380
Company responses
87
0
Issues resolved
8
2

Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 253 reviews more than Viking Cruises received since Oct 7, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viking Cruises customer support team than with Gate1travel customer service.

Viking Cruises and Gate1travel Consumer Ratings

Rank
4 out of 227 in Cruises and Ships category
26 out of 696 in Travel Agencies category
Customer service
15 in category
28 in category
Staff
7 in category
27 in category
Product or Service Quality
9 in category
22 in category

Viking Cruises and Gate1travel Rating Details

Customer service
1.6 (65 reviews)
2.5 (162 reviews)
Reviewer's quote

We have been trying to work with Viking customer service representatives, with little success and much frustration. We just returned from a rather unfortunate experience on the Viking Embla, Passage to Eastern Europe, July 23 July, 2019 to 31 July 2019. We had been looking forward to our first...

ELKE G

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v
Staff
3 (57 reviews)
2.9 (157 reviews)
Reviewer's quote

...We sat in lobby with no staff in sight. Finally at 5:15 the gentleman came to the desk and said we had to go upstairs to exit the boat, as there was a sister ship we had to go through to get to dock. Well my mother is 93 years old and with 15 minutes to spare and not a soul in sight to assist us..

Maddie G

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H
Product or Service Quality
2.3 (54 reviews)
3 (133 reviews)
Reviewer's quote

If you plan on booking a Viking Cruise, all inclusive air and hotel, just know there is no Customer Service after fully paying. We are healthy and active in our 60s. My husband, unexpectedly, was diagnosed with osteomyelitis and will need 4 to 6 weeks of IV infusions...

Cindy D

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

PissedConsumer1633337

Viking Cruises and Gate1travel Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Tour guide
  • Website
  • Quality
Cons
  • Treatment of customer
  • Customer service
  • Platitudes and false sentiments that do not solve the problem
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Viking Cruises and Gate1travel Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

Viking Cruises and Gate1travel Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

Viking Cruises and Gate1travel Latest Reviews

Recent published reviews
1

When anyone plans a cruise vacation, you listen to every word, detail and requirement the agent provides you. A Viking C...

Read all 127 reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

Viking Cruises and Gate1travel Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (48 reviews)
  • Viking Cruises Customer Care (19 reviews)
  • Viking Cruises Cruise Booking (10 reviews)
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)