PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Viking Cruises
Gate1travel

Viking Cruises and Gate1travel Overview

Total reviews 154 393
Company responses 111 0
Issues resolved 8 2

Viking Cruises and Gate1travel Consumer Ratings

Rank
4 out of 167 in Cruises and Ships category
32 out of 576 in Travel Agencies category
Customer service
16 in category
33 in category
Price Affordability
18 in category
25 in category
Product or Service Quality
8 in category
19 in category
Exchange, Refund and Cancellation Policy
14 in category
29 in category

Viking Cruises and Gate1travel Rating Details

Customer service
1.7 (78 reviews)
2.5 (169 reviews)
Reviewer's quote

...My GREAT customer service of 10 went to a 3 all of a sudden. I realize these poor representatives are going through a huge mess right now but how about we faithful customers who are going to try our trips again? So Sad..

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Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Price Affordability
2.4 (64 reviews)
3.4 (135 reviews)
Reviewer's quote

We were offered a 25% premium to rebook, but the 125% is not enough to match the price we had in 2020. We tried 2021 and 2022 but it will cost us more. Every other cruise line cancellation I had in the past, ALWAYS found a way to make the cruise whole for us, so we didnt have to come up with extra...

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We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We...

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Product or Service Quality
2.5 (64 reviews)
2.9 (139 reviews)
Reviewer's quote

Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Exchange, Refund and Cancellation Policy
1.7 (63 reviews)
2.1 (127 reviews)
Reviewer's quote

Viking not only charged a cancellation fee but by then the original vouchers they gave us had expired. This was my first experience with Viking and definitely my last. Other cruise companies have bent over backwards to accommodate customers during these difficult times but it seems like Viking...

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...advance per representative's advice however, since we got in the middle of this pandemic, the optional excursion got suddenly cancelled and Gate 1 wouldn't refund our money $ 150. 00 instead give us credit for future travel. In what's happening lately and my age I'm not sure about future travel and we can use this money now for immediate...

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Viking Cruises and Gate1travel Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Tour guide
  • Website
  • Variety of tour
Cons
  • Customer service
  • Treatment of customer
  • Worst customer service
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Viking Cruises and Gate1travel Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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Viking Cruises and Gate1travel Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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Viking Cruises and Gate1travel Latest Reviews

Recent published reviews
No votes

Refused to Issue refund even tho they cancelled my cruise due to COVID. Complaints go unanswered and personnel are uncoo...

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3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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1

Cruised Viking for the very first time with friends in 2019 on a Danube "River" cruise. It turned into a bus cruise. We...

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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Viking Cruises and Gate1travel Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (21 reviews)
  • Viking Cruises Cruise Booking (13 reviews)
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)