PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Viator

Gate1travel and Viator Overview

Total reviews 393 775
Company responses 0 68
Issues resolved 2 16

Gate1travel and Viator Consumer Ratings

Rank
32 out of 576 in Travel Agencies category
75 out of 576 in Travel Agencies category
Customer service
33 in category
71 in category
Website
30 in category
69 in category
Product or Service Quality
19 in category
66 in category
Number of Destinations
29 in category
58 in category

Gate1travel and Viator Rating Details

Customer service
2.5 (169 reviews)
1.5 (354 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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...The customer service is HORRIBLE!! Do NOT book with this company!! You will lose your money!! It takes them forever to reply just to tell you everything is 100% non refundable. Greedy *** company!!..

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Website
3.2 (151 reviews)
2 (327 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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Rude employee , website states refund within 24 hours but that wasnt true..

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Product or Service Quality
2.9 (139 reviews)
1.6 (307 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Not only does Viator/Trip Advisor destroy peoples tours and holidays but now it's bullying companies into sell their product outside of it's Platform What makes it worse is that even though I own the company and even though I directly told them they cannot do this they refuse to do anything about...

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Number of Destinations
3.5 (138 reviews)
2.5 (235 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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...When I questioned this, they said that the cost of the tour varied according to the number of people who signed up. The web site said nothing about this. Viator has finally refunded the payment, but I would never, ever book a tour with them again..

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Gate1travel and Viator Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Easy to book
  • Viator is totally unreliable
  • Ease of purchase
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Customer service
  • Lack of service
  • Cancellation policy

Gate1travel and Viator Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

Viator does not publish negative reviews. I've seen this mentioned on other forums as well. I did two tours through Viat...

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Gate1travel and Viator Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

My problem with Viator is with their customer care. I booked a hop-on-hop-off- bus tour for my trip to Paris this past S...

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Gate1travel and Viator Latest Reviews

Recent published reviews
3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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No votes

I'm very surprised because ViatortripadvisGB London draw 116 euros with CB Card. What iabout this drawal of money. Is...

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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1

Extremely disappointed and frightened.
Got message the day before confirming my airport transfers. Was left stranded at t...

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Gate1travel and Viator Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Viator Tour Booking (229 reviews)
  • Viator Customer Care (123 reviews)
  • Viator Tour (75 reviews)