PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Viator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gate1travel and Viator Overview

Total reviews
Company responses
Issues resolved

Viator was first mentioned on PissedConsumer on Aug 1, 2012 and since then this brand received 745 reviews. It is 365 reviews more than Gate1travel received since Jan 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Viator customer support team than with Gate1travel customer service.

Gate1travel and Viator Consumer Ratings

27 out of 696 in Travel Agencies category
69 out of 696 in Travel Agencies category
Customer service
28 in category
72 in category
27 in category
64 in category
27 in category
68 in category

According to consumer ratings and reviews, Gate1travel ranks 42 points higher in the Travel Agencies category than Viator. People gave Gate1travel 2.5 stars for Customer service criterion in Travel Agencies category and it is 230 points higher than the worst rated brand in this category. At the same time, Viator was rated 1.5 stars for Customer service criterion in this category and it is 186 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Gate1travel has a higher rating than Viator. Regarding Website criterion, consumers gave Gate1travel 3.3 stars and it is 90% greater than other in category. Viator however was rated 2.1 stars and it is 74% greater than other in category.

Gate1travel and Viator Rating Details

Customer service
2.5 (162 reviews)
1.5 (342 reviews)
Reviewer's quote

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v

...Horrible company! Horrible customer service! If there was a way I could give -5 stars I would! This company put my best friend and my life in harms way. Please never book with Viator! You won’t get what you expected and it might cost you your life!..

2.9 (157 reviews)
1.7 (296 reviews)
Reviewer's quote

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

Staff tried very hard, Ranger so lovely, tried very hard to be enthusiastic, really embarrassing. In UK we might see a hundred puffins and otters in abundance, really bad- MISOLD The only thing we saw was people sighing,sleeping and being sick - terrible value for money, really disappointing. The...

Andrew R
3.3 (143 reviews)
2.1 (312 reviews)
Reviewer's quote

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C

The website (shown below) says that cancellations are free up to 24 hours in advance. No problem because the tour was scheduled to start in 30 hours right? Wrong! Apparently, the tour had to be cancelled 24 hours in advance of the date of the tour, not the time of the tour. Totally misleading - why...

Cortie T

Gate1travel and Viator Pros and Cons

  • Tour guide
  • Website
  • Quality
  • Easy to book
  • Viator is totally unreliable
  • Good tours
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Customer service
  • Lack of service
  • Customer care

Gate1travel and Viator Most Positive Reviews

Top rated reviews

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...


We booked two “Zion and Bryce Canyon National Parks Day Trip from Las Vegas (6648P5)” through Viator for January 2. We...

Gate1travel and Viator Most Critical Reviews

Lowest rated reviews

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...


We had purchased a shuttle for 2 from Viator. Upon arriving at Orly I called them and they said a driver was on the...

Gate1travel and Viator Latest Reviews

Recent published reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

I booked an airport transfer from my Thailand Hotel to BKK. I supplied hotel name, address, phone, and flight informatio...

Read all 745 reviews

Gate1travel and Viator Products and Services

Most reviewed product and services
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Viator Tour Booking (203 reviews)
  • Viator Customer Care (116 reviews)
  • Viator Tour (70 reviews)