PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Travelocity

Gate1travel and Travelocity Overview

Total reviews
388
799
Company responses
0
0
Issues resolved
2
1

Gate1travel and Travelocity Consumer Ratings

Rank
30 out of 551 in Travel Agencies category
115 out of 551 in Travel Agencies category
Customer service
32 in category
117 in category
Website
28 in category
106 in category
Product or Service Quality
19 in category
91 in category
Number of Destinations
27 in category
70 in category

Gate1travel and Travelocity Rating Details

Customer service
2.5 (166 reviews)
1.1 (197 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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...Travelocity has no method to redeem our ecredit on their website and clearly their customer service reps are incapable of booking a flight..

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Website
3.3 (148 reviews)
1.6 (186 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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...The message on their website says I can't cancel until 72 hrs before my flight. There is no way to speak to a agent to discuss this with..

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Product or Service Quality
2.9 (137 reviews)
1.3 (162 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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purchase price! That is a lot of money to us! Been responsibly trying to get in touch with Travelocity since March 2020 to cancel - via chat, self-service, CS phone - all with zero luck or zero results. I finally get an email to cancel and follow its instructions with relief that the trip is going...

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Number of Destinations
3.6 (134 reviews)
2.3 (129 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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So I called the hotel again to tell her, again she was very nice, it was during this phone call that this Judy person called me back, did not give me a number to call her back, and the number she called from was not a number that accepted calls. I call Expedia again, spoke with Barry, he...

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Gate1travel and Travelocity Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Will never use again
  • E-mail confirmation
  • Website
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Poor customer service
  • Long wait times on phone
  • Cant get anyone on the phone

Gate1travel and Travelocity Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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4.8

, Loveland, CO, aint. #752596552922.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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4.7

Just want to know when my account will be credited back the $308

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Gate1travel and Travelocity Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Gate1travel and Travelocity Latest Reviews

Recent published reviews
1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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No votes

I purchased a trip with my PayPal account and then canceled the full refundable trip. Travelocity shows in the email...

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No votes

have asked twice for refund to be processed

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1

Cannot speak to an agent. I will never recommend this site to anyone else!

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Gate1travel and Travelocity Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Customer Care (60 reviews)
  • Travelocity Room Booking (43 reviews)