PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Travelocity

Gate1travel and Travelocity Overview

Total reviews 393 851
Company responses 0 0
Issues resolved 2 1

Gate1travel and Travelocity Consumer Ratings

Rank
34 out of 588 in Travel Agencies category
123 out of 588 in Travel Agencies category
Customer service
33 in category
No votes
Website
30 in category
No votes
Product or Service Quality
20 in category
No votes
Number of Destinations
26 in category
No votes

Gate1travel and Travelocity Rating Details

Customer service
2.5 (169 reviews)
No votes
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Absolutely worst customer service experience in my 57 years. I hope to hear from someone regarding this. Federal Trade Commission should shut you down..

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Website
3.2 (151 reviews)
No votes
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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Nothing happened No resonse Not able to gain account access I think expedia ISalso travelocity Five attempts to reset password to gain account access and no auto response occured Gave up and went to different website..

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Product or Service Quality
2.9 (139 reviews)
No votes
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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I have been on the phone over 7 hours over 3 days with customer service. It got to the pint that our flight is no longer available due to the terrible service we received. We tried to book a flight using credit due to Cancellation of a cruise due to COVID...

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Number of Destinations
3.5 (138 reviews)
No votes
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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Depending on how I check, either the itinerary number for my cancelled flight doesnt exist or I have an airline credit. I am guessing that it is easier to lie and make a client pay for another ticket than be troubled to use a part of a credit from a cancelled flight. In an effort to get my money...

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Gate1travel and Travelocity Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Will never use again
  • Website
  • E-mail confirmation
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Poor customer service
  • Long wait times on phone
  • Support for problems

Gate1travel and Travelocity Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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4.8

, Loveland, CO, aint. #752596****22.To cancel a RESVATION- 3/18-3/20 at the wingate byWyndham LovelandYour services ,...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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4.7

Just want to know when my account will be credited back the $308

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Gate1travel and Travelocity Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1


NEVER USE TRAVELOCITY!!!!!!!!!!!!!!!!!!!!!!!!!!!

SO BAD I DONT EVEN WANT TO TALK ABOUT IT!!!!!!!!!!!!! I HAVE BEEN PLA...

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Gate1travel and Travelocity Latest Reviews

Recent published reviews
3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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No votes

American airlines change my time port su prince to Miami i need too change the airline

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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No votes

Ive been calling regarding the rental car rental its not about the money but its about how unprofessional this company...

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Gate1travel and Travelocity Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Gate1travel Tour Booking (20 reviews)
  • Travelocity Flight Booking (147 reviews)
  • Travelocity Room Booking (50 reviews)
  • Travelocity Vacation Package (27 reviews)