PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trafalgar Tours and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trafalgar Tours
Gate1travel

Trafalgar Tours and Gate1travel Overview

Total reviews
178
388
Company responses
0
0
Issues resolved
2
2

Trafalgar Tours and Gate1travel Consumer Ratings

Rank
24 out of 318 in Travel category
30 out of 551 in Travel Agencies category
Customer service
17 in category
32 in category
Product or Service Quality
14 in category
19 in category
Price Affordability
23 in category
24 in category
Website
23 in category
28 in category

Trafalgar Tours and Gate1travel Rating Details

Customer service
2.2 (93 reviews)
2.5 (166 reviews)
Reviewer's quote

...Isn't this a rip off? I was in contact with the Trafalgar supervisor at the call center and was advised that she was the only person I could talk to as they had no customer service where I could air my concerns..

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Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Product or Service Quality
2.4 (80 reviews)
2.9 (137 reviews)
Reviewer's quote

...They are a service provider and they did not provide the service in the time stipulated with us. They need to fully refund our money. Any future trips will be decided using companies who work with you and this company does not! No more trips with Trafalgar..

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My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Price Affordability
2.6 (76 reviews)
3.4 (133 reviews)
Reviewer's quote

It is ridiculous that a company can cancel a trip, hold your money towards a future trip AND not even guarantee the same trip at the same price. Touting themselves on their 100 year anniversary, while the money the hold could be needed for food, bills, medicine NOW..

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We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We...

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Website
2.8 (74 reviews)
3.3 (148 reviews)
Reviewer's quote

...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

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Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

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Trafalgar Tours and Gate1travel Pros and Cons

Pros
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
  • Tour guide
  • Website
  • Quality
Cons
  • Tour director
  • Customer service
  • Meals
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Trafalgar Tours and Gate1travel Most Positive Reviews

Top rated reviews
5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

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5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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Trafalgar Tours and Gate1travel Most Critical Reviews

Lowest rated reviews
1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

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1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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Trafalgar Tours and Gate1travel Latest Reviews

Recent published reviews
1

My husband and I had a $5,907 tour paid for June 20 with Trafalgar. When covid hit they "suspended" the trip and issued...

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1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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1

Trafalgar made a decision to keep the money from it's guests as an interest free loan to itself when it cancelled many...

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No votes

have asked twice for refund to be processed

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Trafalgar Tours and Gate1travel Products and Services

Most reviewed product and services
  • Trafalgar Tours Tour (49 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)