PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Trafalgar Tours as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Trafalgar Tours

Gate1travel and Trafalgar Tours Overview

Total reviews
388
178
Company responses
0
0
Issues resolved
2
2

Gate1travel and Trafalgar Tours Consumer Ratings

Rank
30 out of 550 in Travel Agencies category
23 out of 318 in Travel category
Customer service
32 in category
17 in category
Website
28 in category
22 in category
Product or Service Quality
19 in category
14 in category
Discounts and Special Offers
23 in category
10 in category

Gate1travel and Trafalgar Tours Rating Details

Customer service
2.5 (166 reviews)
2.2 (93 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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...Isn't this a rip off? I was in contact with the Trafalgar supervisor at the call center and was advised that she was the only person I could talk to as they had no customer service where I could air my concerns..

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Website
3.3 (148 reviews)
2.8 (74 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

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Product or Service Quality
2.9 (137 reviews)
2.4 (80 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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...They are a service provider and they did not provide the service in the time stipulated with us. They need to fully refund our money. Any future trips will be decided using companies who work with you and this company does not! No more trips with Trafalgar..

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Discounts and Special Offers
3 (134 reviews)
2.5 (70 reviews)
Reviewer's quote

On June 14, 2017 at around 11:30am, AZ time, I contacted Gate1 travel concerning the 11 day Affordable China with 4 Yangtze River cruise (LA) special. I talked to Edward (number for agent provided upon request). I inquired if I could pay the whole price of this tour including land and air, can I...

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This is only the first day of the tour and already there is major concern that this group is getting special treatment. Th spokesperson for the group of 26 many mornings while on the bus, had the microphone and made special announcements to his group only, which was like a slap in the face. The...

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Gate1travel and Trafalgar Tours Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Tour director
  • Customer service
  • Meals

Gate1travel and Trafalgar Tours Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

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Gate1travel and Trafalgar Tours Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

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Gate1travel and Trafalgar Tours Latest Reviews

Recent published reviews
1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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1

My husband and I had a $5,907 tour paid for June 20 with Trafalgar. When covid hit they "suspended" the trip and issued...

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No votes

have asked twice for refund to be processed

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1

Trafalgar made a decision to keep the money from it's guests as an interest free loan to itself when it cancelled many...

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Gate1travel and Trafalgar Tours Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Trafalgar Tours Tour (49 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)