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Our website collected and compiled various consumer reviews about Gate1travel and Trafalgar Tours as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 219 reviews more than Trafalgar Tours received since Sep 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gate1travel customer support team and Trafalgar Tours customer service.
Gate1travel and Trafalgar Tours Consumer Ratings
Rank
27
out of 695 in Travel Agencies category
16
out of 695 in Travel category
Customer service
28
in category
17
in category
Staff
27
in category
15
in category
Website
27
in category
18
in category
Gate1travel and Trafalgar Tours Rating Details
Customer service
2.5 (162 reviews)
2.4 (84 reviews)
Reviewer's quote
I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...
Lourdes v
No apology to MAJA GORONJIC, travel director, Imperial Europe, Trafalgar. She's forgetful and then blamed it to me. Claimed that she gave me a copy of the optional tours that I had signed up. I missed some tours and joined when I was not supposed to. This was witnessed by my sister, also in the...
Brenda D
Staff
2.9 (157 reviews)
2.7 (77 reviews)
Reviewer's quote
...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..
Yolanda H
...In Munich, the wait staff acted as if they weren't expecting us at all. Overall, I was extremely disappointed with this trip given the monies we spent..
Suzanne K
Website
3.3 (143 reviews)
3 (65 reviews)
Reviewer's quote
Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...
Dr. C
...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..
PissedConsumer1560661
Gate1travel and Trafalgar Tours Pros and Cons
Pros
Tour guide
Website
Quality
Sites we visited
Seeing so much in a short period of time
Tour leadr
Cons
Poor customer service
Will be the last
Repeated refusal to make things right
Tour director
Customer service
Meals
Gate1travel and Trafalgar Tours Most Positive Reviews
Top rated reviews
5
Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...
How would you compare Gate1travel vs Trafalgar Tours?