PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Trafalgar Tours as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Trafalgar Tours

Gate1travel and Trafalgar Tours Overview

Total reviews
380
161
Company responses
0
0
Issues resolved
2
2

Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 219 reviews more than Trafalgar Tours received since Sep 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gate1travel customer support team and Trafalgar Tours customer service.

Gate1travel and Trafalgar Tours Consumer Ratings

Rank
27 out of 695 in Travel Agencies category
16 out of 695 in Travel category
Customer service
28 in category
17 in category
Staff
27 in category
15 in category
Website
27 in category
18 in category

Gate1travel and Trafalgar Tours Rating Details

Customer service
2.5 (162 reviews)
2.4 (84 reviews)
Reviewer's quote

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v

No apology to MAJA GORONJIC, travel director, Imperial Europe, Trafalgar. She's forgetful and then blamed it to me. Claimed that she gave me a copy of the optional tours that I had signed up. I missed some tours and joined when I was not supposed to. This was witnessed by my sister, also in the...

Brenda D
Staff
2.9 (157 reviews)
2.7 (77 reviews)
Reviewer's quote

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

...In Munich, the wait staff acted as if they weren't expecting us at all. Overall, I was extremely disappointed with this trip given the monies we spent..

Suzanne K
Website
3.3 (143 reviews)
3 (65 reviews)
Reviewer's quote

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C

...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

PissedConsumer1560661

Gate1travel and Trafalgar Tours Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Tour director
  • Customer service
  • Meals

Gate1travel and Trafalgar Tours Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

Gate1travel and Trafalgar Tours Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

Gate1travel and Trafalgar Tours Latest Reviews

Recent published reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews
5

This was an incredible tour of Italy. Our tour director, Gordon Spicer made this trip an unforgettable lifetime memory....

Read all 161 reviews

Gate1travel and Trafalgar Tours Products and Services

Most reviewed product and services
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Trafalgar Tours Tour (48 reviews)
  • Trafalgar Tours Tour Booking (13 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)