PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sears Vacations and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sears Vacations
Gate1travel

Sears Vacations and Gate1travel Overview

Total reviews
13
388
Company responses
0
0
Issues resolved
0
2

Sears Vacations and Gate1travel Consumer Ratings

Rank
41 out of 544 in Travel Agencies category
30 out of 544 in Travel Agencies category
Value for money
21 in category
20 in category
Product or Service Quality
23 in category
19 in category
Price Affordability
45 in category
24 in category
Exchange, Refund and Cancellation Policy
25 in category
26 in category

Sears Vacations and Gate1travel Rating Details

Value for money
3.2 (6 reviews)
3.2 (124 reviews)
Reviewer's quote

...They are just taking, robbing, and stealing peoples hard earned money..

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Good value for money, excellent customer service from the initial telephone call to the heartfelt handshake at parting, comfortable hotels, and excellent meals (the included ones!). We are currently packing for our Gate1 trip to Ireland at the end of this month. We plan to do an annual family Gate...

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Product or Service Quality
2.6 (5 reviews)
2.9 (137 reviews)
Reviewer's quote

...They don't seem to have a complaint department , all issues are handled through customer service..

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My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Price Affordability
2.6 (5 reviews)
3.4 (133 reviews)
Reviewer's quote

By moving my schedule payment to the end of the month

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We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We...

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Exchange, Refund and Cancellation Policy
2.2 (5 reviews)
2.2 (125 reviews)
Reviewer's quote

I tried to login to my account and it said I could not. I paid $5,000 on my account and I am locked out. I don't understand. Is there a way you can reset my password. My email is mattgatz@gmail.com.

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...As I go to cancel they have a full refund if you notify them 60 days or more before. I notified them 63 days before. WHY are they keeping $2,800 They are crooks and don't trust them...

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Sears Vacations and Gate1travel Pros and Cons

Pros
  • Affordability
  • Tour guide
  • Website
  • Quality
Cons
  • Thiefs
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Sears Vacations and Gate1travel Most Positive Reviews

Top rated reviews
5

By moving my schedule payment to the end of the month

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5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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No votes
5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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Sears Vacations and Gate1travel Most Critical Reviews

Lowest rated reviews
1

If I can give Sears Vacations a zero I would but I have to settle for a one. They are a scam!!!! Stay away from Sears...

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1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

I was so loyal to them, even when other's put in bad reviews, i always knew however, that i was being played example, i...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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Sears Vacations and Gate1travel Latest Reviews

Recent published reviews
No votes

Overtime I have point or credit they always disappear. When we signed a lot time ago it was totally direc. Now the...

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1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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3

After booking a cruise we had a question on some of the charges that came through on our credit card. We started by call...

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No votes

have asked twice for refund to be processed

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Sears Vacations and Gate1travel Products and Services

Most reviewed product and services
No votes
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)