PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rci Cruise And Resort Vacations and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rci Cruise And Resort Vacations
Gate1travel

Rci Cruise And Resort Vacations and Gate1travel Overview

Total reviews 105 393
Company responses 0 0
Issues resolved 0 2

Rci Cruise And Resort Vacations and Gate1travel Consumer Ratings

Rank
132 out of 582 in Travel Agencies category
34 out of 582 in Travel Agencies category
Customer service
64 in category
33 in category
Exchange, Refund and Cancellation Policy
69 in category
29 in category
Additional Fees
113 in category
30 in category
Website
114 in category
31 in category

Rci Cruise And Resort Vacations and Gate1travel Rating Details

Customer service
1.6 (22 reviews)
2.5 (169 reviews)
Reviewer's quote

...What incentive is there to use their service if you have to continue looking within 24 hours of booking it just to be sure you got the best price. I've learned a valuable lesson and will no longer use RCI's Vacation Center to book anything. They are worthless!! Please learn from my mistake...

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Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Exchange, Refund and Cancellation Policy
1.2 (21 reviews)
2.1 (127 reviews)
Reviewer's quote

I wanted to switch rooms in January for a cruise that departs in March and I was told booking fee was only refundable 24 hours after booking . cancellation policy is not in writing and OVC has very rude agents ..

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...advance per representative's advice however, since we got in the middle of this pandemic, the optional excursion got suddenly cancelled and Gate 1 wouldn't refund our money $ 150. 00 instead give us credit for future travel. In what's happening lately and my age I'm not sure about future travel and we can use this money now for immediate...

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Additional Fees
1.3 (20 reviews)
2.5 (116 reviews)
Reviewer's quote

...Well they all have fees with booking them ranging from $400. 00 to 1,600. 00 extra to pay for my free week!! This is why I say you will get really get screwed!!!! I have been a member of RCI for timeshares since 1989, and still own and trade them...

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She then asked If I would like to purchase additional insurance just in case something happened and we were notable to make the flight. I agreed to the insurance, paid the $600 cost to start and informed I could pay the rest to help keep things moving along. I paid the additional money and then...

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Website
1.6 (20 reviews)
3.2 (151 reviews)
Reviewer's quote

...I went on the Royal Caribbean website to book the same cruise and got a total cruise fare of $1660. 64 including taxes. So RCI charged me $1715 for the same cruise I could have got directly from the cruise line...

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Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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Rci Cruise And Resort Vacations and Gate1travel Pros and Cons

Pros
  • Cruise
  • Very friendly sales representatives
  • Use of points to decrease price
  • Tour guide
  • Website
  • Variety of tour
Cons
  • Deception in package
  • Overall misrepresentation of the cruise package
  • Customer service
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Rci Cruise And Resort Vacations and Gate1travel Most Positive Reviews

Top rated reviews
4.3

We did purchase the package for a cruise, hotel discounts and resort.
we used the cruise to take a 9 day cruise from Rom...

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5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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3.8

I am not sure why so many bad reviews unless only people who had a bad experience take the time to write. Purchased firs...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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Rci Cruise And Resort Vacations and Gate1travel Most Critical Reviews

Lowest rated reviews
1

They sold us a package for cruise and 7 day resort package. I spent at least 15 hours trying to arrange the cruise...

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1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

We have a certificate that we will be using in Kauai, coming up in Feb. 2015. We are staying at Aston Aloha Beach Hotel...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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Rci Cruise And Resort Vacations and Gate1travel Latest Reviews

Recent published reviews
1.2

Purchased a golden benefits cruise and resort package. This allowed you to purchase cruises at cost for life apparently...

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3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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No votes

Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60...

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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Rci Cruise And Resort Vacations and Gate1travel Products and Services

Most reviewed product and services
  • Rci Cruise And Resort Vacations Cruise Booking (33 reviews)
  • Rci Cruise And Resort Vacations Vacation Package (24 reviews)
  • Rci Cruise And Resort Vacations Room (4 reviews)
  • Gate1travel Tour (122 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Gate1travel Tour Booking (20 reviews)