PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Grand Circle Travel and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Grand Circle Travel
Gate1travel

Grand Circle Travel and Gate1travel Overview

Total reviews
45
380
Company responses
0
0
Issues resolved
0
2

Gate1travel was first mentioned on PissedConsumer on Jan 26, 2008 and since then this brand received 380 reviews. It is 335 reviews more than Grand Circle Travel received since Apr 4, 2008.

Grand Circle Travel and Gate1travel Consumer Ratings

Rank
5 out of 197 in Cruises and Ships category
27 out of 667 in Travel Agencies category
Staff
6 in category
27 in category
Customer service
5 in category
28 in category
Exchange, Refund and Cancellation Policy
3 in category
26 in category

Grand Circle Travel and Gate1travel Rating Details

Staff
3.4 (11 reviews)
2.9 (157 reviews)
Reviewer's quote

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then they will take your 500.00 and hold it til then.

Mary S

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H
Customer service
2.5 (11 reviews)
2.5 (162 reviews)
Reviewer's quote

Obviously, we would not continue to book trips with these companies if we were not very pleased with the service, the food, the itinerarys, the tour directors, and all of the aspects that make up a trip. When I read some of the complaints, I wonder if the person is one of those that can find fault...

Leocadia

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

Edward D
Exchange, Refund and Cancellation Policy
2.8 (10 reviews)
2.2 (123 reviews)
Reviewer's quote

Many repeat customers were upset and vocal about the policy changes on the company discussion boards including myself. My take on those and other policy changes such as now refusing AMEX and not allowing credit cards to be used for gratuities is that they are in financial difficulty. The result is...

Tonique

...The hotel told me to contact Gate 1 for a refund and was fully aware we did not stay one night at the property because of the extreme heat with no air conditioning. We booked and paid for another hotel for our entire stay in Paris. Upon our return I contacted Gate 1 and requested a refund...

PissedConsumer1633337

Grand Circle Travel and Gate1travel Pros and Cons

Pros
  • Several trips i had taken
  • Customer service
  • All aspects of the many trips
  • Tour guide
  • Website
  • Quality
Cons
  • Huge rip off
  • Customer service
  • Not as advertised
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Grand Circle Travel and Gate1travel Most Positive Reviews

Top rated reviews
5

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak...

5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

Grand Circle Travel and Gate1travel Most Critical Reviews

Lowest rated reviews
1

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time...

1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

Grand Circle Travel and Gate1travel Latest Reviews

Recent published reviews
1

Grand Circle continues to advertise actively for Egypt trip full well knowing it is sold out until October 2021and then...

Read all 45 reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

Grand Circle Travel and Gate1travel Products and Services

Most reviewed product and services
  • Grand Circle Travel Cruise (3 reviews)
  • Grand Circle Travel Tour (2 reviews)
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)