PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Garry Vacuum and Shark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Garry Vacuum
Shark

Garry Vacuum and Shark Overview

Total reviews
61
651
Company responses
0
0
Issues resolved
0
4

Garry Vacuum and Shark Consumer Ratings

Rank
138 out of 1791 in Appliances and Electronics category
143 out of 1791 in Appliances and Electronics category
Value for money
83 in category
113 in category
Product or Service Quality
82 in category
109 in category
Customer service
137 in category
95 in category
Exchange, Refund and Cancellation Policy
85 in category
88 in category

Garry Vacuum and Shark Rating Details

Value for money
2.8 (19 reviews)
2.5 (267 reviews)
Reviewer's quote

HOW do you replace or should I say how many times do you continue to replace this or decide to cut your losses?With the amount of money you initially spend and then purchase the bags and continue to pay fees when do you stop? I have never had a "one pass" experience and as I sit here now I am...

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Ive never been more disappointed or aggravated by a Shark product EVER!!!!! To top it of, the customer service supervisors are just as *** Way to take care of your *** products and the people who spend good money with you..

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Product or Service Quality
2.6 (19 reviews)
2.3 (280 reviews)
Reviewer's quote

I have had NO problem with customer service. I had an issue we tried to fix it..

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...I do not appreciate getting false advertisement on a product!!!! And not even owning up to it..

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Customer service
1.8 (18 reviews)
2.1 (267 reviews)
Reviewer's quote

...For vacuum on tv said free bags for life! Can't get a number for customer service, scammed i was found out company closed!! Dont buy it!!! Why do they still have a website???..

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have steam mop- called Shark customer service- they are not able to help with any repairs of unit, nor is the unit covered beyond the 1 year warranty for exceptional defects. the opening where to pour water into shattered into many pieces while using it- the plastic was poor and there are no other...

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Exchange, Refund and Cancellation Policy
2.1 (17 reviews)
2 (230 reviews)
Reviewer's quote

Just trying to contact the business for bags.

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...00 refund and if not will open a BBB complaint. this is very upsetting,and I have been using shark products ever since the first vacuum with the bowling ball commercial over 15 years ago was aired. this is my first and last warranty or future purchases if the fee is not reversed..

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Garry Vacuum and Shark Pros and Cons

Pros
  • That my wife likes it
  • Product before the knob broke off
  • Product before handle broke in half
  • Works great when they do work
  • I like the vacuum when it acutally works
  • Vacuum is good
Cons
  • Unable to order replacement parts
  • Unable to order garry vacuum bags from website
  • That i cannot get ahold of anybody to order my free bags
  • Customer un-service
  • Especially poor customer service
  • Whole experience

Garry Vacuum and Shark Most Positive Reviews

Top rated reviews
5

All the phone numbers do not work. Do you have a phone number? Does it work? I need my vacuum bags that used to be free....

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5

Another incident where my order was place online, received an order number, and the order was cancelled a few days...

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4.9

I have had NO problem with customer service..I had an issue we tried to fix it..notified Gerry customer service and...

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5

I have had 4 shark vacuums and i have to say the shark company has been wonderful to work with ,there warranty is so...

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Garry Vacuum and Shark Most Critical Reviews

Lowest rated reviews
1

On about August 4, 2015 I ordered a Garry Vacuum.

On Sept 18, 2015 I was told my ordered was 'delayed' due to lack of i...

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1

I bought a Shark Steam Pocket Mop and it broke on the second use. I sent it back to the Shark company and heard...

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1

This vacuum cleaner is a definite waste of money. It's NOT lightweight, gets clogged up on a simple clump of animal...

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1

I have purchased a steam vac, and a steamer from you all and in less than a year, both have stopped working. Both units...

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Garry Vacuum and Shark Latest Reviews

Recent published reviews
4.5

The "switch" that turned to either use the floor vacuum or the acc. hose does not open all the way now to use the hose....

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No votes

The lower unit brush roller of my Rotator NV500 tore up and cannot be repaired and is not covered under the warranty....

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4.4

Just trying to contact the business for bags.

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No votes

I searched for 2 mos for a vacuum that I wanted. Finally decided on a Shark UV810 online at Home Depot; Order Number W85...

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Garry Vacuum and Shark Products and Services

Most reviewed product and services
  • Garry Vacuum Vacuum Cleaner (27 reviews)
  • Garry Vacuum Ultra Light Vacuum Cleaner (8 reviews)
  • Garry Vacuum Customer Care (3 reviews)
  • Shark Vacuum Cleaner (151 reviews)
  • Shark Customer Care (51 reviews)
  • Shark Iron (23 reviews)