PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gardner White Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gardner White Furniture
Value City Furniture

Gardner White Furniture and Value City Furniture Overview

Total reviews 392 912
Company responses 0 0
Issues resolved 7 2

Gardner White Furniture and Value City Furniture Consumer Ratings

Rank
418 out of 1544 in Furniture and Decor category
305 out of 1544 in Furniture and Decor category
Customer service
271 in category
203 in category
Product or Service Quality
254 in category
239 in category
Delivery Service
224 in category
254 in category
Reliability
251 in category
187 in category

Gardner White Furniture and Value City Furniture Rating Details

Customer service
1.3 (160 reviews)
1.5 (289 reviews)
Reviewer's quote

...Once again, I tried calling customer service. No one answered, so I left a message telling them to refund the price of the lamp; it was like pulling teeth to get any customer service. Yesterday they credited my card with the price of the lamp...

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...This place is absolutely terrible customer service, no sense of urgency or professionalism and we will not be purchasing from them ever again. Im highly disappointed and appalled by the disrespect and attitudes that I received today, coronavirus or not this is unacceptable!..

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Product or Service Quality
1.5 (147 reviews)
1.6 (248 reviews)
Reviewer's quote

...Gardner white just scams people of their money and provides the *** customer service! I would give them less than half a star if it would let me. hopefully they go out of business next..

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...Furthermore, I was billed by the bank for a product I never received..

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Delivery Service
2 (140 reviews)
2 (237 reviews)
Reviewer's quote

...This is the worst delivery service ever. I called my sales rep and I got no call back and I sent in pics. I will never shop Gardner white again..

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...Great furniture but awful, terrible delivery service..

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Reliability
1.3 (136 reviews)
1.5 (233 reviews)
Reviewer's quote

Have not received my sofa it's been 5 months

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I have received 2 parts and currently waiting on the third. One part has a flaw and is leaning towards the side. This is extremely unacceptable. After waiting for months and months to only receive 2 out of 3 parts and there is a flaw.

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Gardner White Furniture and Value City Furniture Pros and Cons

Pros
  • Just pissed
  • Sales staff
  • Sales person
  • Sales rep
  • Will never be back
  • Very nice looking furniture
Cons
  • Customer service
  • Bad quality
  • Quality
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare

Gardner White Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

Sales Team at 8 mile store Friendly Professonal staff always,I have made several purchases at that site and good...

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5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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5

Customer service representative Ashley was very helpful and polite.

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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Gardner White Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

My bed started dipping after a month and a half to two months of having it and they will not do one thing about it!!!...

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1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

1. Recieved damaged furniture.
2. Service technician confirmed damage and promised new furniture to be delivered next da...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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Gardner White Furniture and Value City Furniture Latest Reviews

Recent published reviews
2.2

Have not received my sofa it's been 5 months

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No votes

Hi
I have been doing business with VCF for years my wife love the product but delivery promise date is always late I real...

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2

I ordered a sofa about 5 month and it not here yea what the hold up.

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1

I have received 2 parts and currently waiting on the third. One part has a flaw and is leaning towards the side. This...

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Gardner White Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Gardner White Furniture Sofa (48 reviews)
  • Gardner White Furniture Delivery Service (36 reviews)
  • Gardner White Furniture Furniture Set (18 reviews)
  • Value City Furniture Furniture Set (127 reviews)
  • Value City Furniture Sofa (118 reviews)
  • Value City Furniture Delivery Service (55 reviews)