PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Gap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
Gap

Zumiez and Gap Overview

Total reviews
164
26
Company responses
0
0
Issues resolved
3
0

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 164 reviews. It is 138 reviews more than Gap received since Aug 30, 2008.

Zumiez and Gap Consumer Ratings

Rank
288 out of 2301 in Footwear and Clothing category
151 out of 2301 in Footwear and Clothing category
Customer service
248 in category
179 in category
Exchange, Refund and Cancellation Policy
180 in category
107 in category
Discounts and Special Offers
296 in category
175 in category

According to consumer ratings and reviews, Gap ranks 137 points higher in the Footwear and Clothing category than Zumiez. People gave Zumiez 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 713 points higher than the worst rated brand in this category. At the same time, Gap was rated 1.9 stars for Customer service criterion in this category and it is 782 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Gap has a higher rating than Zumiez. Regarding Discounts and Special Offers criterion, consumers gave Zumiez 2 stars and it is 69% greater than other in category. Gap however was rated 2.6 stars and it is 82% greater than other in category.

Zumiez and Gap Rating Details

Customer service
1.6 (61 reviews)
1.9 (8 reviews)
Reviewer's quote

...NO HELP, NO HEART, NO CUSTOMER SERVICE AT ALL. JUST ANOTHER CORPORATION ON NASDAQ!! DONT BUY IF YOURE OUTSIDE US, ITS A SCAM!!..

Neko M

...Customer service is horrible and their restocking fee is ridiculous..

Adriana H
Exchange, Refund and Cancellation Policy
1.8 (54 reviews)
2.4 (8 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

Kristia

...Went to the store at qns mall 3 days they wouldn't exchange saying it was not on my c. c the store must have given me 2 carda. The bank said no you have one card...

PissedConsumer1271745
Discounts and Special Offers
2 (52 reviews)
2.6 (8 reviews)
Reviewer's quote

The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's...

Sally

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

Zumiez and Gap Pros and Cons

Pros
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
  • Excellent quality
  • Beautiful designs
Cons
  • Service
  • Customer service
  • Service and lack of honoring the sales
  • What i received
  • Integration of gap with ups
  • Delivery service

Zumiez and Gap Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

4.6

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...

Zumiez and Gap Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

1

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...

Zumiez and Gap Latest Reviews

Recent published reviews
5

Very happy with your customer service department.

Read all 164 reviews

I received your request for a review and was offended by your choosing to use the word "pissed". It is another word for...

Read all 26 reviews

Zumiez and Gap Products and Services

Most reviewed product and services
  • Zumiez Customer Care (24 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)
  • Gap Customer Care (6 reviews)
  • Gap Cashier (1 review)
  • Gap Sales Manager (1 review)