Zumiez vs Gap: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Gap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Zumiez

2.0

Gap

2.6

Zumiez

Gap

Zumiez and Gap Overview

Total reviews

164

Company responses

Issues resolved

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 164 reviews. It is 138 reviews more than Gap received since Aug 30, 2008.

Zumiez and Gap Consumer Ratings

Rank

288 out of 2301 in Footwear and Clothing category

151 out of 2301 in Footwear and Clothing category

Customer service

248 in category

179 in category

Exchange, Refund and Cancellation Policy

180 in category

107 in category

Discounts and Special Offers

296 in category

175 in category

According to consumer ratings and reviews, Gap ranks 137 points higher in the Footwear and Clothing category than Zumiez. People gave Zumiez 1.6 stars for Customer service criterion in Footwear and Clothing category and it is 713 points higher than the worst rated brand in this category. At the same time, Gap was rated 1.9 stars for Customer service criterion in this category and it is 782 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Gap has a higher rating than Zumiez. Regarding Discounts and Special Offers criterion, consumers gave Zumiez 2 stars and it is 69% greater than other in category. Gap however was rated 2.6 stars and it is 82% greater than other in category.

Zumiez and Gap Rating Details

Customer service

1.6 (61 reviews)

1.9 (8 reviews)

Reviewer's quote

...NO HELP, NO HEART, NO CUSTOMER SERVICE AT ALL. JUST ANOTHER CORPORATION ON NASDAQ!! DONT BUY IF YOURE OUTSIDE US, ITS A SCAM!!..

Neko M

...Customer service is horrible and their restocking fee is ridiculous..

Adriana H

Exchange, Refund and Cancellation Policy

1.8 (54 reviews)

2.4 (8 reviews)

Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

Kristia

...Went to the store at qns mall 3 days they wouldn't exchange saying it was not on my c. c the store must have given me 2 carda. The bank said no you have one card...

PissedConsumer1271745

Discounts and Special Offers

2 (52 reviews)

2.6 (8 reviews)

Reviewer's quote

The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's...

Sally

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I