PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Gap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
1.8
Gap
Gap
2.1
Zumiez
Gap

Zumiez and Gap Overview

Total reviews 170 244
Company responses 0 0
Issues resolved 3 2

Zumiez and Gap Consumer Ratings

Rank
14 out of 136 in Bicycles and Skateboards category
349 out of 2140 in Footwear and Clothing category
Customer service
8 in category
357 in category
Exchange, Refund and Cancellation Policy
3 in category
258 in category
Diversity of Products or Services
11 in category
313 in category
Product or Service Quality
7 in category
244 in category

Zumiez and Gap Rating Details

Customer service
1.5 (65 reviews)
1.5 (110 reviews)
Reviewer's quote

After calling customer service they gave little help and told me the hardware I ordered was the size they delivered even though it was listed as 1 they said the 7/8 was aright. Now the one I want is out of stock. What a *** company, doesnt even try to make up for their mistakes or apologize for the...

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...It would be nice if the customer service rep had permission to add the code and my credit card info so she could correct it from her end..

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Exchange, Refund and Cancellation Policy
1.7 (57 reviews)
1.8 (96 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

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After contacting GAP waiting for it to scan and it did not they finally refunded my money and then wanted me purchase another one online I refused I will buy it at the store and then I will mail it myself so I can make sure it gets there. I am waiting right now for GAP to process the refund then I...

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Diversity of Products or Services
2.1 (54 reviews)
2.7 (72 reviews)
Reviewer's quote

Zumiez shipping services is horrible...

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...Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my money! Not ethical or honest!..

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Product or Service Quality
2 (50 reviews)
2.2 (83 reviews)
Reviewer's quote

...n get because apparently it went out of stock after I already ordered it but I didn't find out I wasn't getting it until almost a week later because customers service took four days to email me back. I then received my other shirt in the mail and oh my *** god. Apparently I got a *** BOYS shirt not a men's shirt even though their was absolutely no indication on the site ...

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...I tried calling Gap and the customer service was terrible and they did not resolve my issue. Therefore my package was delivered to the wrong address and was never delivered to my correct address. Very dissatisfied with Gap as a company..

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Zumiez and Gap Pros and Cons

Pros
  • Quality products
  • Wide selection
  • That i could order a complete deck as i wanted
  • Like products
  • Nice products
  • Nice clothing
Cons
  • Customer service
  • Service
  • Not getting what i ordered
  • Customer service
  • Terrible customer service for on line purchases
  • Poor shipping and not customer service reps to contact

Zumiez and Gap Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

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5

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...

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5

I'm very happy with whoever is at the shipping plant. I got my new shoes in about a week. The think that makes me...

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5

I missing two sets if 12 months baby boys pants with logo

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Zumiez and Gap Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

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1

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...

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1

I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return...

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1

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

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Zumiez and Gap Latest Reviews

Recent published reviews
1.5

Ordered half the items for a complete deck from their website, deck, grip, hardware, and wheels. Couldnt find trucks I...

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5

Now I still have to return these items. An outlet is over an hour away, that is why I buy from the local Gap store or on...

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2

Easton zumie I was in their store last week and the workers were not wearing mask.

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3.5

I applied for gap credit card so I can get a discount I. My online order. Once my credit was approved it gave me a code...

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Zumiez and Gap Products and Services

Most reviewed product and services
  • Zumiez Shipping Service (17 reviews)
  • Zumiez Manager (13 reviews)
  • Zumiez Cashier (11 reviews)
  • Gap Shipping Service (19 reviews)
  • Gap Cashier (3 reviews)
  • Gap Sales Manager (2 reviews)