Gap vs Zumiez: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Zumiez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Gap

2.4

Zumiez

1.9

Gap

Zumiez

Gap and Zumiez Overview

Total reviews

163

Company responses

Issues resolved

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 163 reviews. It is 141 reviews more than Gap received since Aug 30, 2008.

Gap and Zumiez Consumer Ratings

Rank

174 out of 2472 in Footwear and Clothing category

372 out of 4574 in E-commerce category

Product or Service Quality

200 in category

211 in category

Discounts and Special Offers

165 in category

284 in category

Exchange, Refund and Cancellation Policy

102 in category

207 in category

Gap and Zumiez Rating Details

Product or Service Quality

2.1 (9 reviews)

2.1 (45 reviews)

Reviewer's quote

...Their customer service was no help at all they could care less..

PissedConsumer1271745

Ordered a shirt December 7th, never received it call them on the 27th they said it was UPS mistake re ordered it was guaranteed it would be here in 2 days here we are the 9th of January and called them and it happened again. No type of discount we're sorry for the inconvenience no percentage off,...

Ernie

Discounts and Special Offers

2.6 (8 reviews)

2 (52 reviews)

Reviewer's quote

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.I ordered on Nov 23th, 2018. Ordered total 18 items and checked with GAP customer care on Dec 5th, 2018 for confirmation of delivery by Dec 11,2018. After waiting for delivery until Dec 13th, 2018, I...

Karan

I had tried to purchase a pair of shoes online and pay for at local store being in couer d alane at riverstone in which i was informed they were and i had till 9 oclock to pay at 6 o clock i had went to zumies to pay for the shoes that were on sale and also 50% of the sale price and when they...

Janitza

Exchange, Refund and Cancellation Policy

2.4 (8 reviews)

1.8 (53 reviews)

Reviewer's quote

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

Kristia