PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Zumiez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gap and Zumiez Overview

Total reviews
Company responses
Issues resolved

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 164 reviews. It is 138 reviews more than Gap received since Aug 30, 2008.

Gap and Zumiez Consumer Ratings

152 out of 2294 in Footwear and Clothing category
336 out of 4213 in E-commerce category
Product or Service Quality
178 in category
208 in category
Price Affordability
293 in category
535 in category
Diversity of Products or Services
264 in category
367 in category

Gap and Zumiez Rating Details

Product or Service Quality
2.3 (10 reviews)
2.2 (46 reviews)
Reviewer's quote

Customer service agent helped me..


Very happy with your customer service department..

Price Affordability
2.7 (9 reviews)
1.9 (46 reviews)
Reviewer's quote

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

...Customer service will not reimburse the shipping price and does not give a *** Will not order from here again..

Diversity of Products or Services
2.6 (8 reviews)
2.1 (52 reviews)
Reviewer's quote

...Years ago, they provided good products. Now. Not at all...

Adriana H

Zumiez shipping services is horrible...


Gap and Zumiez Pros and Cons

  • Beautiful designs
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
  • What i received
  • Integration of gap with ups
  • Delivery service
  • Service
  • Customer service
  • Service and lack of honoring the sales

Gap and Zumiez Most Positive Reviews

Top rated reviews

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...


I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

Gap and Zumiez Most Critical Reviews

Lowest rated reviews

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...


Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

Gap and Zumiez Latest Reviews

Recent published reviews

I received your request for a review and was offended by your choosing to use the word "pissed". It is another word for...

Read all 26 reviews

Very happy with your customer service department.

Read all 164 reviews

Gap and Zumiez Products and Services

Most reviewed product and services
  • Gap Customer Care (6 reviews)
  • Gap Cashier (1 review)
  • Gap Sales Manager (1 review)
  • Zumiez Customer Care (24 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)