PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Zumiez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gap and Zumiez Overview

Total reviews
Company responses
Issues resolved

Zumiez was first mentioned on PissedConsumer on May 3, 2008 and since then this brand received 163 reviews. It is 141 reviews more than Gap received since Aug 30, 2008.

Gap and Zumiez Consumer Ratings

174 out of 2472 in Footwear and Clothing category
372 out of 4574 in E-commerce category
Product or Service Quality
200 in category
211 in category
Discounts and Special Offers
165 in category
284 in category
Exchange, Refund and Cancellation Policy
102 in category
207 in category

Gap and Zumiez Rating Details

Product or Service Quality
2.1 (9 reviews)
2.1 (45 reviews)
Reviewer's quote

...Their customer service was no help at all they could care less..


Ordered a shirt December 7th, never received it call them on the 27th they said it was UPS mistake re ordered it was guaranteed it would be here in 2 days here we are the 9th of January and called them and it happened again. No type of discount we're sorry for the inconvenience no percentage off,...

Discounts and Special Offers
2.6 (8 reviews)
2 (52 reviews)
Reviewer's quote

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.I ordered on Nov 23th, 2018. Ordered total 18 items and checked with GAP customer care on Dec 5th, 2018 for confirmation of delivery by Dec 11,2018. After waiting for delivery until Dec 13th, 2018, I...


I had tried to purchase a pair of shoes online and pay for at local store being in couer d alane at riverstone in which i was informed they were and i had till 9 oclock to pay at 6 o clock i had went to zumies to pay for the shoes that were on sale and also 50% of the sale price and when they...

Exchange, Refund and Cancellation Policy
2.4 (8 reviews)
1.8 (53 reviews)
Reviewer's quote

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...


Gap and Zumiez Pros and Cons

  • Beautiful designs
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
  • What i received
  • Integration of gap with ups
  • Delivery service
  • Service
  • Customer service
  • Service and lack of honoring the sales

Gap and Zumiez Most Positive Reviews

Top rated reviews

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...


I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

Gap and Zumiez Most Critical Reviews

Lowest rated reviews

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...


Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

Gap and Zumiez Latest Reviews

Recent published reviews

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

Read all 22 reviews

Came in your store on a scooter with my blue jacket on the handle bars stayed in the store for a few minutes talk to...

Read all 163 reviews

Gap and Zumiez Products and Services

Most reviewed product and services
  • Gap Customer Care (6 reviews)
  • Gap Cashier (1 review)
  • Gap Sales Manager (1 review)
  • Zumiez Customer Care (24 reviews)
  • Zumiez Shipping Service (17 reviews)
  • Zumiez Manager (13 reviews)