PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Zumiez as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gap
Gap
2.1
Zumiez
1.8
Gap
Zumiez

Gap and Zumiez Overview

Total reviews 244 170
Company responses 0 0
Issues resolved 2 3

Gap and Zumiez Consumer Ratings

Rank
348 out of 2143 in Footwear and Clothing category
14 out of 136 in Bicycles and Skateboards category
Customer service
350 in category
8 in category
Exchange, Refund and Cancellation Policy
252 in category
3 in category
Delivery Service
395 in category
9 in category
Value for money
191 in category
9 in category

Gap and Zumiez Rating Details

Customer service
1.5 (110 reviews)
1.5 (65 reviews)
Reviewer's quote

...It would be nice if the customer service rep had permission to add the code and my credit card info so she could correct it from her end..

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After calling customer service they gave little help and told me the hardware I ordered was the size they delivered even though it was listed as 1 they said the 7/8 was aright. Now the one I want is out of stock. What a *** company, doesnt even try to make up for their mistakes or apologize for the...

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Exchange, Refund and Cancellation Policy
1.8 (96 reviews)
1.7 (57 reviews)
Reviewer's quote

After contacting GAP waiting for it to scan and it did not they finally refunded my money and then wanted me purchase another one online I refused I will buy it at the store and then I will mail it myself so I can make sure it gets there. I am waiting right now for GAP to process the refund then I...

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I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

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Delivery Service
1.8 (92 reviews)
1.6 (43 reviews)
Reviewer's quote

...! This is the second order I have with Gap that I have a problem with ! 1 order number 1369WJN was orders at wood cliff lake store was promised before Xmas delivery I am told order will be delivered 12/28 these were Xmas presents ! 2. Order number1362L9D was sent to my old billing address which I havent lived in 10 years abs isnt...

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...n get because apparently it went out of stock after I already ordered it but I didn't find out I wasn't getting it until almost a week later because customers service took four days to email me back. I then received my other shirt in the mail and oh my *** god. Apparently I got a *** BOYS shirt not a men's shirt even though their was absolutely no indication on the site ...

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Value for money
2.8 (83 reviews)
2 (6 reviews)
Reviewer's quote

...The second time I was refunded the money, but now 10 say later I have no refund. I am extremely unhappy and just want my refund. I just want a response and this issue taken care of before I have to take this further..

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Dont buy here they make u pay double,be aware of zumiez scam,and i email the customer service to reimburse my money but no reply..

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Gap and Zumiez Pros and Cons

Pros
  • Like products
  • Nice products
  • Nice clothing
  • Quality products
  • Wide selection
  • That i could order a complete deck as i wanted
Cons
  • Customer service
  • Terrible customer service for on line purchases
  • Poor shipping and not customer service reps to contact
  • Customer service
  • Service
  • Not getting what i ordered

Gap and Zumiez Most Positive Reviews

Top rated reviews
5

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...

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5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

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5

I missing two sets if 12 months baby boys pants with logo

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5

I'm very happy with whoever is at the shipping plant. I got my new shoes in about a week. The think that makes me...

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Gap and Zumiez Most Critical Reviews

Lowest rated reviews
1

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...

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1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

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1

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

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1

I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return...

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Gap and Zumiez Latest Reviews

Recent published reviews
5

Now I still have to return these items. An outlet is over an hour away, that is why I buy from the local Gap store or on...

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1.5

Ordered half the items for a complete deck from their website, deck, grip, hardware, and wheels. Couldnt find trucks I...

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3.5

I applied for gap credit card so I can get a discount I. My online order. Once my credit was approved it gave me a code...

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2

Easton zumie I was in their store last week and the workers were not wearing mask.

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Gap and Zumiez Products and Services

Most reviewed product and services
  • Gap Shipping Service (19 reviews)
  • Gap Cashier (3 reviews)
  • Gap Sales Manager (2 reviews)
  • Zumiez Shipping Service (17 reviews)
  • Zumiez Manager (13 reviews)
  • Zumiez Cashier (11 reviews)