PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Uniqlo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gap and Uniqlo Overview

Total reviews
Company responses
Issues resolved

Uniqlo was first mentioned on PissedConsumer on Aug 31, 2013 and since then this brand received 99 reviews. It is 73 reviews more than Gap received since Aug 30, 2008.

Gap and Uniqlo Consumer Ratings

151 out of 2297 in Footwear and Clothing category
311 out of 2297 in Footwear and Clothing category
Product or Service Quality
174 in category
205 in category
Price Affordability
293 in category
165 in category
129 in category
222 in category

According to consumer ratings and reviews, Gap ranks 160 points higher in the Footwear and Clothing category than Uniqlo. People gave Gap 2.3 stars for Product or Service Quality criterion in Footwear and Clothing category and it is 674 points higher than the worst rated brand in this category. At the same time, Uniqlo was rated 2.1 stars for Product or Service Quality criterion in this category and it is 643 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Uniqlo has a higher rating than Gap. Regarding Staff criterion, consumers gave Gap 2.3 stars and it is 85% greater than other in category. Uniqlo however was rated 1.8 stars and it is 74% greater than other in category.

Gap and Uniqlo Rating Details

Product or Service Quality
2.3 (10 reviews)
2.1 (51 reviews)
Reviewer's quote

Customer service agent helped me..


I have long been a fan of Uniglo for its quality and fair pricing. However recently I needed to return an item that I had purchased on line and when I visited the branch at Oxford Street close to John Lewis they were non plussed and unhelpful. I then visited your store in Regent Street where the...

Philomena R
Price Affordability
2.7 (9 reviews)
3.1 (48 reviews)
Reviewer's quote

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

...Jacket was still the same price as the week before . When I tried to exchange the Supervisor Jose C at the north shore mall said the item is ringing up $39. 90 ? I brought him over the same rack I purchased the jacket the week prior and it was still showing $49...

2.3 (9 reviews)
1.8 (43 reviews)
Reviewer's quote

I like your clothes' styles but they just don't work for me. I like the underwear designs but they get stretch as fast the shirts too. I wish they could improve their fabric's quality :shrugging:


The staff in SG, one particular outlet is racist(???), scolding customer in their mother tongue language about "making a mess" when browsing the items, thinking that they wont understand. Had a salesgirl drag the ladder close to me and foded the clothes right beside me, 5 seconds after i literally...


Gap and Uniqlo Pros and Cons

  • Excellent quality
  • Beautiful designs
  • Design
  • Uniqlo
  • Assistant on the shop floor
  • What i received
  • Integration of gap with ups
  • Delivery service
  • Customer service
  • Dismissive attitude by staff and lack of desire to help
  • Service

Gap and Uniqlo Most Positive Reviews

Top rated reviews

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...


I'm a longterm Uniqlo customer and have shopped at stores in several different countries. I've bought items at this...

Gap and Uniqlo Most Critical Reviews

Lowest rated reviews

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...


I just faced racial discrimination at Uniqlo Tampines One in Singapore. I was walking behind my son to shop for our adve...

Gap and Uniqlo Latest Reviews

Recent published reviews

I received your request for a review and was offended by your choosing to use the word "pissed". It is another word for...

Read all 26 reviews

This product contains the biocide zinc pyrthione to prevent growth of odour causing microorganisms.
Why didn't you tell t...

Read all 99 reviews

Gap and Uniqlo Products and Services

Most reviewed product and services
  • Gap Customer Care (6 reviews)
  • Gap Day Perfume (1 review)
  • Gap Cashier (1 review)
  • Uniqlo Customer Care (31 reviews)
  • Uniqlo Jacket (9 reviews)
  • Uniqlo Shipping Service (7 reviews)