PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Old Navy

Gap and Old Navy Overview

Total reviews
Company responses
Issues resolved

Old Navy was first mentioned on PissedConsumer on Dec 10, 2007 and since then this brand received 396 reviews. It is 370 reviews more than Gap received since Aug 30, 2008.

Gap and Old Navy Consumer Ratings

151 out of 2294 in Footwear and Clothing category
255 out of 2294 in Footwear and Clothing category
Product or Service Quality
177 in category
194 in category
Price Affordability
293 in category
269 in category
Diversity of Products or Services
263 in category
342 in category

According to consumer ratings and reviews, Gap ranks 104 points higher in the Footwear and Clothing category than Old Navy. People gave Gap 2.3 stars for Product or Service Quality criterion in Footwear and Clothing category and it is 670 points higher than the worst rated brand in this category. At the same time, Old Navy was rated 2.2 stars for Product or Service Quality criterion in this category and it is 653 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Old Navy has a higher rating than Gap. Regarding Diversity of Products or Services criterion, consumers gave Gap 2.6 stars and it is 69% greater than other in category. Old Navy however was rated 2.3 stars and it is 60% greater than other in category.

Gap and Old Navy Rating Details

Product or Service Quality
2.3 (10 reviews)
2.2 (108 reviews)
Reviewer's quote

Customer service agent helped me..


...Been lied too and a guy named Micheal was very rude to my sick mother at customer service. Still NO shoes and want give my money back. Filing a lawsuit and having letter sent next week along with a BBB report...

Patricia B
Price Affordability
2.7 (9 reviews)
2.8 (88 reviews)
Reviewer's quote

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my money while I'm trying to get my money back since I received no products. They didn't even bother to call the shipping company to verify: they literally did nothing but keep my...

Karen I

...Apparently there is a policy that states past the 45 day window, the items will be refunded at the sale price regardless of what you paid for them. This is a horrible policy. Old Navy made another $15...

Barbara B
Diversity of Products or Services
2.6 (8 reviews)
2.3 (95 reviews)
Reviewer's quote

...Years ago, they provided good products. Now. Not at all...

Adriana H

...Please fire her like Budweiser did once they learned that no one likes her and she drags down products brand names..


Gap and Old Navy Pros and Cons

  • Beautiful designs
  • Children likes this brands
  • Store and location
  • Selection of clothes
  • What i received
  • Integration of gap with ups
  • Delivery service
  • Horrible customer service
  • Customer service
  • Rudeness

Gap and Old Navy Most Positive Reviews

Top rated reviews

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...


The pants pockets aren't big enough I need bigger pockets ok

Gap and Old Navy Most Critical Reviews

Lowest rated reviews

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...


I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

Gap and Old Navy Latest Reviews

Recent published reviews

I received your request for a review and was offended by your choosing to use the word "pissed". It is another word for...

Read all 26 reviews

I applied for upgrade of Old Navy card to Visa credit card and did the shopping. There was outstanding balance on this...

Read all 396 reviews

Gap and Old Navy Products and Services

Most reviewed product and services
  • Gap Customer Care (6 reviews)
  • Gap Sales Manager (1 review)
  • Gap Day Perfume (1 review)
  • Old Navy Customer Care (32 reviews)
  • Old Navy Commercial (30 reviews)
  • Old Navy Credit Card (30 reviews)