PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Old Navy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Old Navy

Gap and Old Navy Overview

Total reviews
Company responses
Issues resolved

Old Navy was first mentioned on PissedConsumer on Dec 10, 2007 and since then this brand received 383 reviews. It is 361 reviews more than Gap received since Aug 30, 2008.

Gap and Old Navy Consumer Ratings

176 out of 2469 in Footwear and Clothing category
221 out of 2469 in Footwear and Clothing category
Product or Service Quality
197 in category
180 in category
Discounts and Special Offers
161 in category
171 in category
Customer service
173 in category
233 in category

According to consumer ratings and reviews, Gap ranks 45 points higher in the Footwear and Clothing category than Old Navy. People gave Gap 2.1 stars for Product or Service Quality criterion in Footwear and Clothing category and it is 608 points higher than the worst rated brand in this category. At the same time, Old Navy was rated 2.2 stars for Product or Service Quality criterion in this category and it is 625 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Gap has a higher rating than Old Navy. Regarding Customer service criterion, consumers gave Gap 1.9 stars and it is 79% greater than other in category. Old Navy however was rated 1.6 stars and it is 71% greater than other in category.

Gap and Old Navy Rating Details

Product or Service Quality
2.1 (9 reviews)
2.2 (103 reviews)
Reviewer's quote

...Their customer service was no help at all they could care less..


I called customer service yesterday about an order because I needed to change some things on it The rep I spoke was rude and dismissive when I spoke with her so after the the call I left negative feedback. Starting at 9:46 am I started getting phone calls from a call that said “No Caller ID”....

Discounts and Special Offers
2.6 (8 reviews)
2.5 (92 reviews)
Reviewer's quote

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.I ordered on Nov 23th, 2018. Ordered total 18 items and checked with GAP customer care on Dec 5th, 2018 for confirmation of delivery by Dec 11,2018. After waiting for delivery until Dec 13th, 2018, I...


I shopped at this location on 3/9/19 with family and my son and I have to say that I was very disappointed. I use to work retail and worked a lot in customer service. I worked for the city of Dallas, and I have to tell you it was never easy but I’ve always given 100% good customer service so I...

sylvia c
Customer service
1.9 (8 reviews)
1.6 (111 reviews)
Reviewer's quote

...Customer service is horrible and their restocking fee is ridiculous..

Adriana H

I received an email clearly specifying that there is 50% off of everything, NO EXCLUSIONS, however, when I contacted the store and customer service I was informed that there are exclusions. HOW SHITTY!!!! Why is OLD NAVY FALSELY ADVERTISING. Fix your damn adds, and you you have less customers being...


Gap and Old Navy Pros and Cons

  • Beautiful designs
  • Children likes this brands
  • Store and location
  • Selection of clothes
  • What i received
  • Integration of gap with ups
  • Delivery service
  • Horrible customer service
  • Customer service
  • Rudeness

Gap and Old Navy Most Positive Reviews

Top rated reviews

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...


The pants pockets aren't big enough I need bigger pockets ok

Gap and Old Navy Most Critical Reviews

Lowest rated reviews

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...


I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was...

Gap and Old Navy Latest Reviews

Recent published reviews

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

Read all 22 reviews

I shopped at old navy in concord today and the cashier asked everyone before me for their phone number to receive the...

Read all 383 reviews

Gap and Old Navy Products and Services

Most reviewed product and services
  • Gap Customer Care (6 reviews)
  • Gap Day Perfume (1 review)
  • Gap Cashier (1 review)
  • Old Navy Commercial (30 reviews)
  • Old Navy Customer Care (30 reviews)
  • Old Navy Credit Card (29 reviews)