PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Justice For Girls and Gap as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Justice For Girls
Gap

Justice For Girls and Gap Overview

Total reviews
573
149
Company responses
0
0
Issues resolved
0
0

Justice For Girls and Gap Consumer Ratings

Rank
318 out of 1990 in Footwear and Clothing category
336 out of 1990 in Footwear and Clothing category
Customer service
204 in category
378 in category
Website
336 in category
384 in category
Product or Service Quality
163 in category
231 in category
Price Affordability
464 in category
299 in category

Justice For Girls and Gap Rating Details

Customer service
1.8 (248 reviews)
1.3 (64 reviews)
Reviewer's quote

another horrible review! they should be out of business for their horrendous customer service! you can't get through to customer service by phone, the chat line asisstance SUCKS, providing nothing but misinformation to cancel an order. i placed an order in the very beginning of May, it's now May...

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...This is *** and not how customer service should be handled, especially in a time like this. This is dept that can be handled well and keep everyone safe while providing care of any kind!!! I will be writing them..

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Website
2.3 (218 reviews)
2.2 (54 reviews)
Reviewer's quote

I was never pissed, The website malfunctioned when I went to order and then the next day they wanted me to pay full price. I spoke with brad and he was so helpful and nice, justice is My daughters favorite store and I will always continue to shop there. We love your sales And your quality of clothes...

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...calling (super long wait time, no one picks up), emailing (got an automated response saying they are not accepting emails right now), the chat box on their website (always says to try again later). I am so frustrated, this is over $200 of merchandise that we're talking...

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Product or Service Quality
2.4 (217 reviews)
2.1 (51 reviews)
Reviewer's quote

...But the customer service I experienced today over the phone was atrocious! Im a mom of 3 girls and spend sooooo much money at justice. Tons on all three of my girls plus I give gifts to their friends and gift cards for bdays to others girls we know. Maybe no more now...

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...I have been calling the customer service number for weeks and have sometimes continued to hold for two hours. I have also called at different times of the day and no one ever picks up. Do you have only one customer service agent?..

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Price Affordability
2.2 (210 reviews)
2.8 (40 reviews)
Reviewer's quote

...99 price point, you pay for it it’s $35. They know the lighting is offensive and your kid is distracting you, and you will cave and pay $27. Not the mention the manager was a total issue...

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N0t.getting new card first use on my online orderHave waited to get new card loosing things cause stuff selling out have called all phone#s no answer,???!no chat help very very frustrated

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Justice For Girls and Gap Pros and Cons

Pros
  • Cute product
  • Designs
  • Daughter likes the clothing
  • Like products
  • Nice products
  • Nice clothing
Cons
  • Customer service
  • Problems are not easily fixed
  • No response to a problem
  • Customer service
  • Terrible customer service for on line purchases
  • Poor shipping and customer service

Justice For Girls and Gap Most Positive Reviews

Top rated reviews
5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

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5

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...

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5

I will never order from there website it sucks!cant get my order processed!and customer service is even worst.

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5

Received return label through my email

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Justice For Girls and Gap Most Critical Reviews

Lowest rated reviews
1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

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1

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...

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1

I was shopping at the 430 Hylan Blvd store (S.I.) with my daughters. There was another customer who left with an upset...

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1

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

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Justice For Girls and Gap Latest Reviews

Recent published reviews
1.8

My order never showed up. It said delivered. I get no response from justice when I contact them. Im still missing two...

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3.4

Order from 5/30/2020!!! Order #TW2877V. Have tried calling gap and waiting over 2 hours on phone multiple times with no...

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1

I purchased 2 E-cards going to same email address with different amounts of money on 6/25/2020. One was emailed out but...

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3.7

N0t.getting new card first use on my online order
Have waited to get new card loosing things cause stuff selling out have...

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Justice For Girls and Gap Products and Services

Most reviewed product and services
  • Justice For Girls Shipping Service (75 reviews)
  • Justice For Girls Customer Care (67 reviews)
  • Justice For Girls Clothing (51 reviews)
  • Gap Customer Care (29 reviews)
  • Gap Shipping Service (12 reviews)
  • Gap Cashier (2 reviews)