PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gap and Justice For Girls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gap
Justice For Girls

Gap and Justice For Girls Overview

Total reviews
168
574
Company responses
0
0
Issues resolved
0
0

Gap and Justice For Girls Consumer Ratings

Rank
334 out of 1998 in Footwear and Clothing category
316 out of 1998 in Footwear and Clothing category
Customer service
370 in category
208 in category
Exchange, Refund and Cancellation Policy
275 in category
147 in category
Delivery Service
343 in category
234 in category
Website
367 in category
341 in category

Gap and Justice For Girls Rating Details

Customer service
1.3 (71 reviews)
1.8 (248 reviews)
Reviewer's quote

...00 shipping was added even though the total was $50 Order TDJMN87 Called customer service and was put on hold 30 minutes twice Email not returned Very disappointed with gap..

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another horrible review! they should be out of business for their horrendous customer service! you can't get through to customer service by phone, the chat line asisstance SUCKS, providing nothing but misinformation to cancel an order. i placed an order in the very beginning of May, it's now May...

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Exchange, Refund and Cancellation Policy
1.6 (63 reviews)
2.1 (209 reviews)
Reviewer's quote

...So please send me the replacement of exactly same items which I ordered or refund my full money of $60. Regards Ranjan Naik..

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He said 90 days from purchase is the only way theyd refund. I wasnt even asking yet for one! Then I said well, we received the items end of November in the shipment and its now feb 13th! So that is within your time right? He got to counting days and defensive and it was crazy! Like really? I mean...

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Delivery Service
1.8 (62 reviews)
2.1 (189 reviews)
Reviewer's quote

I have called Gaps customer service line multiple times since June 27th and waited on hold from 45 minutes to an hour &;;;;;;;;;;;;;;; 1/2 and still no one has answered the phone. I placed and an order for 1 blue shirt and 1 white shirt. I received two blue shirts...

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...I called Customer Service and they advised twice that item was being sent to store for pickup. There was item in-store when I went shopping but i did not purchase because i was advised item was being sent. Although, my grand love this store, they will never get another dollar of my money..

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Website
2.3 (57 reviews)
2.3 (218 reviews)
Reviewer's quote

...calling (super long wait time, no one picks up), emailing (got an automated response saying they are not accepting emails right now), the chat box on their website (always says to try again later). I am so frustrated, this is over $200 of merchandise that we're talking...

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I was never pissed, The website malfunctioned when I went to order and then the next day they wanted me to pay full price. I spoke with brad and he was so helpful and nice, justice is My daughters favorite store and I will always continue to shop there. We love your sales And your quality of clothes...

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Gap and Justice For Girls Pros and Cons

Pros
  • Like products
  • Nice products
  • Nice clothing
  • Cute product
  • Designs
  • Daughter likes the clothing
Cons
  • Customer service
  • Terrible customer service for on line purchases
  • Poor shipping and customer service
  • Customer service
  • Problems are not easily fixed
  • No response to a problem

Gap and Justice For Girls Most Positive Reviews

Top rated reviews
5

This morning i was at the gap outlet in Watertown Ma. The store opened late at 10:04 I asked the man Rodney why his repl...

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5

I ordered from justice which was suppose to be a total of $40 with free shipping. Apparently they only do free shipping...

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5

Received return label through my email

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5

I will never order from there website it sucks!cant get my order processed!and customer service is even worst.

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Gap and Justice For Girls Most Critical Reviews

Lowest rated reviews
1

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience.
I ordered on Nov 23th...

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1

This company is a rip-off! They keep shipping items I never bought and no one answers the phone for customer service. ...

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1

I paid extra to have an order I paid for arrive early, however did not receive my order. Gap did nothing except keep my...

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1

I was shopping at the 430 Hylan Blvd store (S.I.) with my daughters. There was another customer who left with an upset...

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Gap and Justice For Girls Latest Reviews

Recent published reviews
1

Dear Sir/Madam,
My GAP (OLD NAVY) ORDER# TDJN27F status is showing delivered.
UPS# 1Z25A7V6YW26006923
USPS# 926129999535575...

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No votes

Yall said something went wrong and hung up on me

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3

I returned an entire order, but did not receive a full refund. Chat does not work. Email tells you to call. I waited...

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1.8

My order never showed up. It said delivered. I get no response from justice when I contact them. Im still missing two...

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Gap and Justice For Girls Products and Services

Most reviewed product and services
  • Gap Customer Care (33 reviews)
  • Gap Shipping Service (14 reviews)
  • Gap Cashier (2 reviews)
  • Justice For Girls Shipping Service (75 reviews)
  • Justice For Girls Customer Care (67 reviews)
  • Justice For Girls Clothing (51 reviews)