PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gannett and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gannett
Xlibris

Gannett and Xlibris Overview

Total reviews
66
527
Company responses
0
0
Issues resolved
0
1

Gannett and Xlibris Consumer Ratings

Rank
143 out of 471 in Periodicals & Publishing category
155 out of 471 in Periodicals & Publishing category
Customer service
127 in category
101 in category
Value for money
114 in category
122 in category
Product or Service Quality
130 in category
117 in category
Price Affordability
121 in category
134 in category

Gannett and Xlibris Rating Details

Customer service
1.2 (34 reviews)
1.5 (177 reviews)
Reviewer's quote

...When I call customer service (9:40am) during posted Saturday business hours (7:00am ~ 11:00am) the recorded message explains the office is closed and to call "after" normal business hours..

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...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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Value for money
1.6 (26 reviews)
1.4 (150 reviews)
Reviewer's quote

...48 payment, I needed to pay it again, and that money was in my account at the bank. None of this is true. I have never written a check to the Republic for that amount, that amount has not been posted to my account, and US banks don't just take money out of somebody else's bank account for no reason...

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I paid a lot of money to Xlibris. They havent done squat with my books. They would not refund me any money when events got canceled...

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Product or Service Quality
1.3 (26 reviews)
1.6 (177 reviews)
Reviewer's quote

...If you do not want to be completely swamped with unwanted junk and bad service do not make that call. They wont answer anyway..

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Yay me right? There are a COUPLE of nuggets of quality to be found within the company, but as a whole they are an undeniably putrid avalanche of sewerage. Here's a few highlights; -The draft copy of the finished book they sent me for review was shaded so impossibly dark that it was illegible, then...

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Price Affordability
2 (24 reviews)
1.6 (165 reviews)
Reviewer's quote

...the regular price for a year's subscription is something like 200. 00. They are stopped my paper after 4 months...

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...Another major failure, on their part, was to price my book out of the market. Nobody want's to spend $20 on a soft-back book of poetry and $40 on a hardback. I asked them to lower the price but most of the amount of lowering the cost would be out of my royalties...

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Gannett and Xlibris Pros and Cons

Pros
  • Relatively good value for psd ad
  • Person to call and address the issue
  • Newspaper itself
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Customer service
  • Terrible communication and billing procedures
  • Billing and customer service
  • Unresponsive to customer needs after they got your money
  • Poor customer service
  • Non payment of royalties

Gannett and Xlibris Most Positive Reviews

Top rated reviews
3.4

USA Today

I subscribe to two Gannett e-papers: USA Today and the Detroit Free Press. Customer Service is lousy becaus...

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5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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No votes
5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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Gannett and Xlibris Most Critical Reviews

Lowest rated reviews
1

Where to begin with this completely disorganized recruiting? I applied for a position MONTHS AGO online...so far that...

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

Chip smith treats his employees like *** he even called a employee a *** in a mass email sent to all employees working...

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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Gannett and Xlibris Latest Reviews

Recent published reviews
1

Our company paid to advertise with this company for 4 months, was told they were running digital ads along with an ad...

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1

I paid a lot of money to Xlibris. They havent done squat with my books. They would not refund me any money when events...

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No votes

Today I called at 7am to find out where my newspaper is. There was a recorded message saying there was a 2-3 hour delay....

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No votes

The princess and the devil by Victoria rose they gave her under 6 bucks we are mad

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Gannett and Xlibris Products and Services

Most reviewed product and services
  • Gannett Subscription (22 reviews)
  • Gannett Customer Care (16 reviews)
  • Xlibris Publishing Service (300 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (25 reviews)