PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gannett and The Wall Street Journal as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gannett
The Wall Street Journal

Gannett and The Wall Street Journal Overview

Total reviews
66
154
Company responses
0
0
Issues resolved
0
1

Gannett and The Wall Street Journal Consumer Ratings

Rank
143 out of 471 in Periodicals & Publishing category
88 out of 471 in Periodicals & Publishing category
Customer service
127 in category
118 in category
Product or Service Quality
130 in category
66 in category
Value for money
114 in category
62 in category
Price Affordability
121 in category
100 in category

Gannett and The Wall Street Journal Rating Details

Customer service
1.2 (34 reviews)
1.3 (67 reviews)
Reviewer's quote

...When I call customer service (9:40am) during posted Saturday business hours (7:00am ~ 11:00am) the recorded message explains the office is closed and to call "after" normal business hours..

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...I had to go to an out side source on line to get the WSJ customer service number !!! Really . Is that even a semblance of customer service ? . Saturday is the only day i really have time to read and enjoy the WSJ...

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Product or Service Quality
1.3 (26 reviews)
2.2 (55 reviews)
Reviewer's quote

...If you do not want to be completely swamped with unwanted junk and bad service do not make that call. They wont answer anyway..

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Great newspaper Worst delivery service no matter how many times I bring it to their attention-WSJ customer service issue never seems to get resolved..

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Value for money
1.6 (26 reviews)
2.5 (51 reviews)
Reviewer's quote

...48 payment, I needed to pay it again, and that money was in my account at the bank. None of this is true. I have never written a check to the Republic for that amount, that amount has not been posted to my account, and US banks don't just take money out of somebody else's bank account for no reason...

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...This is really sad that I invest my money and get nothing in return. :angry:..

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Price Affordability
2 (24 reviews)
2.1 (52 reviews)
Reviewer's quote

...the regular price for a year's subscription is something like 200. 00. They are stopped my paper after 4 months...

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Customer service promised to change my billing from high quarterly billing to one year at a reasonable price. Never changed it, was charged at the higher price and no one will do anything about the lie I was told..

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Gannett and The Wall Street Journal Pros and Cons

Pros
  • Relatively good value for psd ad
  • Person to call and address the issue
  • Newspaper itself
  • Newspaper content
  • High quality content
  • Newspaper
Cons
  • Customer service
  • Terrible communication and billing procedures
  • Billing and customer service
  • Customer service
  • Bad service
  • Deceptive cancellation policy and terms

Gannett and The Wall Street Journal Most Positive Reviews

Top rated reviews
3.4

USA Today

I subscribe to two Gannett e-papers: USA Today and the Detroit Free Press. Customer Service is lousy becaus...

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5

Trying to get hold of anyone in customer service that even remotely knows anything about the WSJ is futile. Talked to...

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No votes
5

I'm a concierge at a luxury building for the past year I've been having issues with what appears to be a thug, an...

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Gannett and The Wall Street Journal Most Critical Reviews

Lowest rated reviews
1

Where to begin with this completely disorganized recruiting? I applied for a position MONTHS AGO online...so far that...

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1

Problem with paper delivery is not a new occurrence but the Wall Street Journal is defining an entirely new dimension....

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1

Chip smith treats his employees like *** he even called a employee a *** in a mass email sent to all employees working...

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1

Worst DELIVERY service of ANY major publication.

Customer service located in some far off slant eyed country where CSR...

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Gannett and The Wall Street Journal Latest Reviews

Recent published reviews
1

Our company paid to advertise with this company for 4 months, was told they were running digital ads along with an ad...

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4

Great newspaper
Worst delivery service
no matter how many times I bring it to their attention-WSJ customer
service issue ne...

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No votes

Today I called at 7am to find out where my newspaper is. There was a recorded message saying there was a 2-3 hour delay....

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3

How extremely difficult the WSJ makes it to report a failure of the WSJ to be delivered . Should it really be this...

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Gannett and The Wall Street Journal Products and Services

Most reviewed product and services
  • Gannett Subscription (22 reviews)
  • Gannett Customer Care (16 reviews)
  • The Wall Street Journal Subscription (68 reviews)
  • The Wall Street Journal Customer Care (9 reviews)
  • The Wall Street Journal Free Notebook Deal (1 review)