PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gander Mountain and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gander Mountain
Joann Fabric

Gander Mountain and Joann Fabric Overview

Total reviews
311
1254
Company responses
0
0
Issues resolved
0
12

Gander Mountain and Joann Fabric Consumer Ratings

Rank
17 out of 174 in Hunting, Fishing and Camping category
14 out of 185 in Craft Supplies and Tools category
Diversity of Products or Services
18 in category
11 in category
Product or Service Quality
15 in category
9 in category
Price Affordability
21 in category
12 in category
Website
14 in category
12 in category

Gander Mountain and Joann Fabric Rating Details

Diversity of Products or Services
2.7 (96 reviews)
2.7 (389 reviews)
Reviewer's quote

...They stole from me where is my money? Products i returned? And they didnt give me a receipt for my transaction. My kids spent $326 on me for fathers day and gander mountain stole from me. If i do not get resolved by tomorrow i am taking legal actions againt them...

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Due to COVID I'm not willing to go to local store, besides that store does not have products to replace order. I have never dealt with a national company that makes you return damaged merchandise to a store that was purchased at their own online store!!! And they are not taking phone calls or chats...

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Product or Service Quality
2.2 (96 reviews)
2.1 (421 reviews)
Reviewer's quote

...I against my better judgment did it half my order was received other half after more than a month is in limbo the product I wasnt is in a store thats a hour away from me..

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...I was in Customer service, that's not how it's done. This store will close because lack of supervision and care..

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Price Affordability
2.2 (89 reviews)
2.6 (408 reviews)
Reviewer's quote

...The items had a good price so to tell them to screw themselves and return them just costs me more money so I'm not sure what I'll do..

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...How can you hold more than the purchase price? Customer service was zero help. Rep told me they hold to make sure you have sufficient funds. I asked you hold DOUBLE the purchase price? He replied yes...

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Website
2.4 (88 reviews)
2.2 (406 reviews)
Reviewer's quote

...Then I emailed you per your website – No response v. Then my last resort of tweeting on your public account. That is SAD..

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...The remaining piece has Fedx tracking number but fedx website states shipper still has package. This has been going up for over one week. Emails to Joann go unanswered..

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Gander Mountain and Joann Fabric Pros and Cons

Pros
  • I guess you could say the store is cleaned
  • Clean
  • Product
  • Wide variety of prints
  • Products
  • Friendly staff
Cons
  • Customer service
  • Poor response to complaint
  • Service
  • Poor customer service
  • False advertising
  • Bad manager attitude

Gander Mountain and Joann Fabric Most Positive Reviews

Top rated reviews
5

Went to their store in o'fallon Il for a sale they were having. Took their flyer from the newspaper with me to assist...

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5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

My experience with Gander Mountain, both in-store and online in Montgomery, AL has been terrible. My first visit into...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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Gander Mountain and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

My wife & I went to new Gander Mountain in Algonquin,Illinois,(on Randall Rd) to check out handguns looking for a p...

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1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

Went to store on Quebec St. Ft Worth, TX. On a Friday. Wanted to order a gun found at another store and have shipped...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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Gander Mountain and Joann Fabric Latest Reviews

Recent published reviews
1

After vowing to never spend money again with the company I received gift cards from a previous debacle of a situation....

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1

I stopped going into JoAnn's some time ago because of long waits in the cashier line and the general sloppiness of the s...

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No votes

What kind of laws on gift cards what kind of company turns away people who gift cards to use at a later date It should n...

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No votes

I ordered fabric online and never received the fabric I ordered, plus I was billed on my credit card. I also have not...

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Gander Mountain and Joann Fabric Products and Services

Most reviewed product and services
  • Gander Mountain Customer Care (52 reviews)
  • Gander Mountain Manager (35 reviews)
  • Gander Mountain Cashier (10 reviews)
  • Joann Fabric Customer Care (200 reviews)
  • Joann Fabric Manager (82 reviews)
  • Joann Fabric Shipping Service (75 reviews)