PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us
Gamestop

Toys R Us and Gamestop Overview

Total reviews 401 627
Company responses 0 0
Issues resolved 2 4

Toys R Us and Gamestop Consumer Ratings

Rank
44 out of 277 in Kids' Stores category
90 out of 306 in Games and Movies category
Customer service
49 in category
73 in category
Discounts and Special Offers
35 in category
66 in category
Website
37 in category
71 in category
Diversity of Products or Services
31 in category
62 in category

Toys R Us and Gamestop Rating Details

Customer service
1.2 (131 reviews)
1.4 (237 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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...I've had to call every time and deal with customer service. I've now called 4 or 5 times since May about missing items on multiple orders and their customer service always says "It will be a while but we'll send them out for you". NOTHING...

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Discounts and Special Offers
1.9 (93 reviews)
1.8 (188 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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my husband pre-ordered Nascar Heat 5 Gold with the special pre-order down loadable content on July 2, 2020 at the Gamestop in the Carbon Plaza Mall, Lehighton, PA. When my husband went to pick it up, it wasn't there and the clerk got snippy with him and said well you wouldn't get it because you...

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Website
2.1 (93 reviews)
1.8 (206 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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Why am I being blocked from the gamestop website?? If Im blocked I want a full refund of my current membership.

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Diversity of Products or Services
2.4 (86 reviews)
2.1 (170 reviews)
Reviewer's quote

...Just left a frequent high paying customer IRATE, FRUSTRATED, AND DISAPPOINTED IN THEM AND THEIR SERVICES. Grant it, we purchased over $500 plus at ToysRUs abd couldn't even do one simple thing to help us. How sad...

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...Please contact Cloudflare to get their services fixed. There is no reason typing your website should be cause for blocking. Thanks Mr...

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Toys R Us and Gamestop Pros and Cons

Pros
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Customer service
  • Lack of company responsibilty
  • Customer care

Toys R Us and Gamestop Most Positive Reviews

Top rated reviews
4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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Toys R Us and Gamestop Most Critical Reviews

Lowest rated reviews
1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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Toys R Us and Gamestop Latest Reviews

Recent published reviews
No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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No votes

Yes Im trying to call you guys
787-617-2888

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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No votes

Hi , I would like to report the GameStop that is located on the corner of Torrance Blvd and Hawthorne Blvd , California...

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Toys R Us and Gamestop Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Gamestop Customer Care (46 reviews)
  • Gamestop Shipping Service (23 reviews)
  • Gamestop Gift Card (19 reviews)