PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Toys R Us and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us

Toys R Us and Gamestop Overview

Total reviews
Company responses
Issues resolved

Gamestop was first mentioned on PissedConsumer on Nov 10, 2008 and since then this brand received 448 reviews. It is 47 reviews more than Toys R Us received since Nov 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Toys R Us customer support team and Gamestop customer service.

Toys R Us and Gamestop Consumer Ratings

41 out of 313 in Kids' Stores category
66 out of 393 in Games and Movies category
Customer service
43 in category
57 in category
Discounts and Special Offers
30 in category
54 in category
37 in category
58 in category

Toys R Us and Gamestop Rating Details

Customer service
1.2 (131 reviews)
1.3 (144 reviews)
Reviewer's quote

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K

com, when I called customer service, they said that due to their IT department, the coupon was only redeemable in store. There was no communication about this, and no one offered to make this right, causing me a trip to the store. This is terrible customer service, and will definitely remember this...

Discounts and Special Offers
1.9 (93 reviews)
1.7 (114 reviews)
Reviewer's quote

I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!


In summary: every special ocassion to give a gift to a gamer, you gotta go to GameStop. They have learn to survive in the digital era, you still feel excited to go to the store and check what's new. I'm old school, dude..

2.1 (93 reviews)
2 (122 reviews)
Reviewer's quote

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...


...I called their cs and they said the card still had their original balance but the Gamestop website and gift card balance checker still say the cards are empty. Still no solution to this..

Michael W

Toys R Us and Gamestop Pros and Cons

  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Store location
  • Trading games for credit
  • Management
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount
  • Customer service
  • Lack of company responsibilty
  • Poorly trained support

Toys R Us and Gamestop Most Positive Reviews

Top rated reviews

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...


it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

Toys R Us and Gamestop Most Critical Reviews

Lowest rated reviews

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...


On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

Toys R Us and Gamestop Latest Reviews

Recent published reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

Son bought a game on 12/26 for $39.99. Went to exchange or return on 1/2 only to get offered $12 for the game. Was...

Read all 448 reviews

Toys R Us and Gamestop Products and Services

Most reviewed product and services
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Gamestop Customer Care (36 reviews)
  • Gamestop Shipping Service (19 reviews)
  • Gamestop Gift Card (18 reviews)