PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Toys R Us

Gamestop and Toys R Us Overview

Total reviews
Company responses
Issues resolved

Gamestop was first mentioned on PissedConsumer on Nov 10, 2008 and since then this brand received 444 reviews. It is 43 reviews more than Toys R Us received since Nov 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gamestop customer support team and Toys R Us customer service.

Gamestop and Toys R Us Consumer Ratings

66 out of 440 in Games and Movies category
39 out of 368 in Kids' Stores category
Customer service
55 in category
41 in category
55 in category
36 in category
Discounts and Special Offers
53 in category
28 in category

Gamestop and Toys R Us Rating Details

Customer service
1.3 (140 reviews)
1.2 (131 reviews)
Reviewer's quote

...You should hear the customer service people tell stories and laugh at customers and their complaints. The home office treats employees even worse than employees treat customers. It's no surprise GameStop is circling the drain..


...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K
2 (120 reviews)
2.1 (93 reviews)
Reviewer's quote

...I called their cs and they said the card still had their original balance but the Gamestop website and gift card balance checker still say the cards are empty. Still no solution to this..

Michael W

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

Discounts and Special Offers
1.7 (112 reviews)
1.9 (93 reviews)
Reviewer's quote

I went in to Game Stop to ask about their Doorbuster sales and in paticular the play station 4. After discussing it with employee I went and purchased a gift card for the Playstation 4 Spiderman bundle. When I return three hours later with a giftcard for the bundle they inform me that they sold out...

Larry D

Paid for 3 tablets only receiving 2 was told i can't get a refund till after 1-19-18 if i don't get the item which its no longer needed if i can't get a refund for this item i will b returning all items


Gamestop and Toys R Us Pros and Cons

  • Store location
  • Trading games for credit
  • Management
  • Price
  • Easy online shopping
  • Way you screwed my money up
  • Customer service
  • Poorly trained support
  • Lack of company responsibilty
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Gamestop and Toys R Us Most Positive Reviews

Top rated reviews

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest


I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

Gamestop and Toys R Us Most Critical Reviews

Lowest rated reviews

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...


I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

Gamestop and Toys R Us Latest Reviews

Recent published reviews

Dont order cases from these guys very unprofessional packaging suspect treasure hunts stolen going to try to get a...

Read all 444 reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

Gamestop and Toys R Us Products and Services

Most reviewed product and services
  • Gamestop Customer Care (33 reviews)
  • Gamestop Shipping Service (19 reviews)
  • Gamestop Gift Card (18 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)