PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Toys R Us

Gamestop and Toys R Us Overview

Total reviews
567
401
Company responses
0
0
Issues resolved
4
2

Gamestop and Toys R Us Consumer Ratings

Rank
85 out of 277 in Games and Movies category
47 out of 266 in Kids' Stores category
Customer service
64 in category
46 in category
Website
69 in category
36 in category
Discounts and Special Offers
62 in category
35 in category
Product or Service Quality
68 in category
21 in category

Gamestop and Toys R Us Rating Details

Customer service
1.3 (199 reviews)
1.2 (131 reviews)
Reviewer's quote

...Called customer service on 3 different occasions and was told it would be mailed and I would have by a certain date. Said date came and went with nothing. Keep getting lied to by customer service...

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...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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Website
1.8 (169 reviews)
2.1 (93 reviews)
Reviewer's quote

I tried to order a 2dsxl on gamestops website. The site would not process my order so the website says. Then a get a text that my credit card has been charged for the order...

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Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

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Discounts and Special Offers
1.7 (157 reviews)
1.9 (93 reviews)
Reviewer's quote

In summary: every special ocassion to give a gift to a gamer, you gotta go to GameStop. They have learn to survive in the digital era, you still feel excited to go to the store and check what's new. I'm old school, dude..

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I purchased dinosaur toy in toyRus located in Norwalk CT, but toy dosnt work, the store is go out of business and they do not accept returns/exchange.I need help!

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Product or Service Quality
1.5 (143 reviews)
2.1 (76 reviews)
Reviewer's quote

delivered my package you the wrong building now I have to suffer for not getting my product but you received your money took that no problem it's not right..

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The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third...

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Gamestop and Toys R Us Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • Customer service
  • Customer care
  • Lack of company responsibilty
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Gamestop and Toys R Us Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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4.7

Game was already in system

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4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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Gamestop and Toys R Us Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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Gamestop and Toys R Us Latest Reviews

Recent published reviews
No votes

Amount put back on debit

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No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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1

Yes my package or my money

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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Gamestop and Toys R Us Products and Services

Most reviewed product and services
  • Gamestop Customer Care (41 reviews)
  • Gamestop Shipping Service (22 reviews)
  • Gamestop Gift Card (18 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)