PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hot Topic and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hot Topic
Gamestop

Hot Topic and Gamestop Overview

Total reviews 283 1062
Company responses 0 0
Issues resolved 6 10

Hot Topic and Gamestop Consumer Ratings

Rank
968 out of 4768 in Footwear and Clothing category
200 out of 1282 in Games and Movies category
Customer service
956 in category
190 in category
Website
1138 in category
195 in category
Product or Service Quality
734 in category
198 in category
Diversity of Products or Services
727 in category
162 in category

Hot Topic and Gamestop Rating Details

Customer service
1.3
(161 reviews)
1.4
(497 reviews)
Reviewer's quote

...shots! I MANAGED to get one landyard on order with my home address for now but I now missed out on the sale of other items all because your online ordering customer service departments incompetence! I could have gotten a text with a link to change the shipping address quickly or a phone call right away! But I...

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...Horrible customer service and hopefully the guy I talked to will be fired because he SUCKS at his job..

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Website
1.8
(156 reviews)
1.8
(442 reviews)
Reviewer's quote

I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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The website crashed many times when I was purchasing this item and it advertised same day pickup. GameStop needs to work on their website and customer service. Its 03/26/2023 and the bundle is $50 dollars less in price and customer support claims they cant give credits or a refund for the...

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Product or Service Quality
2
(132 reviews)
1.7
(423 reviews)
Reviewer's quote

...This was my first time ordering from them online so I didn't think much about it, that was until I got an email at 9:30pm saying that my ENTIRE answer was cancelled because they ran out of every product I ordered in the werehouse and I didn't receive a refund until I had to call and ask about it..

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...How can this be? I paid the tax on a product I never received, but when refunded for the product they get to keep the tax? Is this legal? I'm baffled . I will shop no more at GameStop..

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Diversity of Products or Services
2.5
(126 reviews)
2.1
(403 reviews)
Reviewer's quote

I many different clothes from Hot Topic, a large order to be exact for back to school clothes. I placed my order 11 days ago. Since I tend to try and keep updated with my online orders I check my email once a day to make sure they did not run into any potential errors. I wake up on day 7 after...

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...Otherwise, you will have a difficult time trying to contact the Manufacturer of the product you purchased to have them further assist you with any damage products; to receive a refund..

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Hot Topic and Gamestop Pros and Cons

Pros
  • Clothes
  • Merchandise
  • Selection
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Poor customer service
  • Cancelled item
  • Online ordering
  • Customer service
  • Customer care
  • Lack of company responsibilty

Hot Topic and Gamestop Most Positive Reviews

Top rated reviews
5

My husband went to the Dayton Mall location of Hot Topic today to buy his Father a shirt. An employee brought a mask to...

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5

Hello sir/ ma I'm hear to complain about my account that blocked from gamstop , can you help me out, thanks from peter.

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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5

A bought a game and didnt get points

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Hot Topic and Gamestop Most Critical Reviews

Lowest rated reviews
1

Worst customer service ever, weeks of dealing with this ***. Never ordering again.

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1

GameStop sold my Pre-order game of DragonballZ xenoverse. They sold it while having the non pre-order game of DBZ...

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1

I was sold a defective hair dye in store 0066 and the associate refused to refund the product. I called customer...

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1

Gamestop ripped my wife 300 dollars on a ps4.today at Sandford, fl gamestop. Call ed Corp.offices an they can't do...

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Hot Topic and Gamestop Latest Reviews

Recent published reviews
1

Absolute *** Never buy from here! They refuse to cancel your order and refuse to refund you. I am so pissed. I don't...

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No votes

I need you to help me with my gift card I have the card number only and I need your help with that please

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No votes

Ups Delivered my package to another location and address the person of the unit of where the package was delivered to...

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1

They provide a tracking number but never give packages to carriers. After waiting past due date, they tell you they...

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