PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hot Topic and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hot Topic
Gamestop

Hot Topic and Gamestop Overview

Total reviews
259
567
Company responses
0
0
Issues resolved
5
4

Hot Topic and Gamestop Consumer Ratings

Rank
387 out of 1969 in Footwear and Clothing category
85 out of 277 in Games and Movies category
Customer service
374 in category
65 in category
Website
529 in category
70 in category
Product or Service Quality
240 in category
69 in category
Diversity of Products or Services
340 in category
69 in category

Hot Topic and Gamestop Rating Details

Customer service
1.3 (149 reviews)
1.3 (199 reviews)
Reviewer's quote

...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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...Called customer service on 3 different occasions and was told it would be mailed and I would have by a certain date. Said date came and went with nothing. Keep getting lied to by customer service...

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Website
1.8 (144 reviews)
1.8 (169 reviews)
Reviewer's quote

I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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I tried to order a 2dsxl on gamestops website. The site would not process my order so the website says. Then a get a text that my credit card has been charged for the order...

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Product or Service Quality
2 (122 reviews)
1.5 (143 reviews)
Reviewer's quote

In October 2018, I never received any package for one of my orders, but when I was reporting to Hot Topic customer service that for the very first I never received anything from them I received this in response: “After reviewing your order, our system shows that multiple claims have been stated...

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delivered my package you the wrong building now I have to suffer for not getting my product but you received your money took that no problem it's not right..

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Diversity of Products or Services
2.5 (115 reviews)
2 (135 reviews)
Reviewer's quote

I many different clothes from Hot Topic, a large order to be exact for back to school clothes. I placed my order 11 days ago. Since I tend to try and keep updated with my online orders I check my email once a day to make sure they did not run into any potential errors. I wake up on day 7 after...

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Order went to wrong address, have made several attempts to contact to get a refund for my products..

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Hot Topic and Gamestop Pros and Cons

Pros
  • Clothes
  • Selection
  • Merchandise
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Poor customer service
  • Cancelled item
  • Online ordering
  • Customer service
  • Customer care
  • Lack of company responsibilty

Hot Topic and Gamestop Most Positive Reviews

Top rated reviews
5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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4.7

Game was already in system

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Hot Topic and Gamestop Most Critical Reviews

Lowest rated reviews
1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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Hot Topic and Gamestop Latest Reviews

Recent published reviews
No votes

HotTopic
Subject = ORDER INFORMATION
Name = Michelle Lee
Email = mlee237@gmail.com
Phone = 9515330330
Order Number =DH2028307...

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No votes

Amount put back on debit

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3.7

Hi I just wanted to let you guys that I never received my sailor moon tuxedo man shirt that I ordered with my three row...

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1

Yes my package or my money

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Hot Topic and Gamestop Products and Services

Most reviewed product and services
  • Hot Topic Shipping Service (51 reviews)
  • Hot Topic Customer Care (28 reviews)
  • Hot Topic Website (13 reviews)
  • Gamestop Customer Care (41 reviews)
  • Gamestop Shipping Service (22 reviews)
  • Gamestop Gift Card (18 reviews)