PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Hot Topic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Hot Topic

Gamestop and Hot Topic Overview

Total reviews 723 267
Company responses 0 0
Issues resolved 5 5

Gamestop and Hot Topic Consumer Ratings

Rank
94 out of 333 in Games and Movies category
456 out of 2195 in Footwear and Clothing category
Customer service
75 in category
409 in category
Website
78 in category
600 in category
Discounts and Special Offers
72 in category
286 in category
Product or Service Quality
79 in category
281 in category

Gamestop and Hot Topic Rating Details

Customer service
1.4 (309 reviews)
1.3 (154 reviews)
Reviewer's quote

When I finally spoke to a customer service representative she kept giving me the runaround after I informed her I had already paid for the item as well as expedited shipping and that payment had cleared through my bank already. She claimed that when I placed the order they were out of stock, and...

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...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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Website
1.8 (263 reviews)
1.8 (149 reviews)
Reviewer's quote

Why am I being blocked from the gamestop website?? If Im blocked I want a full refund of my current membership.

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I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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Discounts and Special Offers
1.8 (249 reviews)
2.3 (109 reviews)
Reviewer's quote

my husband pre-ordered Nascar Heat 5 Gold with the special pre-order down loadable content on July 2, 2020 at the Gamestop in the Carbon Plaza Mall, Lehighton, PA. When my husband went to pick it up, it wasn't there and the clerk got snippy with him and said well you wouldn't get it because you...

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I would like to please talk to a supervisor about this… …I especially email you guys when items have been cancelled that I have used Hot Topic rewards to buy these items, and then when the item is cancelled by Hot Topic I do not automatically get my Hot Topic Rewards credited back to my account....

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Product or Service Quality
1.7 (239 reviews)
2.1 (125 reviews)
Reviewer's quote

So I called Customer service several times wrote emails, provided all the information that was required, within three weeks, still nothing. Every time I called, the associate kept promising it will get there. Finally after the fifth week, called one more time, the associate this time was kind...

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...After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!..

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Gamestop and Hot Topic Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Clothes
  • Merchandise
  • Selection
Cons
  • Customer service
  • Online customer service is terrible
  • Lack of company responsibilty
  • Poor customer service
  • Cancelled item
  • Online ordering

Gamestop and Hot Topic Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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Gamestop and Hot Topic Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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Gamestop and Hot Topic Latest Reviews

Recent published reviews
3.4

I havent received my order I placed an order November 28 its December 5 I still havent received my order can someone...

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No votes

No, I DO NOT have my purchase in hand. I did receive a notice saying it was shipped on 0ct. 30,2020-but still its like...

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1

Do notPlacd an order on 11/6/20 and the current delivery date is 12/10/20 (update as of 12/4 the delivery date is now...

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2

Why does Hot Topic think its okay to ship Funko Pops in a bag???? They obviously understand the concept behind MINT box...

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Gamestop and Hot Topic Products and Services

Most reviewed product and services
  • Gamestop Shipping Service (28 reviews)
  • Gamestop Gift Card (20 reviews)
  • Gamestop Manager (7 reviews)
  • Hot Topic Shipping Service (52 reviews)
  • Hot Topic Manager (11 reviews)
  • Hot Topic Jeans (4 reviews)