PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Hot Topic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Hot Topic

Gamestop and Hot Topic Overview

Total reviews 627 264
Company responses 0 0
Issues resolved 4 5

Gamestop and Hot Topic Consumer Ratings

Rank
90 out of 306 in Games and Movies category
426 out of 2095 in Footwear and Clothing category
Customer service
74 in category
391 in category
Website
72 in category
568 in category
Discounts and Special Offers
67 in category
276 in category
Product or Service Quality
76 in category
261 in category

Gamestop and Hot Topic Rating Details

Customer service
1.4 (237 reviews)
1.3 (153 reviews)
Reviewer's quote

...I've had to call every time and deal with customer service. I've now called 4 or 5 times since May about missing items on multiple orders and their customer service always says "It will be a while but we'll send them out for you". NOTHING...

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...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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Website
1.8 (206 reviews)
1.8 (149 reviews)
Reviewer's quote

Why am I being blocked from the gamestop website?? If Im blocked I want a full refund of my current membership.

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I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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Discounts and Special Offers
1.8 (188 reviews)
2.3 (109 reviews)
Reviewer's quote

my husband pre-ordered Nascar Heat 5 Gold with the special pre-order down loadable content on July 2, 2020 at the Gamestop in the Carbon Plaza Mall, Lehighton, PA. When my husband went to pick it up, it wasn't there and the clerk got snippy with him and said well you wouldn't get it because you...

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I would like to please talk to a supervisor about this… …I especially email you guys when items have been cancelled that I have used Hot Topic rewards to buy these items, and then when the item is cancelled by Hot Topic I do not automatically get my Hot Topic Rewards credited back to my account....

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Product or Service Quality
1.6 (177 reviews)
2.1 (125 reviews)
Reviewer's quote

...Need to search if you have a product available for purchase for my Sons birthday. If I can’t get unblocked there is no point in continuing to give you business. Please contact Cloudflare to get their services fixed...

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...After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!..

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Gamestop and Hot Topic Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Clothes
  • Merchandise
  • Selection
Cons
  • Customer service
  • Lack of company responsibilty
  • Customer care
  • Poor customer service
  • Cancelled item
  • Online ordering

Gamestop and Hot Topic Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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Gamestop and Hot Topic Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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Gamestop and Hot Topic Latest Reviews

Recent published reviews
No votes

Yes Im trying to call you guys
787-617-2888

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4.3

I just thought I would let you that this is the first time I've had problems with ordering from the company

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No votes

Hi , I would like to report the GameStop that is located on the corner of Torrance Blvd and Hawthorne Blvd , California...

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1

I just got off the phone with one of your store managers from Kelowna BC name was Megan. She was the most rudest...

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Gamestop and Hot Topic Products and Services

Most reviewed product and services
  • Gamestop Customer Care (46 reviews)
  • Gamestop Shipping Service (23 reviews)
  • Gamestop Gift Card (19 reviews)
  • Hot Topic Shipping Service (52 reviews)
  • Hot Topic Customer Care (30 reviews)
  • Hot Topic Website (13 reviews)