PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Hot Topic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Hot Topic

Gamestop and Hot Topic Overview

Total reviews
572
261
Company responses
0
0
Issues resolved
4
5

Gamestop and Hot Topic Consumer Ratings

Rank
86 out of 278 in Games and Movies category
394 out of 1974 in Footwear and Clothing category
Customer service
No votes
385 in category
Website
No votes
531 in category
Discounts and Special Offers
No votes
261 in category
Product or Service Quality
No votes
246 in category

Gamestop and Hot Topic Rating Details

Customer service
No votes
1.3 (151 reviews)
Reviewer's quote

...Called customer service on 3 different occasions and was told it would be mailed and I would have by a certain date. Said date came and went with nothing. Keep getting lied to by customer service...

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...the order properly!!!! And i can't for the life of me find a way to actually contact corporate to make a real complaint which is basically what most recent customer service agent told me to do which was a polite way of telling me to go screw...

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Website
No votes
1.8 (146 reviews)
Reviewer's quote

...Now they only want to issue store credit even tho their own website says full refund in the payment method if within 7 days which I am. They sell a defective product and don't even include proper accessories. Terrible..

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I tried to purchase literally two things from the website, a cup and a purse, and when I went to check out it told me my card information was incorrect and to retype it, so I did. Resubmitted. Same thing...

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Discounts and Special Offers
No votes
2.3 (108 reviews)
Reviewer's quote

In summary: every special ocassion to give a gift to a gamer, you gotta go to GameStop. They have learn to survive in the digital era, you still feel excited to go to the store and check what's new. I'm old school, dude..

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I would like to please talk to a supervisor about this… …I especially email you guys when items have been cancelled that I have used Hot Topic rewards to buy these items, and then when the item is cancelled by Hot Topic I do not automatically get my Hot Topic Rewards credited back to my account....

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Product or Service Quality
No votes
2 (124 reviews)
Reviewer's quote

delivered my package you the wrong building now I have to suffer for not getting my product but you received your money took that no problem it's not right..

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...After calling customer service, the representative told me the address that is listed on my order is the warehouse, but my package should arrive at my address. I never received my item. I WILL NEVER ORDER FROM HOT TOPIC ONLINE AGAIN!..

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Gamestop and Hot Topic Pros and Cons

Pros
  • Very unhappy
  • Store location
  • Leaving the store to never return
  • Clothes
  • Selection
  • Merchandise
Cons
  • Customer service
  • Customer care
  • Online customer service is terrible
  • Poor customer service
  • Cancelled item
  • Online ordering

Gamestop and Hot Topic Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

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4.7

Game was already in system

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5

Today June 14, 2015 at 2:25 I visited my local Hot Topic store in the BAYPLAZA mall. I am a loyal and die hard Hot...

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Gamestop and Hot Topic Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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1

They state ships within 1-2 days of order. Here it is 5 days since I placed the order and have not heard anything. Now...

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Gamestop and Hot Topic Latest Reviews

Recent published reviews
1

Paid for 1 to 2-day shipping they charged me, and I am still waiting

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1

So covid hit and we closed...no big deal...Now the store is open with limited staff and new hours. I only know from...

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No votes

I bought this mk11 with a code on a receipt n got misplaced tryin to recover it

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1.2

My order never shipped why?

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Gamestop and Hot Topic Products and Services

Most reviewed product and services
  • Gamestop Customer Care (41 reviews)
  • Gamestop Shipping Service (22 reviews)
  • Gamestop Gift Card (18 reviews)
  • Hot Topic Shipping Service (51 reviews)
  • Hot Topic Customer Care (28 reviews)
  • Hot Topic Website (13 reviews)