PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamestop and Hot Topic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamestop
Hot Topic

Gamestop and Hot Topic Overview

Total reviews
444
252
Company responses
0
0
Issues resolved
4
4

Gamestop was first mentioned on PissedConsumer on Nov 10, 2008 and since then this brand received 444 reviews. It is 192 reviews more than Hot Topic received since Sep 5, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hot Topic customer support team than with Gamestop customer service.

Gamestop and Hot Topic Consumer Ratings

Rank
66 out of 439 in Games and Movies category
336 out of 2463 in Footwear and Clothing category
Customer service
54 in category
345 in category
Website
54 in category
490 in category
Discounts and Special Offers
53 in category
216 in category

Gamestop and Hot Topic Rating Details

Customer service
1.3 (140 reviews)
1.3 (145 reviews)
Reviewer's quote

...You should hear the customer service people tell stories and laugh at customers and their complaints. The home office treats employees even worse than employees treat customers. It's no surprise GameStop is circling the drain..

PissedConsumer1474938

...Very misleading and for making things worst the customer service is a complete pain. I'll never buy anything from Hot Topic again..

Emily D
Website
2 (120 reviews)
1.8 (140 reviews)
Reviewer's quote

...I called their cs and they said the card still had their original balance but the Gamestop website and gift card balance checker still say the cards are empty. Still no solution to this..

Michael W

Banned from website with no reason given..

kyle k
Discounts and Special Offers
1.7 (112 reviews)
2.4 (102 reviews)
Reviewer's quote

I went in to Game Stop to ask about their Doorbuster sales and in paticular the play station 4. After discussing it with employee I went and purchased a gift card for the Playstation 4 Spiderman bundle. When I return three hours later with a giftcard for the bundle they inform me that they sold out...

Larry D

I would like to please talk to a supervisor about this… …I especially email you guys when items have been cancelled that I have used Hot Topic rewards to buy these items, and then when the item is cancelled by Hot Topic I do not automatically get my Hot Topic Rewards credited back to my account....

Zeek

Gamestop and Hot Topic Pros and Cons

Pros
  • Store location
  • Trading games for credit
  • Management
  • Clothes
  • Selection
  • Merchandise
Cons
  • Customer service
  • Poorly trained support
  • Lack of company responsibilty
  • Poor customer service
  • Cancelled item
  • Website

Gamestop and Hot Topic Most Positive Reviews

Top rated reviews
5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

5

I would like to complain about another customer that was in the Hot Topic that same time as me. This particular person...

Gamestop and Hot Topic Most Critical Reviews

Lowest rated reviews
1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

1

I'm done with Hot Topic (online)! Every time I purchase from them they screw something up. This is the 4th time, in a...

Gamestop and Hot Topic Latest Reviews

Recent published reviews

Dont order cases from these guys very unprofessional packaging suspect treasure hunts stolen going to try to get a...

Read all 444 reviews
3.4

I understand they sell pop culture items but it's getting harder for me to find something I like because, at least the l...

Read all 252 reviews

Gamestop and Hot Topic Products and Services

Most reviewed product and services
  • Gamestop Customer Care (33 reviews)
  • Gamestop Shipping Service (19 reviews)
  • Gamestop Gift Card (18 reviews)
  • Hot Topic Shipping Service (47 reviews)
  • Hot Topic Customer Care (28 reviews)
  • Hot Topic Website (13 reviews)