PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamefly and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamefly
Redbox

Gamefly and Redbox Overview

Total reviews 82 909
Company responses 0 0
Issues resolved 1 1

Gamefly and Redbox Consumer Ratings

Rank
49 out of 308 in Games and Movies category
58 out of 308 in Games and Movies category
Customer service
43 in category
49 in category
Discounts and Special Offers
34 in category
36 in category
Website
43 in category
61 in category
Diversity of Products or Services
59 in category
57 in category

Gamefly and Redbox Rating Details

Customer service
1.9 (27 reviews)
1.8 (403 reviews)
Reviewer's quote

...I contacted customer service, they lied to me, put me off, and now I continue to wait. I'm giving them until beginning of next week to send me the game. If not, then I cancel ..

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I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone contact or internet chat both could not address problem yet solve it?????..

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Discounts and Special Offers
2.3 (26 reviews)
2.3 (359 reviews)
Reviewer's quote

...I mean good god i have been living on a limited income now because I am a person with special needs and they refuse to help me with that come on..

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...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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Website
2.5 (26 reviews)
2.1 (395 reviews)
Reviewer's quote

Website said free trial but I'm charged full amount..

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...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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Diversity of Products or Services
2.2 (20 reviews)
2.2 (365 reviews)
Reviewer's quote

Excellent delivery of lots of games on lots of platforms.No problems with disc,no problems,period!Try it

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...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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Gamefly and Redbox Pros and Cons

Pros
  • Selection of games
  • Website
  • Game availability
  • Easy to rent movies
  • Convenient
  • Prices of the movies
Cons
  • Customer service
  • Shipping
  • Not very bad services
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs

Gamefly and Redbox Most Positive Reviews

Top rated reviews
5

I use gamefly and really like it. I just wanted to counter some of the things being said here. Yes, in some areas the...

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5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

GameFly has its pros and cons. Their game rental service is going to be a good fit for gamers that play a lot of games a...

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5

The movie the Eaters sucks *** !

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Gamefly and Redbox Most Critical Reviews

Lowest rated reviews
1

this is the third time i ran in to a problem with this company on not shipping my my item that's why i have started...

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1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

You guys are really blowing it. No one wants gamefly anymore. Man get it together. Who do you really think wants to...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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Gamefly and Redbox Latest Reviews

Recent published reviews
5

Excellent delivery of lots of games on lots of platforms.No problems with disc,no problems,period!Try it

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1.6

I lost my credit card and they don't allow you to pick up your DVD other than your credit card.
They could have offer oth...

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1

I used my mans card to update billing and they want to hear from him he has broken back and broken neck he shouldn't...

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No votes

I lost my credit card and I wanted to pick up my reserved DVD. I could not. They don't have chat available and when I...

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Gamefly and Redbox Products and Services

Most reviewed product and services
  • Gamefly Account (15 reviews)
  • Gamefly Membership (10 reviews)
  • Gamefly Shipping Service (2 reviews)
  • Redbox Movie Dvd Rental (125 reviews)
  • Redbox Dvd Rental (90 reviews)
  • Redbox Customer Care (87 reviews)