PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamefly and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Gamefly and Redbox Overview

Total reviews
Company responses
Issues resolved

Redbox was first mentioned on PissedConsumer on Mar 26, 2010 and since then this brand received 772 reviews. It is 693 reviews more than Gamefly received since Aug 18, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Gamefly customer support team than with Redbox customer service.

Gamefly and Redbox Consumer Ratings

40 out of 440 in Games and Movies category
46 out of 440 in Games and Movies category
Customer service
37 in category
39 in category
Discounts and Special Offers
35 in category
34 in category
36 in category
47 in category

According to consumer ratings and reviews, Gamefly ranks 6 points higher in the Games and Movies category than Redbox. People gave Gamefly 1.8 stars for Customer service criterion in Games and Movies category and it is 77 points higher than the worst rated brand in this category. At the same time, Redbox was rated 1.7 stars for Customer service criterion in this category and it is 75 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Redbox has a higher rating than Redbox. Regarding Website criterion, consumers gave Gamefly 2.5 stars and it is 68% greater than other in category. Redbox however was rated 2.1 stars and it is 59% greater than other in category.

Gamefly and Redbox Rating Details

Customer service
1.8 (25 reviews)
1.7 (344 reviews)
Reviewer's quote

...I contacted customer service, they lied to me, put me off, and now I continue to wait. I'm giving them until beginning of next week to send me the game. If not, then I cancel ..


...Customer Service doesn't care and said their technician did not see my dvd in box so according to their procedures, I will be charged. spent over hour arguing with them and my credit card company. Will never use them again..

Discounts and Special Offers
2.3 (24 reviews)
2.3 (307 reviews)
Reviewer's quote

We need just about gamefly any days release now.


Put in a code for $1.25 off, picked a movie, then an offer for $1.00 off a 2nd movie from a bunch of B rated titles. I picked one, it then took away my initial $1.25 off. Charging me full price.Redbox CS. Explained only one coupon at a time can be used, which it does not tell you on the machine....

2.5 (24 reviews)
2.1 (339 reviews)
Reviewer's quote

Website said free trial but I'm charged full amount..


...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

William F

Gamefly and Redbox Pros and Cons

  • Selection of games
  • Website
  • Game availability
  • Easy to rent movies
  • Convenient
  • Price of the movie
  • Customer service
  • Shipping
  • Not very bad services
  • Terrible customer service
  • No help at all from customer service
  • Overcharging due to an error on their equipment

Gamefly and Redbox Most Positive Reviews

Top rated reviews

I use gamefly and really like it. I just wanted to counter some of the things being said here. Yes, in some areas the...


Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

Gamefly and Redbox Most Critical Reviews

Lowest rated reviews

this is the third time i ran in to a problem with this company on not shipping my my item that's why i have started...


Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

Gamefly and Redbox Latest Reviews

Recent published reviews

gamefly close account Back payback money

Read all 79 reviews

I rented the lion king and got spookie buddies. Im *** pissed and want my money back

Read all 772 reviews

Gamefly and Redbox Products and Services

Most reviewed product and services
  • Gamefly Account (15 reviews)
  • Gamefly Membership (10 reviews)
  • Gamefly Shipping Service (2 reviews)
  • Redbox Movie Dvd Rental (116 reviews)
  • Redbox Dvd Rental (83 reviews)
  • Redbox Customer Care (78 reviews)