PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gamefly and Gamestop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gamefly
Gamestop

Gamefly and Gamestop Overview

Total reviews
82
605
Company responses
0
0
Issues resolved
1
4

Gamefly and Gamestop Consumer Ratings

Rank
52 out of 293 in Games and Movies category
96 out of 293 in Games and Movies category
Customer service
44 in category
74 in category
Discounts and Special Offers
39 in category
72 in category
Website
44 in category
78 in category
Diversity of Products or Services
63 in category
69 in category

Gamefly and Gamestop Rating Details

Customer service
1.9 (27 reviews)
1.4 (220 reviews)
Reviewer's quote

...I contacted customer service, they lied to me, put me off, and now I continue to wait. I'm giving them until beginning of next week to send me the game. If not, then I cancel ..

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...The recording said there was a 30 minute wait to talk to a customer service rep..

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Discounts and Special Offers
2.3 (26 reviews)
1.7 (175 reviews)
Reviewer's quote

...I mean good god i have been living on a limited income now because I am a person with special needs and they refuse to help me with that come on..

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my husband pre-ordered Nascar Heat 5 Gold with the special pre-order down loadable content on July 2, 2020 at the Gamestop in the Carbon Plaza Mall, Lehighton, PA. When my husband went to pick it up, it wasn't there and the clerk got snippy with him and said well you wouldn't get it because you...

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Website
2.5 (26 reviews)
1.8 (187 reviews)
Reviewer's quote

Website said free trial but I'm charged full amount..

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...Now they only want to issue store credit even tho their own website says full refund in the payment method if within 7 days which I am. They sell a defective product and don't even include proper accessories. Terrible..

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Diversity of Products or Services
2.2 (20 reviews)
2 (153 reviews)
Reviewer's quote

Excellent delivery of lots of games on lots of platforms.No problems with disc,no problems,period!Try it

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Order went to wrong address, have made several attempts to contact to get a refund for my products..

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Gamefly and Gamestop Pros and Cons

Pros
  • Selection of games
  • Website
  • Game availability
  • Very unhappy
  • Store location
  • Leaving the store to never return
Cons
  • Customer service
  • Shipping
  • Not very bad services
  • Customer service
  • Customer care
  • Online customer service is terrible

Gamefly and Gamestop Most Positive Reviews

Top rated reviews
5

I use gamefly and really like it. I just wanted to counter some of the things being said here. Yes, in some areas the...

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5

it was great the lady amber was great was helpful and I put my hand on her arm and thanked for her greatest

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5

GameFly has its pros and cons. Their game rental service is going to be a good fit for gamers that play a lot of games a...

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5

Maggie was polite, excellent and took care of my problem, promptly and courteously. Thank you!

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Gamefly and Gamestop Most Critical Reviews

Lowest rated reviews
1

this is the third time i ran in to a problem with this company on not shipping my my item that's why i have started...

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1

On October 13 2014, I placed an order for the PlayStation 3 500GB Limited Edition - Red and red controller. In the...

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1

You guys are really blowing it. No one wants gamefly anymore. Man get it together. Who do you really think wants to...

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1

Prince William Parkway VA. Had 6 games for trade. Thief, Battlefield 4, Watchdogs, Need for Speed Rivals, Zumba, Dead...

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Gamefly and Gamestop Latest Reviews

Recent published reviews
5

Excellent delivery of lots of games on lots of platforms.No problems with disc,no problems,period!Try it

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No votes

Need to change email and password old email been hacked and I cant get in to it. You can contact me at 5026189806

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1

I used my mans card to update billing and they want to hear from him he has broken back and broken neck he shouldn't...

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1

Rip me off on a $175 dollar order I will Never buy from a again

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Gamefly and Gamestop Products and Services

Most reviewed product and services
  • Gamefly Account (15 reviews)
  • Gamefly Membership (10 reviews)
  • Gamefly Shipping Service (2 reviews)
  • Gamestop Customer Care (43 reviews)
  • Gamestop Shipping Service (22 reviews)
  • Gamestop Gift Card (18 reviews)