PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gallagher Bassett and VitalChek as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VitalChek

VitalChek

Has verified representatives
2.2
Gallagher Bassett
VitalChek

Gallagher Bassett and VitalChek Overview

Total reviews
769
1344
Company responses
0
727
Issues resolved
2
15

VitalChek was first mentioned on PissedConsumer on Apr 14, 2008 and since then this brand received 1344 reviews. It is 575 reviews more than Gallagher Bassett received since Jan 30, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with VitalChek customer support team than with Gallagher Bassett customer service.

Gallagher Bassett and VitalChek Consumer Ratings

Rank
307 out of 1479 in Insurance category
9 out of 76 in Background and People Search category
Customer service
208 in category
10 in category
Reliability
174 in category
9 in category
Product or Service Quality
207 in category
10 in category

Gallagher Bassett and VitalChek Rating Details

Customer service
1.1 (237 reviews)
1.5 (508 reviews)
Reviewer's quote

...I have spoken to case managers, accounts and tried to contact customer service to no avail. Now then don’t even answer the switchboard. I’ve tried at 8...

gemma h

The customer service was awful and they make you play cat and mouse. I had to send paperwork multiple times of the same paperwork they claimed they didn't have or the paperwork wasn't "good enough. " I've been trying so hard to get my birth certificate for over 4 months! I'm very unsatisfied and...

PissedConsumer1755154
Reliability
1 (178 reviews)
1.5 (435 reviews)
Reviewer's quote

From the time I was injured I got the run around with this insurance company GB is fraudulent especially Kim Starcher...count me in on this suit.

PissedConsumer1761031

I needed to order a copy of my grandfather's death certificate. Tennessee would only release it to his children (even though he's been gone since 1990s). My aunt said I could give her information, and I offered to pay the charge so she wouldn't have to. I went through all of the forms with Vital...

PissedConsumer1767450
Product or Service Quality
1 (178 reviews)
1.6 (447 reviews)
Reviewer's quote

Roxanne Fernandez has my claim wont answer phone wont return messages this case been going on almost 1yr bad service..

Roxanne F

...Played the $50 fee for 3-5 day service. It has been one month and still no certificate. They to told me I have to send a copy of my drivers license which I provided and that still was not good enough...

Tahnee

Gallagher Bassett and VitalChek Pros and Cons

Pros
  • Nightmare
  • Terrable
  • Payments are on time
  • That the website was fast and easy to order on
  • Prices are upfront
  • Bogus company
Cons
  • Blatant disregard of facts
  • Bad customer service
  • Lies and disrespecting my family based on your adjustors lies
  • Horrible customer service
  • Entire experience
  • And no refund

Gallagher Bassett and VitalChek Most Positive Reviews

Top rated reviews
5

I just have to say that not all the adjusters are as horrible as I am reading in here. I thinkin I’m lucky. I was...

5

I agree. Do not order from this company. Not only did they charge me over $70 ($18 in shipping fees) to mail me a...

Gallagher Bassett and VitalChek Most Critical Reviews

Lowest rated reviews
1

My husband got injured in Jan. in his full time job he only recieved 5 checks and all of them late. They never wanted...

1

I can't believe that the U.S government allows such a scam to exist let alone be the sole source for obtaining...

Gallagher Bassett and VitalChek Latest Reviews

Recent published reviews

I GOT A CALL THIS MORNING THAT BRIAN MUELLER IS BEING REMOVED FROM MY DADS CASE AND IM VERY UPSET ABOUT IT
BRIAN MUELLER...

Read all 769 reviews
1

I needed to order a copy of my grandfather's death certificate. Tennessee would only release it to his children (even...

Read all 1344 reviews

Gallagher Bassett and VitalChek Products and Services

Most reviewed product and services
  • Gallagher Bassett Workers Compensation Claim (153 reviews)
  • Gallagher Bassett Claim (149 reviews)
  • Gallagher Bassett Adjuster (60 reviews)
  • Vitalchek Birth Certificate (628 reviews)
  • Vitalchek Shipping Service (231 reviews)
  • Vitalchek Customer Care (110 reviews)