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Furniture Row

Furniture and Decor
Has verified representatives
  • 5 ISSUES RESOLVED
  • 130 COMPANY RESPONSES
  • 197 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
3.0
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Previous experience 3
  • Great salesman 2
  • Previous experience - years ago 2
  • Selection 1
  • Tv ad 1

Customers don't like

  • Poor service6
  • Being lied to repeatedly4
  • Poor customer service4
  • Lack of customer service3
  • Not standing behind product3
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Lazboy

Furniture and Decor
Has verified representatives
  • 7 ISSUES RESOLVED
  • 170 COMPANY RESPONSES
  • 702 TOTAL REVIEWS
  • $520K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
2.3
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Reliability
  • Chair 5
  • Recliner easy up down 4
  • Sales personnel 4
  • Store layout 3
  • That it once was a good brand 3

Customers don't like

  • Not good quality28
  • Bad customer service20
  • Lack of warranty service8
  • Poor extended warranty8
  • Resolution of the problem7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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