PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wesley Berry Flowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wesley Berry Flowers
FTD

Wesley Berry Flowers and FTD Overview

Total reviews
2594
669
Company responses
0
0
Issues resolved
8
7

Wesley Berry Flowers and FTD Consumer Ratings

Rank
57 out of 241 in Flowers / Florist category
35 out of 241 in Flowers / Florist category
Customer service
44 in category
36 in category
Exchange, Refund and Cancellation Policy
36 in category
25 in category
Website
50 in category
26 in category
Delivery Service
27 in category
25 in category

Wesley Berry Flowers and FTD Rating Details

Customer service
1.1 (547 reviews)
1.2 (189 reviews)
Reviewer's quote

...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

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...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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Exchange, Refund and Cancellation Policy
1.1 (518 reviews)
1.3 (158 reviews)
Reviewer's quote

...I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight..

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Website
1.6 (459 reviews)
2.1 (157 reviews)
Reviewer's quote

...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Delivery Service
1.4 (431 reviews)
1.5 (144 reviews)
Reviewer's quote

...In the meantime, I keep receiving emails from Flower Delivery Service reminding me that I still have a "credit" of now $51. 24. I only look ***..

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...I would like to talk with someone concern this order and my experience with your customer service department..

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Wesley Berry Flowers and FTD Pros and Cons

Pros
  • Initial location on web
  • Fast delivery
  • Offered coupons
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order
  • Customer service
  • Communication of issues
  • False order information

Wesley Berry Flowers and FTD Most Positive Reviews

Top rated reviews
5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

DO NOT USE THIS COMPANY!!!!!! I ordered flowers for 2 seperate occasions because it SEEMED like the "$50 rebate" on the...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Wesley Berry Flowers and FTD Most Critical Reviews

Lowest rated reviews
1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I ordered two different sets of flowers, one was delivered and the other that was 15 miles away was not due to no one...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Wesley Berry Flowers and FTD Latest Reviews

Recent published reviews
No votes

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

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2.9

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD...

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No votes

I also received a floral arrangement from my husband from Wesley Berry flowers. It was delivered to my office. When I...

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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Wesley Berry Flowers and FTD Products and Services

Most reviewed product and services
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)