PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Wesley Berry Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Wesley Berry Flowers

FTD and Wesley Berry Flowers Overview

Total reviews
668
2594
Company responses
0
0
Issues resolved
7
8

FTD and Wesley Berry Flowers Consumer Ratings

Rank
35 out of 238 in Flowers / Florist category
56 out of 238 in Flowers / Florist category
Customer service
33 in category
41 in category
Exchange, Refund and Cancellation Policy
25 in category
34 in category
Website
26 in category
48 in category
Delivery Service
23 in category
25 in category

FTD and Wesley Berry Flowers Rating Details

Customer service
1.2 (188 reviews)
1.1 (547 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...Customer service is a joke. If you attempt to call customer service they will give you a bull *** store credit that you'll never be able to or want to use again or they will hang up on you. If you ask to speak with a supervisor they will put you on hold and never pick up the phone again...

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.1 (518 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...I requested a refund from my credit card provider claiming I did not receive my goods and services and sent a copy of that complaint to the officers of the company . I received my full refund two days later. You just fight..

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Website
2.1 (156 reviews)
1.6 (459 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...Sent complaint via website. No response. Saw my bill, it was in American funds which is not listed on the website...

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Delivery Service
1.5 (143 reviews)
1.4 (431 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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...In the meantime, I keep receiving emails from Flower Delivery Service reminding me that I still have a "credit" of now $51. 24. I only look ***..

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FTD and Wesley Berry Flowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Initial location on web
  • Fast delivery
  • Offered coupons
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Awful customer service
  • Failure to deliver product
  • Bait and switch on order

FTD and Wesley Berry Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I ordered flowers for a funeral, and flowers were never delivered. I have emailed twice, no reply. I spoke with...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

DO NOT USE THIS COMPANY!!!!!! I ordered flowers for 2 seperate occasions because it SEEMED like the "$50 rebate" on the...

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FTD and Wesley Berry Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I ordered flowers on 8/26/2014 for same day delivery. The deals on line were great. I selected a floral arrangement...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

I ordered two different sets of flowers, one was delivered and the other that was 15 miles away was not due to no one...

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FTD and Wesley Berry Flowers Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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No votes

I signed up with them ordered the clover mini...received it broken. I called and they said mail it back they would send...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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No votes

I also received a floral arrangement from my husband from Wesley Berry flowers. It was delivered to my office. When I...

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FTD and Wesley Berry Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Wesley Berry Flowers Flowers (990 reviews)
  • Wesley Berry Flowers Delivery Service (390 reviews)
  • Wesley Berry Flowers Arrangement (363 reviews)