PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Trusty Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Trusty Flowers

FTD and Trusty Flowers Overview

Total reviews
669
19
Company responses
0
0
Issues resolved
7
0

FTD and Trusty Flowers Consumer Ratings

Rank
35 out of 241 in Flowers / Florist category
50 out of 241 in Flowers / Florist category
Exchange, Refund and Cancellation Policy
25 in category
20 in category
Website
26 in category
54 in category
Delivery Service
25 in category
15 in category
Discounts and Special Offers
27 in category
29 in category

FTD and Trusty Flowers Rating Details

Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.4 (9 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...Which When Asked To Return Them To Get A Refund They Denied One To Me..

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Website
2.1 (157 reviews)
1.4 (9 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...00 hydrangea with 3 blooms, their substitution for the beautiful deceptive photo of the "White Kalanchoe" on their website. Read their 100% guarantee which means nothing. I wrote them stated my disgust with the flowers and they answered rudely..

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Delivery Service
1.5 (144 reviews)
1.9 (9 reviews)
Reviewer's quote

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently...

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...Customer service chelsie took my phone number to call me back for status ..

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Discounts and Special Offers
1.5 (139 reviews)
1.5 (10 reviews)
Reviewer's quote

...It has not arrived and this was a special delivery for a front line nurse. I am beyond disappointed and disgusted by the way you do business. This was supposed to be a happy surprise for someone that deserved to be cheered up and you completely ruined it..

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My friends have received the most beautiful bouquets ever! We have been totally impressed.

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FTD and Trusty Flowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
No votes
Cons
  • Customer service
  • Communication of issues
  • False order information
  • No refunds allowed or replacements on company for there mistake
  • Misrepresentation
  • Deception

FTD and Trusty Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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4.9

My friends have received the most beautiful bouquets ever! We have been totally impressed.

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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No votes

FTD and Trusty Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Upon the news of my uncle's death I went on-line to send flowers. I'd been receiving e-mails from on-line florist since...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

I got a message at 3:00 today that my flowers wen't delivered yesterday. Totally messed up. Should have found out...

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FTD and Trusty Flowers Latest Reviews

Recent published reviews
2.9

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD...

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1

Not delivered!!! Took my money .. no flowers!!

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1

ORDER a plant for Moms Birthday. Paid $40 to have it overnighted by Jan 18th. It is now the 21st of January and she has...

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FTD and Trusty Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Trusty Flowers Delivery Service (8 reviews)
  • Trusty Flowers Bouquet (1 review)
  • Trusty Flowers Hold Me In Your Heart Bouquet (1 review)