PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Teleflora and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Teleflora
FTD

Teleflora and FTD Overview

Total reviews
431
668
Company responses
0
0
Issues resolved
5
7

Teleflora and FTD Consumer Ratings

Rank
37 out of 237 in Flowers / Florist category
35 out of 237 in Flowers / Florist category
Customer service
32 in category
33 in category
Exchange, Refund and Cancellation Policy
30 in category
25 in category
Delivery Service
20 in category
23 in category
Website
25 in category
26 in category

Teleflora and FTD Rating Details

Customer service
1.2 (203 reviews)
1.2 (188 reviews)
Reviewer's quote

I eventually located a number to call and spoke to a customer service representative. I explained the scenario, and she said that she would follow up with the florist responsible for the delivery and see about having them issue me a refund. I told her that I didnt pay that party, nor did I contract...

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...I would like to talk with someone concern this order and my experience with your customer service department..

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Exchange, Refund and Cancellation Policy
1.2 (185 reviews)
1.3 (158 reviews)
Reviewer's quote

...I reached out to the company and they gave me a $13 refund on an $80 arrangement..

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Delivery Service
1.6 (173 reviews)
1.5 (143 reviews)
Reviewer's quote

...99 and service fee of 22. 99 a total of $162. 98 and what i received was nothing like the picture I ordered from the website..

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...Worst customer service ever with FTD..

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Website
2.1 (166 reviews)
2.1 (156 reviews)
Reviewer's quote

...I've NEVER had this happen with them!! Just saying!!! I paid the "price" of the DELUXE flowers on their website today. ..

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Teleflora and FTD Pros and Cons

Pros
  • Pictured flowers
  • Flower picture i never received
  • Anticipation of beautiful arrangement
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Never got flowers
  • Delivered product
  • Customer service
  • Communication of issues
  • False order information

Teleflora and FTD Most Positive Reviews

Top rated reviews
5

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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3.9

What I ordered was the Deck of Halls Tree and what I received was something you can buy at Home Depot. Asked for 12/17/2...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Teleflora and FTD Most Critical Reviews

Lowest rated reviews
1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I ordered flowers for my girlfriend, instructed and payed extra to have them delivered before lunch time to her job. It...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Teleflora and FTD Latest Reviews

Recent published reviews
No votes

I. 've been trying to get ahold of you people since 10oclock this morning I want to know if my daughters flowers will...

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1.6

I paid good money to have received dead flowers and not the requested arrangement, will never use you again and will...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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Teleflora and FTD Products and Services

Most reviewed product and services
  • Teleflora Delivery Service (121 reviews)
  • Teleflora Flowers (72 reviews)
  • Teleflora Arrangement (66 reviews)
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)