PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Teleflora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
Teleflora
1.5
FTD
Teleflora

FTD and Teleflora Overview

Total reviews 711 477
Company responses 0 0
Issues resolved 9 6

FTD and Teleflora Consumer Ratings

Rank
39 out of 234 in Flowers / Florist category
41 out of 234 in Flowers / Florist category
Customer service
40 in category
38 in category
Website
24 in category
27 in category
Exchange, Refund and Cancellation Policy
24 in category
38 in category
Delivery Service
29 in category
25 in category

FTD and Teleflora Rating Details

Customer service
1.2
(213 reviews)
1.3
(228 reviews)
Reviewer's quote

...Took 4 phone calls to useless customer service to find out nothing. Finally offered a refund. OF COURSE YOU'RE GOING TO REFUND MY MONEY...

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...By 9pm the flowers hadn't been delivered, so I called customer service. I was told there wasn't a florist that could make the delivery that day, but the delivery would be made the next day, the 11th. I asked if she was sure it would be the 11th and not later, I was told definitely on the 11th...

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Website
2.1
(179 reviews)
2.1
(189 reviews)
Reviewer's quote

...FTD's website states that customer satisfaction is their top priority. I'm not satisfied..

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I placed an order for a festive Christmas flower arrangement, and the image displayed on your website was absolutely stunning. However, what I received was a far cry from the vibrant, fresh, and expertly crafted arrangement that was depicted online. The flowers were poorly made, broken, dried,...

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Exchange, Refund and Cancellation Policy
1.4
(176 reviews)
1.2
(206 reviews)
Reviewer's quote

Sent photos to sender ( my son) and told him to ask for refund. I do not want a replacement like I did for the first box of melted chocolates. And cheese...

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We called and complained and they gave me a 30% refund and a 30% discount on my next order as if I will ever use them again. I called again this morning and asked for a 100% refund and was told that they would file a complaint with the Florist and get my arrangement delivered as soon as possible....

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Delivery Service
1.5
(167 reviews)
1.6
(196 reviews)
Reviewer's quote

I ordered flowers for my daughter on a Thursday and paid for delivery on the immediate Sunday. FTD sends me am email saying the flowers were delivered but they never were delivered and their stupid customer service in India says Oh that sometimes happens when they are put on the truck. That is...

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For Valentine's Day, or any other holiday, choose a DESIGNER'S CHOICE arrangement with a FLEXIBLE DELIVERY date (any day that week), consider a minimum spend of $100 or above before service charges, and tell the agent you want to tip the driver (15-20%). The floral arrangement shouldn't be the sole...

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FTD and Teleflora Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Refund for screwed up delivery
  • Pictured flowers
  • Flower picture i never received
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Never got flowers
  • Delivered product

FTD and Teleflora Most Positive Reviews

Top rated reviews
5

I was very pleased to be helped by customer service person Imani. She suggested get well flowers that my mother would...

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5

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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5

I ordered flowers for. Mother in law. Got caught up in offers after order. Something did not register right, message...

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4.8

For Valentine's Day, or any other holiday, choose a DESIGNER'S CHOICE arrangement with a FLEXIBLE DELIVERY date (any day...

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FTD and Teleflora Most Critical Reviews

Lowest rated reviews
1

"Your sister's flowers are beautiful," said my mom when I called to wish her a happy Mother's Day, but she said it with...

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1

They cancelled my order that I paid for securely through PayPal, claiming it was suspicious. They give you a 1800...

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1

I received a Mother's Day bouquet today from my son in AZ. The Rose petals had brown edges and the fill flowers were a...

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1

16th December I arranged for a Christmas floral arrangement to be delivered on 24th December. 4am my time zone (Midday...

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FTD and Teleflora Latest Reviews

Recent published reviews
No votes

My Order # 519350****477, placed on February 13, 2024, was to be delivered to a business address today (February 14,...

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1

Order local!!
Jan 8th I ordered a floral arrangement and chocolate pretzels for deliver to my friend for her birthday the...

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No votes

Poor no customer service or concern Im vanished not helpful at all do not want to perceptate with this request goodbye

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No votes

What has happened to Teleflora? I have placed orders with them for years & been satisfied. Last 2 orders have left me...

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