PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Teleflora as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Teleflora

FTD and Teleflora Overview

Total reviews
668
432
Company responses
0
0
Issues resolved
7
5

FTD and Teleflora Consumer Ratings

Rank
35 out of 237 in Flowers / Florist category
37 out of 237 in Flowers / Florist category
Customer service
34 in category
32 in category
Exchange, Refund and Cancellation Policy
24 in category
30 in category
Website
27 in category
26 in category
Delivery Service
25 in category
22 in category

FTD and Teleflora Rating Details

Customer service
1.2 (188 reviews)
1.2 (203 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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I eventually located a number to call and spoke to a customer service representative. I explained the scenario, and she said that she would follow up with the florist responsible for the delivery and see about having them issue me a refund. I told her that I didnt pay that party, nor did I contract...

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.2 (186 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...And I never received the refund for the expedited delivery fee. Worst Customer Service EVER!..

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Website
2.1 (156 reviews)
2.1 (167 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...98 and what i received was nothing like the picture I ordered from the website..

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Delivery Service
1.5 (143 reviews)
1.6 (173 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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...Horrendous customer service..

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FTD and Teleflora Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Pictured flowers
  • Flower picture i never received
  • Anticipation of beautiful arrangement
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Never got flowers
  • Delivered product

FTD and Teleflora Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

It's correct that you let the company knew what you felt about their product. Be reminded that any company who sell...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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3.9

What I ordered was the Deck of Halls Tree and what I received was something you can buy at Home Depot. Asked for 12/17/2...

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FTD and Teleflora Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

I had flowers delivered to my mothers funeral. They sent something completely different than the picture i ordered...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

I ordered flowers for my girlfriend, instructed and payed extra to have them delivered before lunch time to her job. It...

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FTD and Teleflora Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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1.1

Ordered Zen Garden for father's day. Paid extra fee to arrive before 1pm. 1pm came and went. No delivery. 50 minute...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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No votes

I. 've been trying to get ahold of you people since 10oclock this morning I want to know if my daughters flowers will...

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FTD and Teleflora Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Teleflora Delivery Service (122 reviews)
  • Teleflora Flowers (73 reviews)
  • Teleflora Arrangement (66 reviews)