PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sendflowers
FTD

Sendflowers and FTD Overview

Total reviews 208 674
Company responses 0 0
Issues resolved 0 7

Sendflowers and FTD Consumer Ratings

Rank
49 out of 245 in Flowers / Florist category
34 out of 245 in Flowers / Florist category
Customer service
33 in category
No votes
Delivery Service
33 in category
No votes
Advertised vs Delivered
28 in category
No votes
Product or Service Quality
30 in category
No votes

Sendflowers and FTD Rating Details

Customer service
1.3 (118 reviews)
No votes
Reviewer's quote

When I contacted customer service they told me that the same local florist would have to replace the bouquet and pick up the previous bouquet. I wasn't very happy with this news since I didn't have much faith that they would be able to reproduce the original bouquet since they obviously didn't the...

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...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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Delivery Service
1.3 (116 reviews)
No votes
Reviewer's quote

...Paid extra for same day delivery they sent a email it was delivered. I was there all day never delivered. I requested a full refund they said they have to do a investigation it takes 24 hours...

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...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Advertised vs Delivered
1.1 (110 reviews)
No votes
Reviewer's quote

...they where supposed to be delivered on sunday . didnt get them till monday. they flowers didn't look like anything i ordered...

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I ordered flowers for Mother's Day and they were supposed to be delivered on the 9th or 10th of May. On 9 May, I receive an email that states the order can not be delivered on time and that I could have the order delivered on or before 13 May with a $10 discount if I wanted. I emailed FTD back and...

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Product or Service Quality
1.2 (107 reviews)
No votes
Reviewer's quote

Let them know how angry and embarrassed I was at the product, and they offered a 20% off voucher good on another order. Next offer was a partial refund, which was given and the promise of a re-delivery to make things right, which is what I wanted. Three weeks later, I inquired about the...

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...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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Sendflowers and FTD Pros and Cons

Pros
  • Refunded same day delivery fee
  • On time
  • Nice flower company
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Whole experience
  • There is nothing to like about this company
  • Horrible customer service
  • Customer service
  • Communication of issues
  • False order information

Sendflowers and FTD Most Positive Reviews

Top rated reviews
5

This is the first time I used this flowers company. At first, they delivered wrong flowers bouquet. It's wasn't the one...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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4.8

flowers were delivered Friday April 10,2020 delivery person did not ring door bell or knock to say the flowers were...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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Sendflowers and FTD Most Critical Reviews

Lowest rated reviews
1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Do not use these cheating lying *** bags. This site, "Send Flowers" said they would be able to deliver before 6 pm...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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Sendflowers and FTD Latest Reviews

Recent published reviews
1

I ordered a fruit basket for my sons 35 birthday. Paid extra for same day delivery they sent a email it was delivered....

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No votes

ShockedI ordered flowers for my mother. They never gave me an order number. Customer Support hung up on me twice. They...

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1.2

I ordered from Sendflowers.com what I thought would be a beautiful bouquet of deep pink tulips with white flowers that...

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1

Horrible. Dont ever buy from them. They cancelled my order but i never got a refund. I called them multiple times and...

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Sendflowers and FTD Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (70 reviews)
  • Sendflowers Flowers (30 reviews)
  • Sendflowers Bouquet (11 reviews)
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)