PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sendflowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sendflowers
Ftd

Sendflowers and Ftd Overview

Total reviews
155
623
Company responses
0
0
Issues resolved
0
7

Ftd was first mentioned on PissedConsumer on Jun 21, 2007 and since then this brand received 623 reviews. It is 468 reviews more than Sendflowers received since Aug 27, 2013.

Sendflowers and Ftd Consumer Ratings

Rank
45 out of 277 in Flowers / Florist category
42 out of 277 in Flowers / Florist category
Customer service
30 in category
33 in category
Advertised vs Delivered
24 in category
25 in category
Delivery Service
31 in category
24 in category

According to consumer ratings and reviews, Ftd ranks 3 points higher in the Flowers / Florist category than Sendflowers. People gave Sendflowers 1.2 stars for Customer service criterion in Flowers / Florist category and it is 57 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Advertised vs Delivered criterion, than we see that Ftd has a higher rating than Ftd. Regarding Delivery Service criterion, consumers gave Sendflowers 1.3 stars and it is 64% greater than other in category. Ftd however was rated 1.4 stars and it is 72% greater than other in category.

Sendflowers and Ftd Rating Details

Customer service
1.2 (86 reviews)
1.2 (164 reviews)
Reviewer's quote

...Just hung up with customer service and was told sorry, flowers you want arent available, we can send something different and give you a discount. Absolutely absurd and unacceptable. And to add, when I said to cancel order and give me refund, I was put on hold to see if they could do it...

Stan M

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Advertised vs Delivered
1.1 (85 reviews)
1.1 (116 reviews)
Reviewer's quote

I am absolutely livid! My cousin had a birthday yesterday and I had PAID FOR flowers to be delivered TO HER. I supplied her phone number but she was never called. They delivered them a day early according to the local florist and just left at her door in MIAMI!! She never got the flowers...

Frances V

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!! They were offering to send replacements, 3 days after Christmas. WTF...

Latoshia
Delivery Service
1.3 (84 reviews)
1.4 (120 reviews)
Reviewer's quote

Went with this company because they GUARANTEED SAME DAY DELIVERY. Got an email at 2pm stating would be delivered on Monday instead..

PissedConsumer1719591

Ordered a plant in a basket for delivery on a Monday; could not select next day delivery, so I 'settled' for two day delivery on Wednesday. Got an email at 7:08 pm Tuesday night that the delivery would not occur (no guarantee of when it would be delivered). The email stated that I did not answer...

Cindy S

Sendflowers and Ftd Pros and Cons

Pros
  • I did receive a full refund
  • Price
  • On time
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Whole experience
  • Did not deliver
  • Item never deliveried
  • Customer service
  • False order information
  • Communication of issues

Sendflowers and Ftd Most Positive Reviews

Top rated reviews
4

I ordered this bouquet for my gf and this is what she received. She said she loved them but it is not even just roses...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

Sendflowers and Ftd Most Critical Reviews

Lowest rated reviews
1

This company called me to reschedule delivery on the day of delivery attempting to negotiate discounts multiple times....

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

Sendflowers and Ftd Latest Reviews

Recent published reviews
1

Only reason they received 1 star is because givin 0 wasnt an option! Ordered flowers 6 days ago to be delivered for toda...

Read all 155 reviews
1

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!!...

Read all 623 reviews

Sendflowers and Ftd Products and Services

Most reviewed product and services
  • Sendflowers Delivery Service (55 reviews)
  • Sendflowers Flowers (31 reviews)
  • Sendflowers Same Day Delivery Service (7 reviews)
  • Ftd Delivery Service (171 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)