PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
FTD

ProFlowers and FTD Overview

Total reviews
1390
669
Company responses
12
0
Issues resolved
5
7

ProFlowers and FTD Consumer Ratings

Rank
31 out of 241 in Flowers / Florist category
35 out of 241 in Flowers / Florist category
Customer service
28 in category
35 in category
Website
24 in category
25 in category
Exchange, Refund and Cancellation Policy
23 in category
25 in category
Discounts and Special Offers
21 in category
26 in category

ProFlowers and FTD Rating Details

Customer service
1.3 (294 reviews)
1.2 (189 reviews)
Reviewer's quote

...I wanted to speak to a customer service agent this evening and tried calling pro-flowers, selecting the chat option and tried the email link and all were not available. Your website claims someone is available 24/7. This is not the case...

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...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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Website
2.1 (278 reviews)
2.1 (157 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Exchange, Refund and Cancellation Policy
1.4 (261 reviews)
1.3 (158 reviews)
Reviewer's quote

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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Discounts and Special Offers
1.6 (256 reviews)
1.5 (139 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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...It has not arrived and this was a special delivery for a front line nurse. I am beyond disappointed and disgusted by the way you do business. This was supposed to be a happy surprise for someone that deserved to be cheered up and you completely ruined it..

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ProFlowers and FTD Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • Communication of issues
  • False order information

ProFlowers and FTD Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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ProFlowers and FTD Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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ProFlowers and FTD Latest Reviews

Recent published reviews
1.3

Good morning, There was a delivery for both my mother and my grandmother on Tuesday 07/07/2020. I am highly upset...

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2.9

I receieved no confirmation of delivery for flowers I ordered to be delivered on Friday 7/10. When I called FTD...

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1

The delivery was scheduled for 7/6/20. It is now 9:54pm PST and the flowers have not been delivered nor have I received...

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No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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ProFlowers and FTD Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)