PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Ftd

ProFlowers and Ftd Overview

Total reviews
1329
622
Company responses
12
0
Issues resolved
5
7

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1329 reviews. It is 707 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with ProFlowers customer service.

ProFlowers and Ftd Consumer Ratings

Rank
28 out of 356 in Flowers / Florist category
41 out of 356 in Flowers / Florist category
Customer service
25 in category
32 in category
Website
23 in category
21 in category
Exchange, Refund and Cancellation Policy
20 in category
23 in category

According to consumer ratings and reviews, ProFlowers ranks 13 points higher in the Flowers / Florist category than Ftd. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 60 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 53 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ftd has a higher rating than ProFlowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.4 stars and it is 76% greater than other in category. Ftd however was rated 1.3 stars and it is 73% greater than other in category.

ProFlowers and Ftd Rating Details

Customer service
1.3 (263 reviews)
1.2 (163 reviews)
Reviewer's quote

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Website
2.1 (252 reviews)
2.2 (138 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628
Exchange, Refund and Cancellation Policy
1.4 (240 reviews)
1.3 (143 reviews)
Reviewer's quote

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva

ProFlowers and Ftd Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • False order information
  • Communication of issues

ProFlowers and Ftd Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

ProFlowers and Ftd Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

ProFlowers and Ftd Latest Reviews

Recent published reviews
1.3

These people they are in a hurry to take your money and they don't have the patience to try to tell you what happened...

Read all 1329 reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews

ProFlowers and Ftd Products and Services

Most reviewed product and services
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)
  • Ftd Delivery Service (170 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)