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Proflowers

Flowers / Florist
Has verified representatives
  • 5 ISSUES RESOLVED
  • 12 COMPANY RESPONSES
  • 1279 TOTAL REVIEWS
  • $240K CLAIMED LOSSES
  • $484 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Selection 14
  • Website 12
  • Initial prices 12
  • Dissapointed 6
  • Unacceptable 4

Customers don't like

  • Customer service24
  • Hidden costs11
  • Fraudulant representation8
  • Price6
  • Poor quality of flowers4
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Ftd

Flowers / Florist
  • 7 ISSUES RESOLVED
  • 606 TOTAL REVIEWS
  • $44.5K CLAIMED LOSSES
  • $153 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Turnaround Time
  • Pretty website 4
  • Nice colorful website 3
  • Maybe the pictures on the website 3
  • Pretty ads on website 2
  • Pictures were lovely 2

Customers don't like

  • Customer service29
  • False order information5
  • Communication of issues5
  • Failure to deliver as promised4
  • Failure to fulfill my order3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1408423

I have used both. Have had trouble with ProFlowers arriving fresh then with F TD.

FTD is very hard to contact via their website unless you can locate the window to send a message. Pro flowers has a very easy to use and dependable site for sending flowers. The FTD site seemed to have trouble with my credit card and the order got mixed up because I have to phone it in. There was so much background noise with the customer representatives and their accents were so heavy I could not understand them.

However FTD did receive my message and they rectified everything within a few hours. So, overall the problems I have had with pro flowers have been easy to solve.

They have replaced flowers a number of times for me. But FTD was very kind in there response