PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and Ftd as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
Ftd

ProFlowers and Ftd Overview

Total reviews
1334
623
Company responses
12
0
Issues resolved
5
7

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1334 reviews. It is 711 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with ProFlowers customer service.

ProFlowers and Ftd Consumer Ratings

Rank
29 out of 277 in Flowers / Florist category
42 out of 277 in Flowers / Florist category
Customer service
26 in category
33 in category
Website
24 in category
22 in category
Exchange, Refund and Cancellation Policy
21 in category
24 in category

According to consumer ratings and reviews, ProFlowers ranks 13 points higher in the Flowers / Florist category than Ftd. People gave ProFlowers 1.3 stars for Customer service criterion in Flowers / Florist category and it is 61 points higher than the worst rated brand in this category. At the same time, Ftd was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ftd has a higher rating than ProFlowers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave ProFlowers 1.3 stars and it is 76% greater than other in category. Ftd however was rated 1.3 stars and it is 72% greater than other in category.

ProFlowers and Ftd Rating Details

Customer service
1.3 (265 reviews)
1.2 (164 reviews)
Reviewer's quote

...Very dissatisfied with proflowers customer service as well..

Kiley

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R
Website
2.1 (255 reviews)
2.2 (138 reviews)
Reviewer's quote

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628
Exchange, Refund and Cancellation Policy
1.3 (243 reviews)
1.3 (143 reviews)
Reviewer's quote

...I got refund (I hope) , and will NEVER use them ever again. Stay away from this sorry company!..

PissedConsumer1730728

...And, due to their policy, I CANNOT cancel; it's not an option with their process. So, you read everywhere on their site about 'guarantee' delivery, fresh flowers, but they don't tell you that is not true. They do not consider this a 'refundable' opportunity...

Cindy S

ProFlowers and Ftd Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • False order information
  • Communication of issues

ProFlowers and Ftd Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

ProFlowers and Ftd Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

ProFlowers and Ftd Latest Reviews

Recent published reviews
2.4

they never honored their priceSad
cant understand person tried 3 calls

Read all 1334 reviews
1

Ordered 17 Christmas centerpieces, 7 were not delivered. On customer services calls 6 for a total of over 5 hours!!!!...

Read all 623 reviews

ProFlowers and Ftd Products and Services

Most reviewed product and services
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (210 reviews)
  • Proflowers Arrangement (155 reviews)
  • Ftd Delivery Service (171 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)