PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ProFlowers and FTD as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ProFlowers
FTD

ProFlowers and FTD Overview

Total reviews 1389 674
Company responses 12 0
Issues resolved 5 7

ProFlowers and FTD Consumer Ratings

Rank
30 out of 245 in Flowers / Florist category
34 out of 245 in Flowers / Florist category
Customer service
30 in category
37 in category
Website
27 in category
25 in category
Exchange, Refund and Cancellation Policy
25 in category
23 in category
Discounts and Special Offers
19 in category
29 in category

ProFlowers and FTD Rating Details

Customer service
1.3 (295 reviews)
1.2 (193 reviews)
Reviewer's quote

...There is no excuse for the poor customer service and how this was handled. The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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...I called customer service and they told me that they would refund the Saturday delivery charge only $12. Monday was not this person's birthday. I needed a full refund...

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Website
2.1 (279 reviews)
2.1 (161 reviews)
Reviewer's quote

...14 on your online website on May 1st 2020 to arrive to my mom on Saturday, May 9th 2020. She never received the flowers. I have no clue what my order number is (not even sure I ever got one)...

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...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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Exchange, Refund and Cancellation Policy
1.4 (263 reviews)
1.4 (162 reviews)
Reviewer's quote

...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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...They cancelled my order but i never got a refund. I called them multiple times and they told me it has been issued but it obviously had not been. I even sent them my credit card statement showing the charge but not the refund...

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Discounts and Special Offers
1.6 (256 reviews)
1.5 (145 reviews)
Reviewer's quote

...They have the nerve to charge a $40 "special" delivery fee for this date and can't even deliver. On hold with off-shore (I'm sorry sir but we cannot disclose our location) for over an hour and all they come up with is sorry, we will refund your money. Pathetic..

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...It has not arrived and this was a special delivery for a front line nurse. I am beyond disappointed and disgusted by the way you do business. This was supposed to be a happy surprise for someone that deserved to be cheered up and you completely ruined it..

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ProFlowers and FTD Pros and Cons

Pros
  • Selection
  • Website
  • Initial prices
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
Cons
  • Customer service
  • Hidden costs
  • Fraudulant representation
  • Customer service
  • Communication of issues
  • False order information

ProFlowers and FTD Most Positive Reviews

Top rated reviews
5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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ProFlowers and FTD Most Critical Reviews

Lowest rated reviews
1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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ProFlowers and FTD Latest Reviews

Recent published reviews
No votes

I placed an order on Friday, November 13 for flowers. I wanted the flowers delivered on Saturday, November 14th. I...

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No votes

ShockedI ordered flowers for my mother. They never gave me an order number. Customer Support hung up on me twice. They...

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1

We ordered a plant for a friend Thursday evening 08/13/20 in Puerto Rico from Pro Flowers.com. We received an e-mail...

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1

Horrible. Dont ever buy from them. They cancelled my order but i never got a refund. I called them multiple times and...

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ProFlowers and FTD Products and Services

Most reviewed product and services
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (160 reviews)
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)