PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
FTD
1.5
FTD
ProFlowers

FTD and ProFlowers Overview

Total reviews 680 1393
Company responses 0 12
Issues resolved 7 5

FTD and ProFlowers Consumer Ratings

Rank
35 out of 229 in Flowers / Florist category
30 out of 229 in Flowers / Florist category
Customer service
38 in category
32 in category
Website
24 in category
26 in category
Exchange, Refund and Cancellation Policy
23 in category
25 in category
Delivery Service
23 in category
19 in category

FTD and ProFlowers Rating Details

Customer service
1.2 (196 reviews)
1.3 (297 reviews)
Reviewer's quote

...Of course, I called FTD Customer Service and was furious. Rep told me he would refund my money, and I was free to reorder whatever I wanted. But told me nothing would be delivered that day...

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AGAIN $82 BLASTED DOLLARS!!!! When I immediately called customer service 18JAN21 the Asian woman reached out to the florist, Murrays: 717-880-****. My friend then told me that Murrays called her asking if she was ok with her flowers? **WHY??!!** I AM THE ONE THAT ORDERED AND PAID FOR THE DELIVERY....

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Website
2.2 (164 reviews)
2.1 (281 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...The website has a guarantee of flowers and flowers are good for seven day. I think this needs to be removed from the website because there is no guarantee that the flowers will be delivered..

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Exchange, Refund and Cancellation Policy
1.4 (163 reviews)
1.4 (265 reviews)
Reviewer's quote

...This is really really idiotic and whoever in management decided this is a good policy is an idiot..

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...I would appreciate a refund on BOTH purchases. For the prices I paid for both orders I expected a much better quality of flowers. Please get back to me on how I may receive a refund on both orders...

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Delivery Service
1.5 (150 reviews)
1.6 (255 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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FTD and ProFlowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Hidden costs
  • Fraudulant representation

FTD and ProFlowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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FTD and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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FTD and ProFlowers Latest Reviews

Recent published reviews
2

I ordered an item to be delivered on 1/19/21 and that morning received an email saying that my item was not available. O...

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1

Order # 819 *** *** **, again 819 *** *****:
I ordered Best Day Bouquet AT $82.00 on Sunday 17JAN21 for a friend for her...

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1.3

Ordered 10 days in advanced, bought the highest cost arrangement. Delivered wilted after 4pm on a 90* California day....

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2.2

check previous submission for provided submission.

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FTD and ProFlowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (128 reviews)
  • Ftd Arrangement (105 reviews)
  • Proflowers Flowers (417 reviews)
  • Proflowers Delivery Service (239 reviews)
  • Proflowers Arrangement (160 reviews)