PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ftd and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ftd
ProFlowers

Ftd and ProFlowers Overview

Total reviews
622
1328
Company responses
0
12
Issues resolved
7
5

ProFlowers was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 1328 reviews. It is 706 reviews more than Ftd received since Jun 21, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Ftd customer support team than with ProFlowers customer service.

Ftd and ProFlowers Consumer Ratings

Rank
41 out of 356 in Flowers / Florist category
28 out of 356 in Flowers / Florist category
Customer service
32 in category
25 in category
Exchange, Refund and Cancellation Policy
23 in category
20 in category
Website
21 in category
23 in category

According to consumer ratings and reviews, ProFlowers ranks 13 points higher in the Flowers / Florist category than Ftd. People gave Ftd 1.2 stars for Customer service criterion in Flowers / Florist category and it is 53 points higher than the worst rated brand in this category. At the same time, ProFlowers was rated 1.3 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that ProFlowers has a higher rating than Ftd. Regarding Website criterion, consumers gave Ftd 2.2 stars and it is 75% greater than other in category. ProFlowers however was rated 2.1 stars and it is 73% greater than other in category.

Ftd and ProFlowers Rating Details

Customer service
1.2 (163 reviews)
1.3 (263 reviews)
Reviewer's quote

...Customer Service is a joke. STAY AWAY FROM FTD!!! This happened to multiple people I know. Don’t risk losing your money..

Mary R

...My son spent a entire afternoon on the phone with their customer service. Person was unable to speak English. Do not use this company!..

Luigi
Exchange, Refund and Cancellation Policy
1.3 (143 reviews)
1.4 (240 reviews)
Reviewer's quote

...I called customer service back stating that I wanted to talk to a supervisor and get a full refund. They said that they would have to pass along this message and someone would call me. I never received a call...

Shelva

WOW what a mistake i called 4 times and tried to talk to 4 different people, but could not understand anyone except for the last one a little, and she had no clue what was their company policy. I used to use pro flowers a lot, but never again . They have gone to *** so sad !..

james s
Website
2.2 (138 reviews)
2.1 (251 reviews)
Reviewer's quote

Follow up showed that a local florist website would have charged $6-$8 for delivery. When we sent a message to customer service they actually had the nerve to tell me they would give me $10 off the purchasing of an FTD Gold Membership to reduce future shipping cost. I will never have a future...

PissedConsumer1221628

...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

Vin E

Ftd and ProFlowers Pros and Cons

Pros
  • Pretty website
  • Nice colorful website
  • Maybe the pictures on the website
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • False order information
  • Communication of issues
  • Customer service
  • Hidden costs
  • Fraudulant representation

Ftd and ProFlowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

Ftd and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

Ftd and ProFlowers Latest Reviews

Recent published reviews
1

I called to confirm delivery on +$100 order. Was reconnected to multiple people, some of whom i could barely...

Read all 622 reviews

screwed up birthday delivery with three weeks notices

Read all 1328 reviews

Ftd and ProFlowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (170 reviews)
  • Ftd Flowers (126 reviews)
  • Ftd Arrangement (103 reviews)
  • Proflowers Flowers (415 reviews)
  • Proflowers Delivery Service (209 reviews)
  • Proflowers Arrangement (155 reviews)