PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and ProFlowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
ProFlowers

FTD and ProFlowers Overview

Total reviews
668
1383
Company responses
0
12
Issues resolved
7
5

FTD and ProFlowers Consumer Ratings

Rank
35 out of 238 in Flowers / Florist category
31 out of 238 in Flowers / Florist category
Customer service
33 in category
28 in category
Exchange, Refund and Cancellation Policy
25 in category
22 in category
Website
26 in category
24 in category
Delivery Service
23 in category
19 in category

FTD and ProFlowers Rating Details

Customer service
1.2 (188 reviews)
1.3 (289 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...I requested a full refund! The customer service is horrific..

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.3 (257 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...I used my visa debit card and expect a full refund for the product that was not paid for but never received! My cell is 865-661-0073..

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Website
2.1 (156 reviews)
2.1 (274 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...All over website it says get flowers on Valentines day. Did checkout and got to see all the fees that are not advertised more than doubling the advertised price. Part of fee is "Guaranteed Delivery on Valentines Day...

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Delivery Service
1.5 (143 reviews)
1.6 (248 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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...Delivery service is fedx and once it leaves their hands they have no control over order. Deliveries are late, after normal business hours. Web site offers expidited delivery but its not bold enough to notice...

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FTD and ProFlowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Selection
  • Website
  • Initial prices
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • Hidden costs
  • Fraudulant representation

FTD and ProFlowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

I have used ProFlowers for years and was always very satisfied with the service. But now that FTD has taken over, they...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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4.4

On or about May 21 I ordered flowers to be delivered to Barb Smetana Spier. I never got a confirmation of order, confirm...

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FTD and ProFlowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

This company is a total scam! I bought an on-line coupon that should have saved me $15, instead I find that not only is...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

We found our flowers delivered on our door step in Michigan on Thursday Dec 11th at approximately 8 am when we got up in...

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FTD and ProFlowers Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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2.6

After 30 years of using ProFlowers, theory really dropped the ball for Mothers Day. They issued full credit, but I feel...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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No votes

I had an arrangement sent to me for Mothers Day and the flowers were in bad shape. The Peruvian Lilies generally last...

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FTD and ProFlowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Proflowers Flowers (416 reviews)
  • Proflowers Delivery Service (238 reviews)
  • Proflowers Arrangement (159 reviews)