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Ftd
ProFlowers

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ftd

Ftd

1.4
  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 622 TOTAL REVIEWS
Rank
40 out of 356
in Flowers / Florist category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    3
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:01
  • ISSUES RESOLVED
    0%
Top Products and Services
1.4
170 reviews
1.2
126 reviews
1.5
103 reviews
ProFlowers

ProFlowers

1.6
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1325 TOTAL REVIEWS
Rank
28 out of 356
in Flowers / Florist category
Rating Details
Customer service
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    93
  • SUCCESSFUL
    80%
  • AVG CALL DURATION
    04:23
  • ISSUES RESOLVED
    30%
Top Products and Services
1.4
417 reviews
1.6
208 reviews
1.5
155 reviews

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Anonymous
#1408423

I have used both. Have had trouble with ProFlowers arriving fresh then with F TD.

FTD is very hard to contact via their website unless you can locate the window to send a message. Pro flowers has a very easy to use and dependable site for sending flowers. The FTD site seemed to have trouble with my credit card and the order got mixed up because I have to phone it in. There was so much background noise with the customer representatives and their accents were so heavy I could not understand them.

However FTD did receive my message and they rectified everything within a few hours. So, overall the problems I have had with pro flowers have been easy to solve.

They have replaced flowers a number of times for me. But FTD was very kind in there response

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