PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Prestige Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Prestige Flowers

FTD and Prestige Flowers Overview

Total reviews 668 1048
Company responses 0 0
Issues resolved 7 5

FTD and Prestige Flowers Consumer Ratings

Rank
35 out of 242 in Flowers / Florist category
38 out of 242 in Flowers / Florist category
Customer service
No votes
35 in category
Website
No votes
22 in category
Exchange, Refund and Cancellation Policy
No votes
38 in category
Delivery Service
No votes
15 in category

FTD and Prestige Flowers Rating Details

Customer service
No votes
1.2 (486 reviews)
Reviewer's quote

...When I called FTD customer service Sunday 7/12 the line dropped the call as soon as it connected. The home site wouldn't accept my email address to log in even though I have spent quite a bit recently. Whatup?..

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...I phoned today gentleman on the phone was very helpful Flowers will be delivered but a day later customer service was very good..

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Website
No votes
2.1 (423 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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I ordered flowers with yourselves to be delivered to my niece the order was placed Thursday and still to date they have not been delivered they should have arrived latest Saturday. See track and trace schedule from Royal Mail website:Updated on: Monday 22 June 07:43am Due to be delivered today by...

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Exchange, Refund and Cancellation Policy
No votes
1.1 (451 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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The customer services said the florist said they were adequate and would not refund so I Argued this and sent daily images of the dead flowers and finally they refunded for the flowers but not the mini cake that isnt as described. I also ordered a balloon which was also mini on a stick- just not...

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Delivery Service
No votes
1.8 (425 reviews)
Reviewer's quote

...This service was completely misleading and the size and dimensions promised was not fulfilled..

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Now on the date I paid for and booked i received a email from the 3rd party delivery service they use and it said it got miss routed and would be rerouted now I was concerned and contacted prestige flowers, they apologised and blamed the third party and could nor be bothered to contact the 3rd...

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FTD and Prestige Flowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Very little
  • Website
  • Web site easy to use
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • General attitude
  • Reply on delaying delivery

FTD and Prestige Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

Ordered flowers for a friend to be delivered yesterday total bill £30.50 the flowers didn't arrive and no card was left...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

My son who works in France ordered flowers for me unaware that I would be in Barcelona for a week starting on Mothers Da...

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FTD and Prestige Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Flowers are delivered by Royal Mail. How many florists do you know that use Royal Mail? These are perishable goods. I or...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

Ordered for delivery on Saturday - flowers did not arrive until Tuesday - they were for my mothers birthday which was on...

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FTD and Prestige Flowers Latest Reviews

Recent published reviews
1.9

The bouquet of flowers ordered where not that depicted in my original order. Additionally the flowers where in poor...

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No votes

My son who lives in the USA ordered flowers for his mum (my wife)as a birthday gift from them and the grand...

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1.9

I wanted to let you know that I am very disappointed with the order that I placed on 9/11/2020 (order# 61865968055) Firs...

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No votes

It is all good now sorted got money back

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FTD and Prestige Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (182 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Prestige Flowers Flowers (324 reviews)
  • Prestige Flowers Delivery Service (225 reviews)
  • Prestige Flowers Bouquet (153 reviews)