PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FTD and Prestige Flowers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FTD
Prestige Flowers

FTD and Prestige Flowers Overview

Total reviews
668
1004
Company responses
0
0
Issues resolved
7
5

FTD and Prestige Flowers Consumer Ratings

Rank
35 out of 238 in Flowers / Florist category
39 out of 238 in Flowers / Florist category
Customer service
33 in category
34 in category
Exchange, Refund and Cancellation Policy
25 in category
39 in category
Website
26 in category
23 in category
Delivery Service
23 in category
15 in category

FTD and Prestige Flowers Rating Details

Customer service
1.2 (188 reviews)
1.2 (476 reviews)
Reviewer's quote

...I would like to talk with someone concern this order and my experience with your customer service department..

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...No customer service skills when communicating with company. Stick to M&S and Next in future..

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Exchange, Refund and Cancellation Policy
1.3 (158 reviews)
1.1 (437 reviews)
Reviewer's quote

The supervisor was put on the line and although his English was better he had difficulty negotiating with me as to what my choice was, I stated to just refund my money as the order stated it was canceled. He did not seem to be able to solve my situation as stated in the email I received. I will NOT...

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...Over a week later and multiple email later (8+) I've still no further forward on getting a refund. They have stopped responding to emails around 5 or 6 days ago. Avoid!..

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Website
2.1 (156 reviews)
2.1 (409 reviews)
Reviewer's quote

...I have emailed 4x's with no response, have messaged them through their website and called twice, was on hold for over 30min both times. Customer service is nonexistent..

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...i tried calling them again but there lines were closed@2 even though saying on website open till 6pm . lost my money and the flowers...

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Delivery Service
1.5 (143 reviews)
1.8 (408 reviews)
Reviewer's quote

...Worst customer service ever with FTD..

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Now on the date I paid for and booked i received a email from the 3rd party delivery service they use and it said it got miss routed and would be rerouted now I was concerned and contacted prestige flowers, they apologised and blamed the third party and could nor be bothered to contact the 3rd...

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FTD and Prestige Flowers Pros and Cons

Pros
  • Pretty website
  • Pictures were lovely
  • Nice colorful website
  • Very little
  • Website
  • Web site easy to use
Cons
  • Customer service
  • Communication of issues
  • False order information
  • Customer service
  • General attitude
  • Reply on delaying delivery

FTD and Prestige Flowers Most Positive Reviews

Top rated reviews
5

My red & white roses are lovely
No complaint, just want to say
Dozen was shy one rose
Want u to know that's all

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5

Ordered flowers for a friend to be delivered yesterday total bill £30.50 the flowers didn't arrive and no card was left...

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5

THE ROSES WERE BOTTLENECKING BUT THEY REFUNDED ME IN FULL IN 5 BUSINESS DAYS SO IM SATISFIED ALTHOUGH THERE PRODUCT DID...

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5

My son who works in France ordered flowers for me unaware that I would be in Barcelona for a week starting on Mothers Da...

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FTD and Prestige Flowers Most Critical Reviews

Lowest rated reviews
1

Wow, where to begin.... I submitted a written complain via email on September 30th and have not received a reply and it...

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1

Flowers are delivered by Royal Mail. How many florists do you know that use Royal Mail? These are perishable goods. I or...

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1

I tried to order 3 bunches of flowers to be sent to the same address and same person. FTD changed me 3 separate fees...

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1

Ordered for delivery on Saturday - flowers did not arrive until Tuesday - they were for my mothers birthday which was on...

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FTD and Prestige Flowers Latest Reviews

Recent published reviews
No votes

My daughter's Mother's Day flowers were delivered to the wrong address. Those people were out of town for several days....

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No votes

I havent been able to ring prestige flowers, they have emailed me back a couple of times. When the chocolates are...

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No votes

Not a word. Sent a letter to customer service. Will see if they respond to that.

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1.6

I ordered flowers for my cousin as her mum had just passed, the flowers were left outside the commune close door. They...

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FTD and Prestige Flowers Products and Services

Most reviewed product and services
  • Ftd Delivery Service (183 reviews)
  • Ftd Flowers (127 reviews)
  • Ftd Arrangement (104 reviews)
  • Prestige Flowers Flowers (322 reviews)
  • Prestige Flowers Delivery Service (225 reviews)
  • Prestige Flowers Bouquet (150 reviews)