Frontpoint Security vs Vivint

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Frontpoint Security

Home Security
Has verified representatives
  • 4 ISSUES RESOLVED
  • 55 COMPANY RESPONSES
  • 68 TOTAL REVIEWS
  • $73K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
3.9
Customer service
Billing Practices
Website
Reliability
Diversity of Products or Services
  • Cellular connection 2
  • Easy set up 1
  • easy to set up 1
  • Easy to set up 1

Customers don't like

  • Bait-and-switch tactics4
  • Customer service4
  • Contract3
  • Misrepresentation2
  • Website is hard to find stuff not intuitive1

Products by Frontpoint Security

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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 451 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.2
Customer service
Billing Practices
Website
Reliability
Diversity of Products or Services
  • Price 5
  • Service 4
  • Speed when it worked 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service17
  • Cancellation policy10
  • Cancellation policies9
  • Being lied to8
  • Lack of resoution8

Products by Vivint

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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