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Frontpoint Security

Home Security
Has verified representatives
  • 5 ISSUES RESOLVED
  • 61 COMPANY RESPONSES
  • 79 TOTAL REVIEWS
  • $76.9K CLAIMED LOSSES
  • $3.1K AVERAGE LOSS
4.1
Customer service
Billing Practices
Website
Reliability
Diversity of Products or Services
  • easy to set up 2
  • Followup by selective employees 2
  • Easy set up 2
  • Cellular connection 2
  • Easy to set up 1

Customers don't like

  • Contract3
  • Overall experience and understanding1
  • Misrepresentation1
  • Cheap door sensors1
  • Bait-and-switch tactics1
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Vivint

Home Security
  • 3 ISSUES RESOLVED
  • 527 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.7K AVERAGE LOSS
2.1
Customer service
Billing Practices
Website
Reliability
Diversity of Products or Services
  • Price 5
  • Speed when it worked 4
  • Service 4
  • Equiptment at first 3
  • Service was okay until you have to contact them 2

Customers don't like

  • Customer service10
  • Cancellation policies5
  • Service4
  • Scripted answers from service reps4
  • Lack of resoution4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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