PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

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1.7
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Frontier Communications
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Frontier Communications Overview

Total reviews
3071
Company responses
933
Issues resolved
19

Frontier Communications Consumer Ratings

Rank
224 out of 1945 in Telecommunications category
Customer service
259 in category
Product or Service Quality
265 in category
Billing Practices
249 in category

Frontier Communications Rating Details

Customer service
1.2 (1716 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou
Product or Service Quality
1.3 (1473 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E
Billing Practices
1.2 (1391 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

Frontier Communications Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Very bad customer service
  • Poor service

Frontier Communications Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Frontier Communications Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Frontier Communications Latest Reviews

Recent published reviews
1.2

I called for Triple play service in July 2019. Ben quoted a monthly price that was suppose to be $100.97 before taxes....

Read all 3071 reviews

Frontier Communications Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)