PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
Frontier Communications

Xfinity and Frontier Communications Overview

Total reviews 12017 3469
Company responses 0 1203
Issues resolved 93 24

Xfinity and Frontier Communications Consumer Ratings

Rank
334 out of 2029 in Telecommunications category
662 out of 2029 in Telecommunications category
Customer service
272 in category
540 in category
Reliability
258 in category
526 in category
Product or Service Quality
217 in category
545 in category
Price Affordability
433 in category
583 in category

Xfinity and Frontier Communications Rating Details

Customer service
1.7
(4835 reviews)
1.2
(1945 reviews)
Reviewer's quote

...But the customer service is atrocious. The automated system does everything possible to keep you away from live human beings. This is the worst internet company there is, bar none...

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...Worse, calling them revealed that the customer service office had closed at 5 p. m. ET...

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Reliability
1.9
(4194 reviews)
1.2
(1569 reviews)
Reviewer's quote

Service- reliability- lose connection in the middle of my work calls- we pay for fast service yet never consists get it..

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I called to complain about the reliability issue and stated that it really rubbed salt in the wound by charging $2. 99/ month to get a paper bill. The CSR feigned great stupidity, going so far as to say" why do you want to send a letter? How does that work" He wouldn't even provide the state where...

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Product or Service Quality
2
(4148 reviews)
1.3
(1683 reviews)
Reviewer's quote

...Your customer service is way below standards. Bill Baker..

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You just Lakewood asking the same question over and over and will not take the answer that I give I have never been so disappointed with a service from anyone..

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Price Affordability
1.9
(4112 reviews)
1.5
(1559 reviews)
Reviewer's quote

...AND THE PRICE KEEPS GOING UP!..

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...Are service standards required and directed to be a part of the price before taxes charge. And are not be presented as a tack on fee. When presenting service charges on a consumer's bill...

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Xfinity and Frontier Communications Pros and Cons

Pros
  • No pros
  • Frustrated
  • Internet
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Poor customer service
  • Horrible customer service
  • Customer service
  • Very bad customer service
  • Poor service

Xfinity and Frontier Communications Most Positive Reviews

Top rated reviews
5

Billing account. Price went up without me being notice

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5

Couch and went on to see the moon of india customer care no one one jehdi ohdi ehdi ohdi ehdi ohdi ehdi ohdi id Customer...

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5

I couldn't get a discount, but the issue will be resolved when I can talk to the account holder. The customer Service...

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5

I am being charged for YouTube tv.
I have cancelled my subscription for YouTube on December 9 2023.
Why am I charged for D...

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Xfinity and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I tried to make a change of service request on behalf of my mother in law and just like 10 years ago when I dropped...

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1

After several lengthy outages, due to external issues, I am again without internet service. Called on Monday, 1st...

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1

TOO EXPENSIVE AND VERY DIFFICULT TO GET HOLD OF A LIVE AGENT....

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1

Bought all you can fly pass two times and the den pass an its a fraud cant book anything on both 499 ร— 2 for the alll...

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Xfinity and Frontier Communications Latest Reviews

Recent published reviews
3

n/aI want to buy the Colo Rockies baseball games for 2024 season. I spoke with an agent (from P.I.) and she assured me...

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No votes

I am on ACP, I dont owe bill as posted. You have internal issues to correct. FYI your internet service has been out for...

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1

Not only does Xfinity have to worst quality internet, but there are monthly outages and unreliable service. But the...

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2

Comcast laid line through community. I understand that the tower that the lines are connected to are owned by Frontier....

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