PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity

Xfinity

1.7
Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Xfinity
Frontier Communications

Xfinity and Frontier Communications Overview

Total reviews
1720
3205
Company responses
0
1074
Issues resolved
6
20

Xfinity and Frontier Communications Consumer Ratings

Rank
235 out of 1429 in Telecommunications category
238 out of 1429 in Telecommunications category
Customer service
182 in category
283 in category
Product or Service Quality
149 in category
287 in category
Website
181 in category
328 in category
Price Affordability
279 in category
339 in category

Xfinity and Frontier Communications Rating Details

Customer service
1.4 (687 reviews)
1.2 (1802 reviews)
Reviewer's quote

...Called customer service but the answer machine was the only assistant that I got which didnt help at all. Hope someone can help..

Read full review

...available for two more days!!!!! Plus customer service rep had extremely thick foreign accent and sounded like she was under water..

Read full review
Product or Service Quality
1.8 (610 reviews)
1.3 (1550 reviews)
Reviewer's quote

...i called to move my service i wss told they did not service that location. I moved and the account was disconnected. Then the coronavirus hit...

Read full review

My internet lights keeps going red, with no service. Got a new modem did not help. Tech are very helpful, but can fix the problem...

Read full review
Website
2 (585 reviews)
1.5 (1444 reviews)
Reviewer's quote

First ordering via phone is very difficult because your website does not easily direct customers to a phone number. Secondly, when I did find the number I was talking to a robot which was very frustrating especially for people over 50 and there are many of us. The robot could not get me to one of...

Read full review

...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

Read full review
Price Affordability
1.7 (574 reviews)
1.4 (1444 reviews)
Reviewer's quote

This is the most dishonest Provider in the industry! I agreed to a price for my mobile service and they billed that price. Then they increased my bill after that. They then say I had 14 days to return the phone, but they are on a 30 day billing cycle, but it took them 30 days to start billing me...

Read full review

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

Read full review

Xfinity and Frontier Communications Pros and Cons

Pros
  • Internet speed
  • Frustrated
  • Customer service is a joke so is managment
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Price
  • Poor customer resolution
  • Customer service
  • Very bad customer service
  • Poor service

Xfinity and Frontier Communications Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Read full review
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Read full review
5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

Read full review
5

I need my internet restored and it didn't come on yet

Read full review

Xfinity and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Read full review
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Read full review
1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

Read full review
1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

Read full review

Xfinity and Frontier Communications Latest Reviews

Recent published reviews
No votes

Nothing changed after your reset

Read full review
No votes

I have been having trouble with slow internet, we are talking about 0.25 mbps...then it would go to about 0.85 mbps. I...

Read full review
1.8

I received a charge when I canceled my service

Read full review
1

My internet lights keeps going red, with no service. Got a new modem did not help. Tech are very helpful, but can fix...

Read full review

Xfinity and Frontier Communications Products and Services

Most reviewed product and services
  • Xfinity Internet Service (217 reviews)
  • Xfinity Customer Care (144 reviews)
  • Xfinity Bundle (73 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (501 reviews)
  • Frontier Communications Bundle (296 reviews)