PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity

Xfinity

1.6
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Xfinity
Frontier Communications

Xfinity and Frontier Communications Overview

Total reviews
849
3091
Company responses
0
950
Issues resolved
5
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3091 reviews. It is 2242 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Xfinity customer support team and Frontier Communications customer service.

Xfinity and Frontier Communications Consumer Ratings

Rank
267 out of 1909 in Telecommunications category
226 out of 1909 in Telecommunications category
Customer service
219 in category
262 in category
Product or Service Quality
163 in category
266 in category
Website
175 in category
309 in category

According to consumer ratings and reviews, Frontier Communications ranks 41 points higher in the Telecommunications category than Xfinity. People gave Xfinity 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Xfinity has a higher rating than Frontier Communications. Regarding Website criterion, consumers gave Xfinity 2 stars and it is 69% greater than other in category. Frontier Communications however was rated 1.5 stars and it is 54% worse than other in category.

Xfinity and Frontier Communications Rating Details

Customer service
1.3 (397 reviews)
1.2 (1725 reviews)
Reviewer's quote

When customer service more than three times, as other previous calls the same claims were too the claim by the employee for xfinity. Several employees from several calls assured a frantic person with a chronic illness that only $9 and change is the AUTO DEBITED amount that will be taken from his...

Marty I

...Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did was replace the modem and it was fine for about a week...

Thomas C
Product or Service Quality
1.7 (336 reviews)
1.3 (1483 reviews)
Reviewer's quote

Over charge for service. Customers service is horrible. Keep transferring to different departments...

Jannie

...did not want service from a company that has treated me so poorly. The person laughed at me and said I was funny. I decided to cancel this entire install Cancellation number 042172492 Now I have to take more time out of my day to box up your equipment and take it to UPS...

Monica Y
Website
2 (334 reviews)
1.5 (1382 reviews)
Reviewer's quote

I tried to watch a TV show I missed last week using the Xfinity website. Surprise #1: My bill went up another $7. Surprise #2: Unless I have their garbage internet, I cannot watch certain things thru the Xfinity website..

PissedConsumer1759400

...I was told repeatedly that I should be using their website when I did and the website told me I had to call. Then..

Ajay

Xfinity and Frontier Communications Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Promotional prices
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Customer service
  • Very bad customer service
  • Poor service

Xfinity and Frontier Communications Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Xfinity and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Xfinity and Frontier Communications Latest Reviews

Recent published reviews
2.6

I've been with Xfinity/Comcast for 10 years. I've also had Direct TV. The problem with Xfinity is they don't honor...

Read all 849 reviews
1.1

Internet loss for 9 days before a tech came out, then again so far now another 4 days and will be 6 before the tech is...

Read all 3091 reviews

Xfinity and Frontier Communications Products and Services

Most reviewed product and services
  • Xfinity Internet Service (108 reviews)
  • Xfinity Customer Care (98 reviews)
  • Xfinity Bundle (61 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (294 reviews)