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Frontier Communications

Telecommunications
Has verified representatives
  • 11 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2260 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • When it was verizon 10
  • Firing frontier 10
  • Service technicians 8
  • Verizon fios 8
  • Verizon better 8

Customers don't like

  • Very bad customer service42
  • False billing pratice16
  • Poor service16
  • Customer service15
  • Poor communication10
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Xfinity

Telecommunications
  • 3 ISSUES RESOLVED
  • 551 TOTAL REVIEWS
  • $93.6K CLAIMED LOSSES
  • $704 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
  • Internet speed 6
  • Having internet 3
  • Installer 3
  • That i was not only one being screwed 3
  • When it works right 2

Customers don't like

  • Price6
  • Customer service4
  • Dishonest service tech4
  • Service4
  • Unwillingness to rectify situation4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1360078

Both Frontier Communications and Comcast Xfinity are horrible.But they are the only 2 choices in our area.

Frontier has sneaky billing practices, but friendly service technicians...so we switched to Comcast Xfinity and the technician literally TRASHED OUR HOUSE!

So, 3 weeks later we switched back to Frontier.I hate both companies.