PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Has Verified Representatives
1.7
Xfinity
1.8
Frontier Communications
Xfinity

Frontier Communications and Xfinity Overview

Total reviews 3233 2411
Company responses 1108 0
Issues resolved 20 9

Frontier Communications and Xfinity Consumer Ratings

Rank
268 out of 1429 in Telecommunications category
223 out of 1429 in Telecommunications category
Customer service
298 in category
163 in category
Product or Service Quality
309 in category
161 in category
Billing Practices
284 in category
152 in category
Website
340 in category
193 in category

Frontier Communications and Xfinity Rating Details

Customer service
1.2 (1819 reviews)
1.5 (987 reviews)
Reviewer's quote

...After hours on the phone with several customer service personnel (not a pleasant experience I should add) I was only credited $24 on my account. Beyond frustrated and I will be letting everyone I know never to use Frontier's services..

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...THEY ARE THE ABSOLUTE EPITOME OF TERRIBLE CUSTOMER SERVICE. AND ITS AS IF THEY LOVE THAT TITLE. A MONOPOLY GRANTED BY THE *** RUNNING THE GOVT ALL OF WHOM HAVE NO IDEA OF HOW TO SERVE THE PEOPLE THEY ARE TRUSTED WITH SERVING...

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Product or Service Quality
1.3 (1569 reviews)
1.8 (838 reviews)
Reviewer's quote

It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

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Having my internet go down every hour when you work from home is incredibly frustrating, I have called 4 times at least with the same issue Since setting up service and it has yet to be resolved. Never offered to send a tech just unplug modem it works while on the phone after modem reset and then...

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Billing Practices
1.2 (1478 reviews)
1.8 (750 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...Their billing practices are ineffective and unethical. Try another company!..

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Website
1.5 (1458 reviews)
1.9 (824 reviews)
Reviewer's quote

...I can;t believe an internet provider doe snot have a website where you can look for other plans and choices. Too bad Directv is not a good option in Tampa, FL because signal is lost with every storm..

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...From You, According to YOUR website, it says you will help. From You, Xfinitys Commitment to Keeping You Connected How we are supporting our customers, our communities, and our employees during the COVID-19 pandemic. Read the latest updates...

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Frontier Communications and Xfinity Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet
  • Frustrated
  • Technicians were nice
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Unwillingness to rectify situation
  • Run around between customer service and field techs

Frontier Communications and Xfinity Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I need my internet restored and it didn't come on yet

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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Frontier Communications and Xfinity Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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Frontier Communications and Xfinity Latest Reviews

Recent published reviews
1

I've had half a dozen techs here to "fix" my problem but nothing gets resolved. Worst internet I've ever had and the...

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1

they raised my internet cost $25 per month and the tv service stopped working. go to get new boxes stand in line for 35...

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3

well here goes another run around and line of *** from frontier /called back in dec that my net was kicking out every...

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No votes

Don't have wifi in house but need to get hot spot how do I connect to hot spot

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Frontier Communications and Xfinity Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (504 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Xfinity Internet Service (257 reviews)
  • Xfinity Bundle (86 reviews)
  • Xfinity Tv Service (75 reviews)