PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Xfinity

Xfinity

1.7
Frontier Communications
Xfinity

Frontier Communications and Xfinity Overview

Total reviews
3185
1501
Company responses
1054
0
Issues resolved
20
6

Frontier Communications and Xfinity Consumer Ratings

Rank
231 out of 1424 in Telecommunications category
227 out of 1424 in Telecommunications category
Customer service
No votes
173 in category
Product or Service Quality
No votes
141 in category
Billing Practices
No votes
144 in category
Website
No votes
176 in category

Frontier Communications and Xfinity Rating Details

Customer service
No votes
1.4 (610 reviews)
Reviewer's quote

) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

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No issues, would like to speak to a customer service representative..

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Product or Service Quality
No votes
1.8 (537 reviews)
Reviewer's quote

Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

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I cant get service! Nothing I try seems to work..

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Billing Practices
No votes
1.7 (454 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...Their billing practices are ineffective and unethical. Try another company!..

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Website
No votes
2 (526 reviews)
Reviewer's quote

...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

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...What I can do? (when I checked xfinity website - only one thing I see - technician is coming today, any today they put appointment June 17th after contacting them twice)..

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Frontier Communications and Xfinity Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed
  • When it works right
  • Xfinity agents are bullshitters
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Price
  • Poor customer resolution

Frontier Communications and Xfinity Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I need my internet restored and it didn't come on yet

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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Frontier Communications and Xfinity Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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Frontier Communications and Xfinity Latest Reviews

Recent published reviews
2.8

I spoke with 4 reps today just to change a phone number. 3 did not help me at all and they gave me 3 different numbers...

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No votes

The internet is completely off

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1.2

For 20 YEARS, I've been forced to deal with these incompetent thieves!!! (They have a monopoly on the market. No other c...

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1

I cant get service!
Nothing I try seems to work

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Frontier Communications and Xfinity Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Xfinity Internet Service (202 reviews)
  • Xfinity Customer Care (138 reviews)
  • Xfinity Bundle (69 reviews)