PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Xfinity

Xfinity

1.6
Frontier Communications
Xfinity

Frontier Communications and Xfinity Overview

Total reviews
3086
846
Company responses
947
0
Issues resolved
19
5

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3086 reviews. It is 2240 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Communications customer support team and Xfinity customer service.

Frontier Communications and Xfinity Consumer Ratings

Rank
226 out of 1908 in Telecommunications category
265 out of 1908 in Telecommunications category
Customer service
258 in category
214 in category
Product or Service Quality
263 in category
160 in category
Billing Practices
244 in category
177 in category

According to consumer ratings and reviews, Frontier Communications ranks 39 points higher in the Telecommunications category than Xfinity. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category. At the same time, Xfinity was rated 1.3 stars for Customer service criterion in this category and it is 352 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Xfinity has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Xfinity however was rated 1.5 stars and it is 69% greater than other in category.

Frontier Communications and Xfinity Rating Details

Customer service
1.2 (1722 reviews)
1.3 (396 reviews)
Reviewer's quote

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U

When customer service more than three times, as other previous calls the same claims were too the claim by the employee for xfinity. Several employees from several calls assured a frantic person with a chronic illness that only $9 and change is the AUTO DEBITED amount that will be taken from his...

Marty I
Product or Service Quality
1.3 (1479 reviews)
1.7 (334 reviews)
Reviewer's quote

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

Over charge for service. Customers service is horrible. Keep transferring to different departments...

Jannie
Billing Practices
1.2 (1397 reviews)
1.5 (283 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

...Their billing practices are ineffective and unethical. Try another company!..

Kathleen C

Frontier Communications and Xfinity Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed
  • When it works right
  • Promotional prices
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Price
  • Unwillingness to rectify situation

Frontier Communications and Xfinity Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Frontier Communications and Xfinity Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Frontier Communications and Xfinity Latest Reviews

Recent published reviews

After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was...

Read all 3086 reviews

Nothing has happen Im having the same issues every si many months with over charge I speak with reps all of them tell...

Read all 846 reviews

Frontier Communications and Xfinity Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)
  • Xfinity Internet Service (108 reviews)
  • Xfinity Customer Care (98 reviews)
  • Xfinity Bundle (60 reviews)