PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Xfinity

Xfinity

1.7
Frontier Communications
Xfinity

Frontier Communications and Xfinity Overview

Total reviews 3213 1767
Company responses 1085 0
Issues resolved 20 8

Frontier Communications and Xfinity Consumer Ratings

Rank
255 out of 1438 in Telecommunications category
252 out of 1438 in Telecommunications category
Customer service
274 in category
179 in category
Product or Service Quality
288 in category
149 in category
Billing Practices
269 in category
161 in category
Price Affordability
337 in category
284 in category

Frontier Communications and Xfinity Rating Details

Customer service
1.2 (1807 reviews)
1.5 (737 reviews)
Reviewer's quote

...I called customer service and they had a recorded message about it. No wonder so many people are going to streaming services. You can get only channels that you want without subscribing to a bunch of crap that you never watch! Im cuttin the cord of this sucky bankrupt service!..

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Not possible contact customer service..

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Product or Service Quality
1.3 (1555 reviews)
1.8 (641 reviews)
Reviewer's quote

I qualify for Lifeline service and everytime I call for an application, I never receive it. I have called multiple times for the application, the representatives tell me it's on the way and to wait for it in the mail. The application never makes it and now they're disconnecting my service for...

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i thought i was getting better service with xfinity but i was wrong, constant run around from agent to agent, no one answering questions or handling the problem. Keep shifting blame from rep to rep and still didnt get my initial call resolved. Im truly disappointed in this company..

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Billing Practices
1.2 (1468 reviews)
1.7 (550 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...Their billing practices are ineffective and unethical. Try another company!..

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Price Affordability
1.4 (1449 reviews)
1.7 (619 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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...They are also trying to increase my technician cost to $70 from documented price of $39. 99. I refuse to change my confirmed plan online to higher cost plan so the overseas people refuse to send technician to get my service initiated..

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Frontier Communications and Xfinity Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed
  • Frustrated
  • Customer service is a joke so is managment
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Poor customer resolution
  • Unwillingness to rectify situation

Frontier Communications and Xfinity Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I need my internet restored and it didn't come on yet

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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Frontier Communications and Xfinity Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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Frontier Communications and Xfinity Latest Reviews

Recent published reviews
1.2

We experience internet outages for four to five days at a time, and Frontier tells us to just wait another 48 hours and...

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4

Looking for different and lower costs.

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No votes

Aug. 4th had internet connected. On the 5th, 8th, 20th problems with the internet. Sept 7th it would go in and out. I'm...

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1.2

Im still having issues after I talked with a tech tonight! Thinking about getting rid of Comcast. Pay to much...

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Frontier Communications and Xfinity Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (696 reviews)
  • Frontier Communications Internet Service (502 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Xfinity Internet Service (217 reviews)
  • Xfinity Customer Care (159 reviews)
  • Xfinity Bundle (77 reviews)