PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Xfinity

Xfinity

1.6
Frontier Communications
Xfinity

Frontier Communications and Xfinity Overview

Total reviews
3070
831
Company responses
933
0
Issues resolved
18
4

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3070 reviews. It is 2239 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Xfinity customer service.

Frontier Communications and Xfinity Consumer Ratings

Rank
224 out of 1945 in Telecommunications category
264 out of 1945 in Telecommunications category
Customer service
No votes
218 in category
Product or Service Quality
No votes
161 in category
Billing Practices
No votes
186 in category

According to consumer ratings and reviews, Frontier Communications ranks 40 points higher in the Telecommunications category than Xfinity.

Frontier Communications and Xfinity Rating Details

Customer service
No votes
1.3 (389 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou

I just got off the phone with Xfinity customer service. Not sure if you know this but they have set data limits on the internet that you already pay a large amount for. They do NOT disclose anywhere on their website that they have data limits for their internet...

Laura H
Product or Service Quality
No votes
1.7 (329 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

I'am so tired of high pricesI've had more problems with xfinity then I did with Direc TV.

PissedConsumer1727611
Billing Practices
No votes
1.5 (277 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

...Their billing practices are ineffective and unethical. Try another company!..

Kathleen C

Frontier Communications and Xfinity Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed
  • When it works right
  • Promotional prices
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Price
  • Unwillingness to rectify situation

Frontier Communications and Xfinity Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Frontier Communications and Xfinity Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Frontier Communications and Xfinity Latest Reviews

Recent published reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3070 reviews
1

They keep cancelling channels and moving others to the sport channel without notice. I have to use them and have no...

Read all 831 reviews

Frontier Communications and Xfinity Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)
  • Xfinity Internet Service (104 reviews)
  • Xfinity Customer Care (97 reviews)
  • Xfinity Bundle (58 reviews)