PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viasat and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viasat

Viasat

1.2
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Viasat
Frontier Communications

Viasat and Frontier Communications Overview

Total reviews
292
3091
Company responses
0
949
Issues resolved
0
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3091 reviews. It is 2799 reviews more than Viasat received since Sep 1, 2013.

Viasat and Frontier Communications Consumer Ratings

Rank
439 out of 1909 in Telecommunications category
226 out of 1909 in Telecommunications category
Customer service
219 in category
259 in category
Product or Service Quality
281 in category
263 in category
Reliability
248 in category
237 in category

According to consumer ratings and reviews, Frontier Communications ranks 213 points higher in the Telecommunications category than Viasat. People gave Viasat 1.3 stars for Customer service criterion in Telecommunications category and it is 348 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Frontier Communications has a higher rating than Viasat. Regarding Reliability criterion, consumers gave Viasat 1.1 stars and it is 56% greater than other in category. Frontier Communications however was rated 1.2 stars and it is 58% greater than other in category.

Viasat and Frontier Communications Rating Details

Customer service
1.3 (170 reviews)
1.2 (1725 reviews)
Reviewer's quote

...None of my account information has changed, and I have been an good customer. I have seen payments on my bank statement. So how can my payment information be expired and needs updating so often? There is nothing to update...

PissedConsumer1767191

...Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did was replace the modem and it was fine for about a week...

Thomas C
Product or Service Quality
1.2 (167 reviews)
1.3 (1483 reviews)
Reviewer's quote

...After 100g, service will depend on peak times and available bandwidth. As long as you are under your capped data limits, the product is fine. But once you reach your 100g of your "unlimited" plan, they basically shut you down to 0...

PissedConsumer1760623

...did not want service from a company that has treated me so poorly. The person laughed at me and said I was funny. I decided to cancel this entire install Cancellation number 042172492 Now I have to take more time out of my day to box up your equipment and take it to UPS...

Monica Y
Reliability
1.1 (160 reviews)
1.2 (1365 reviews)
Reviewer's quote

every night after around 5 PM I lose all internet cant even get on facebookIm paying for unlimited data but its not unlimited its controlled because they are too greedy and sign up more members then they can handle'

william c

...Reliability was not what I call of the highest caliber. We had an outage about once every other month and it took them 3-4 days to repair. Sometimes the problem was local and sometimes regional...

Ronald

Viasat and Frontier Communications Pros and Cons

Pros
  • Absolutely norhing
  • Install was fast
  • Installer was nice
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Everything so far
  • Liars and thieves
  • Customer service
  • Very bad customer service
  • Poor service

Viasat and Frontier Communications Most Positive Reviews

Top rated reviews
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Viasat and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Viasat and Frontier Communications Latest Reviews

Recent published reviews
1.4

We were lured away from Hugues Net claiming that their data cap worked much better, with less slowing down, than their...

Read all 292 reviews
1.1

Internet loss for 9 days before a tech came out, then again so far now another 4 days and will be 6 before the tech is...

Read all 3091 reviews

Viasat and Frontier Communications Products and Services

Most reviewed product and services
  • Viasat Internet Service (173 reviews)
  • Viasat Customer Care (29 reviews)
  • Viasat Internet Plan (20 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (294 reviews)