PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Frontier Communications

Time Warner Cable and Frontier Communications Overview

Total reviews
1569
3070
Company responses
0
933
Issues resolved
5
18

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3070 reviews. It is 1501 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Time Warner Cable customer service.

Time Warner Cable and Frontier Communications Consumer Ratings

Rank
251 out of 1945 in Telecommunications category
224 out of 1945 in Telecommunications category
Customer service
219 in category
No votes
Product or Service Quality
140 in category
No votes
Billing Practices
208 in category
No votes

According to consumer ratings and reviews, Frontier Communications ranks 27 points higher in the Telecommunications category than Time Warner Cable. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 345 points higher than the worst rated brand in this category. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 63% greater than other in category.

Time Warner Cable and Frontier Communications Rating Details

Customer service
1.3 (451 reviews)
No votes
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou
Product or Service Quality
1.8 (409 reviews)
No votes
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E
Billing Practices
1.4 (398 reviews)
No votes
Reviewer's quote

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

Time Warner Cable and Frontier Communications Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Very bad customer service
  • Poor service

Time Warner Cable and Frontier Communications Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Time Warner Cable and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Time Warner Cable and Frontier Communications Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3070 reviews

Time Warner Cable and Frontier Communications Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)