PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Frontier Communications

Time Warner Cable and Frontier Communications Overview

Total reviews
1569
3092
Company responses
0
954
Issues resolved
5
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3092 reviews. It is 1523 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Time Warner Cable customer service.

Time Warner Cable and Frontier Communications Consumer Ratings

Rank
255 out of 1909 in Telecommunications category
225 out of 1909 in Telecommunications category
Customer service
218 in category
262 in category
Product or Service Quality
139 in category
265 in category
Billing Practices
199 in category
245 in category

According to consumer ratings and reviews, Frontier Communications ranks 30 points higher in the Telecommunications category than Time Warner Cable. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 307 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Time Warner Cable has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 65% greater than other in category. Frontier Communications however was rated 1.2 stars and it is 57% greater than other in category.

Time Warner Cable and Frontier Communications Rating Details

Customer service
1.3 (451 reviews)
1.2 (1726 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

...Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did was replace the modem and it was fine for about a week...

Thomas C
Product or Service Quality
1.8 (409 reviews)
1.3 (1484 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

...I cancelled work order on new account and got service elsewhere but they still billed me on account closed by them. I understand I could owe IF I closed account but I shouldnt owe IF they close my account..

Mark B
Billing Practices
1.4 (398 reviews)
1.2 (1402 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

daniel k

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

Time Warner Cable and Frontier Communications Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Very bad customer service
  • Poor service

Time Warner Cable and Frontier Communications Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Time Warner Cable and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Time Warner Cable and Frontier Communications Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1

They canceled my account (internet) when I ported my phone over. They said it would take 4 days to open new account. I...

Read all 3092 reviews

Time Warner Cable and Frontier Communications Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Frontier Communications Customer Care (687 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (294 reviews)