PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Frontier Communications

Time Warner Cable and Frontier Communications Overview

Total reviews 1570 3219
Company responses 0 1093
Issues resolved 5 20

Time Warner Cable and Frontier Communications Consumer Ratings

Rank
292 out of 1450 in Telecommunications category
260 out of 1450 in Telecommunications category
Customer service
239 in category
271 in category
Product or Service Quality
153 in category
285 in category
Billing Practices
220 in category
256 in category
Diversity of Products or Services
216 in category
283 in category

Time Warner Cable and Frontier Communications Rating Details

Customer service
1.3 (452 reviews)
1.2 (1812 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

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Product or Service Quality
1.8 (410 reviews)
1.3 (1563 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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...Trying to get assistance with questions about phone service, internet and billing is a waste of time..

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Billing Practices
1.4 (399 reviews)
1.2 (1472 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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Diversity of Products or Services
1.8 (397 reviews)
1.5 (1385 reviews)
Reviewer's quote

...i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it..

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...No wonder so many people are going to streaming services. You can get only channels that you want without subscribing to a bunch of crap that you never watch! Im cuttin the cord of this sucky bankrupt service!..

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Time Warner Cable and Frontier Communications Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Very bad customer service
  • Poor service

Time Warner Cable and Frontier Communications Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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5

I need my internet restored and it didn't come on yet

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Time Warner Cable and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Time Warner Cable and Frontier Communications Latest Reviews

Recent published reviews
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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1

I haven't received a bill since last april and keep getting charged late charges.requested duplicate but hasn't ever...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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1

I was transferred from Verizon to Frontier without any notice. Trying to get assistance with questions about phone...

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Time Warner Cable and Frontier Communications Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Frontier Communications Internet Service (502 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)