PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
Frontier Communications

Time Warner Cable and Frontier Communications Overview

Total reviews
1570
3185
Company responses
0
1054
Issues resolved
5
20

Time Warner Cable and Frontier Communications Consumer Ratings

Rank
263 out of 1424 in Telecommunications category
229 out of 1424 in Telecommunications category
Customer service
225 in category
No votes
Product or Service Quality
141 in category
No votes
Billing Practices
208 in category
No votes
Diversity of Products or Services
205 in category
No votes

Time Warner Cable and Frontier Communications Rating Details

Customer service
1.3 (452 reviews)
No votes
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

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Product or Service Quality
1.8 (410 reviews)
No votes
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

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Billing Practices
1.4 (399 reviews)
No votes
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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Diversity of Products or Services
1.8 (397 reviews)
No votes
Reviewer's quote

...i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it..

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-Chris Oh can you provide any corp customer contact number NOT TECH support number, who maybe care to really make different of your customer services, I invest in Frontier, now the stock only worth pennys, I can't sell anymore, but i do like to see the different attitude of this company save the...

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Time Warner Cable and Frontier Communications Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Customer service
  • Very bad customer service
  • Poor service

Time Warner Cable and Frontier Communications Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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5

I need my internet restored and it didn't come on yet

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Time Warner Cable and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Time Warner Cable and Frontier Communications Latest Reviews

Recent published reviews
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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2.8

I spoke with 4 reps today just to change a phone number. 3 did not help me at all and they gave me 3 different numbers...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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1.2

For 20 YEARS, I've been forced to deal with these incompetent thieves!!! (They have a monopoly on the market. No other c...

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Time Warner Cable and Frontier Communications Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)