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Frontier Communications

Telecommunications
Has verified representatives
  • 11 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2281 TOTAL REVIEWS
  • $2.4M CLAIMED LOSSES
  • $4.3K AVERAGE LOSS
1.8
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • When it was verizon 10
  • Firing frontier 10
  • Verizon fios 8
  • Verizon better 8
  • Service technicians 8

Customers don't like

  • Very bad customer service42
  • Poor service16
  • False billing pratice16
  • Customer service15
  • Poor communication10
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1517 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.4K AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Internet speed when it works 11
  • No contract 7
  • Variety of channels 6
  • Field technician 6
  • Techs who came to my home 4

Customers don't like

  • Poor customer service15
  • No solution to simple task15
  • Argumentative customer service15
  • Lack of problem solving9
  • Frequent cable outages6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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reeve11
Plano, Texas, United States #1341911

This is too difficult to choose.They are both so inept they don't deserve to be in business.

All they have done is upset, use and *** off more customers then they ever possibly helped. I was a customer of Verizon when Frontier moved into Texas, California and Florida to take over Verizon customers and came half-cocked, ill-prepared and not caring what happened. I had service 32 years and went they took over they disconnected my FIOS. It can't be reconnected, had to get new service in the midst of the *** storm they created while they were alienating all other customers, 911 service was down, it was a nightmare and unforgivable the arrogance they showed in this.

This sums up their actions even today, more than a year later. I saw their media guide and it full of popups, just unforgivable to do this to paying customers. Yet, Time Warner is just as inept, almost another too big to fail, but they need to fail in order to wake them up and clean house so that they may finally turn to the way service providers should be. Everyone echoed the same reasons, overly high prices, terrible customer service and completely inept.

THE WORST OF THE WORST!BOTH OF THEM!

Anonymous
#1311425

They both suck.Overpriced, horrible customer service, and total incompetent.

Good that hire mentally disabled people until you have to deal with them.

No joke.A repairman told me he was late for therapy - shrink.

Anonymous
Venice, Florida, United States #1309910

Time warner is not in my area!Comcast cable is the other company!

Frontier is horrible - I quit shortly. Poor DVR use, poor picture quality, poor ON DEMAND tv programming. In addition there is a major bait and switch - $400 promised after 90 days BUT when 90 days are up they say it is only if service is paid for 2 years! They claim no service contracts ever!!

So what is the unwritten 2 years needed to be paid for the reward advertised as a 90 day benefit??? Online website is useless!

Send out promotional ads for seasonal service - but they are only for additional security program, not seasonal service!!Nothing is ever in writing!!!

Anonymous
Tampa, Florida, United States #1271160

Frontier is the worst company I've ever dealt with.They bait and switch and I can hardly stand to even see their ads.

I have Bright House since 1994, and I went back to them about a horrible experience with Frontier.

(Bright House was Time Warner when I first started with them).Never get Frontier!!!!!!!!!!!

Anonymous
Los Angeles, California, United States #1224867

I've never had Time Warner but I might, soon.Like most people here, I loved Verizon but what's the use of FIOS technology if you're switched (without warning) to a company that either a) doesn't know how to use it or b) knows how to abuse it?

I've had digital speed throttling, missing channels, differing amounts charged on statements, no customer service and no one listens when you have a problem and you want assistance. And, let's not forget how, while you're on interminable hold, they boast that their customer service is based in the US but you get put through to someone who has an accent you can't cut through, and who uses the same phrases and responses they have memorized from a playbook.

I have nothing against people who have accents, I find them charming, however when dealing with a customer it is imperative that the representative is capable of both understanding the customer and being understood by same.if Frontier hijacks your FIOS, RUN!

Anonymous
Los Angeles, California, United States #1204166

Time Warner Cable - 10x's better than Frontier. Ya. Frontier IS really THAT bad.

Anonymous
Redlands, California, United States #1196999

Three months of over billing by Frontier.Think it's straightened out each time but it never is.

Asked for a supervisor & they said he would call back. Nope. No customer service at night (even though website says 24/7). Turned off all my premium (paid) channels one weekend for no reason.

I loved Verizon for years and love FIOS but Frontier has had their last chance with me.

Not looking forward to TWC but don't see a better solution.Not interested in satellite.

Anonymous
Tampa, Florida, United States #1196955

I currently have Frontier, formerly Verizon , in Florida.I AM FED UP AND TIRED OF FRONTIERS POOR CUSTOMERSERVICE, EVERY MONTH THEY SEND A DIFFERENT BILL FOR THE SAME SERVICE.

I lost my caller ID, Whenever I call customer service generally result in "I can't help you" than they transfer the call to a non-existing department where you promptly get hung up on without ever making it to a live person.

I HAVE NOT BEEN ABLE TO CHECK MY MESSAGES.FRONTIER'S SERVICE IS TERRIBLE.

Anonymous
Whittier, California, United States #1186356

I currently have Frontier, formerly Verizon, in California.I don't know how bad TWC could be but Frontier is a dumpster fire.

My phones havn't worked correctly for 2 months, I lost my caller ID, I keep getting error messages that the network is off line and calls to customer service generally result in "I can't help you" or the infamous transfer to a non-existent department where you promptly get hung up on without ever making it to a person.

Do yourself a favor....take whatever deal anyone else is offering for a year or so and then check back.Verizon was great, Frontier is awful

mark31166
Irving, Texas, United States #1185888

Aka: Tex311

I've lived here since 2009.I've had TWC twice, Verizon FiOS twice & the 2nd time (most current) is when it switched to Frontier Communications which is still FiOS.

See my 1st comment below (Tex311). I said it then & I'll say it again; I'd never go back to Time Warner Cable for anything!! Even though I was pissed when Verizon was suddenly switched to Frontier without any warning; me & TWC do not get along!

With Frontier (after the switch) I realized that I somehow had 2 account numbers, 1 was inactive with a credit & 1 was active with a balance due.I called (and was nice

Anonymous
Irving, Texas, United States #1182187

Frontier, formally Verizon Fios, has come around.Tech came out with new DVR & their customer service calls are now going to their home office in Connecticut with English speaking reps.

I think when they flipped the switch they were routing all calls to India which was the time period I was pissed & couldn't figure things out.

But things are smoothing out to my approval.I'd never go back to Time Warner Cable for anything!!

Anonymous
Bradenton, Florida, United States #1182184

Frontier is absolutely the worst. I was supposed to get a credit, etc etc.