PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews 3461 1572
Company responses 1203 0
Issues resolved 24 5

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
659 out of 2019 in Telecommunications category
490 out of 2019 in Telecommunications category
Customer service
532 in category
480 in category
Product or Service Quality
538 in category
307 in category
Billing Practices
509 in category
464 in category
Website
535 in category
316 in category

Frontier Communications and Time Warner Cable Rating Details

Customer service
1.2
(1942 reviews)
1.3
(452 reviews)
Reviewer's quote

...Worse, calling them revealed that the customer service office had closed at 5 p. m. ET...

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Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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Product or Service Quality
1.3
(1680 reviews)
1.8
(410 reviews)
Reviewer's quote

Their internet service is not even third world and goes out now, fairly regularly. When I call them, it is always my equipment as per them, that is at fault, yet in the end, for the past 7 years, it has been 100% their fault each and every time. Their website is worthless for complaints and their...

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...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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Billing Practices
1.3
(1586 reviews)
1.4
(399 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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Website
1.5
(1560 reviews)
1.9
(385 reviews)
Reviewer's quote

...Then, try the website online which keeps telling me the download the app which I already have? I pay my bill every month faithfully. I've been having trouble with my payments going through. It wouldn't allow the card I used last month to process a payment...

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TWC boasts about the โ€œโ€ฆThe Right Choice for You and Your Residentsโ€ฆโ€ on their community solutions website, http://www. twcmdu. com/ , offering a variety of services like - Bulk Service (one low monthly rate) and discounted rate & eligibility โ€“ however does not extend that to the customer within...

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Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Couch and went on to see the moon of india customer care no one one jehdi ohdi ehdi ohdi ehdi ohdi ehdi ohdi id Customer...

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5

Just before the final game on fathers day lost TV and internet after a half of dozen calls and lies gave up my family le...

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5

I am being charged for YouTube tv.
I have cancelled my subscription for YouTube on December 9 2023.
Why am I charged for D...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

I got hit today with another price increase, the second in three months. Worse, calling them revealed that the customer...

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1

I called to get new internet service started at my house. They called construction and got the okay to install service...

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1

After several lengthy outages, due to external issues, I am again without internet service. Called on Monday, 1st...

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1

Time Warner/Spectrum:
I am sending this letter to you for one reason and I mean one reason. That is that Spectrum needs t...

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Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews
No votes

This customer rep. not only helped me understand what a recent email sent to me meant for me, but helped me by letting...

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No votes

I waited for 30 minutes to return a cable box before I left. Only one person was on the sales floor while others were...

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No votes

I spent TWO DAYS & OVER NINE HOURS last week to resolve an issue with my bill. I thought it was finally resolved with a...

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1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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