PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews
3086
1569
Company responses
947
0
Issues resolved
19
5

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3086 reviews. It is 1517 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Time Warner Cable customer service.

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
226 out of 1908 in Telecommunications category
252 out of 1908 in Telecommunications category
Customer service
257 in category
213 in category
Product or Service Quality
261 in category
135 in category
Billing Practices
242 in category
196 in category

According to consumer ratings and reviews, Frontier Communications ranks 26 points higher in the Telecommunications category than Time Warner Cable. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category. At the same time, Time Warner Cable was rated 1.3 stars for Customer service criterion in this category and it is 352 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Time Warner Cable has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Time Warner Cable however was rated 1.4 stars and it is 65% greater than other in category.

Frontier Communications and Time Warner Cable Rating Details

Customer service
1.2 (1722 reviews)
1.3 (451 reviews)
Reviewer's quote

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T
Product or Service Quality
1.3 (1479 reviews)
1.8 (409 reviews)
Reviewer's quote

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864
Billing Practices
1.2 (1397 reviews)
1.4 (398 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

daniel k

Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews

After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was...

Read all 3086 reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

Frontier Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)