PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews
3070
1569
Company responses
933
0
Issues resolved
18
5

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3070 reviews. It is 1501 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Time Warner Cable customer service.

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
224 out of 1945 in Telecommunications category
251 out of 1945 in Telecommunications category
Customer service
No votes
218 in category
Product or Service Quality
No votes
139 in category
Billing Practices
No votes
207 in category

According to consumer ratings and reviews, Frontier Communications ranks 27 points higher in the Telecommunications category than Time Warner Cable.

Frontier Communications and Time Warner Cable Rating Details

Customer service
No votes
1.3 (451 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T
Product or Service Quality
No votes
1.8 (409 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864
Billing Practices
No votes
1.4 (398 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3070 reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

Frontier Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)