PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews 3229 1570
Company responses 1104 0
Issues resolved 20 5

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
260 out of 1460 in Telecommunications category
289 out of 1460 in Telecommunications category
Customer service
293 in category
252 in category
Product or Service Quality
308 in category
163 in category
Billing Practices
287 in category
249 in category
Price Affordability
358 in category
336 in category

Frontier Communications and Time Warner Cable Rating Details

Customer service
1.2 (1817 reviews)
1.3 (452 reviews)
Reviewer's quote

...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

Read full review

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Read full review
Product or Service Quality
1.3 (1566 reviews)
1.8 (410 reviews)
Reviewer's quote

It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

Read full review

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

Read full review
Billing Practices
1.2 (1476 reviews)
1.4 (399 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Read full review

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

Read full review
Price Affordability
1.4 (1457 reviews)
1.5 (357 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

Read full review

Talked to an employee last month and he quoted a better price but told me they would be offering other packages after the 5thvof this month if I wanted to wait and get a better deal. Called yesterday on 2-9-18 and the lady I talked to was veryvunconcerned about helping me and told me the $190 I was...

Read full review

Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Read full review
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Read full review
5

I need my internet restored and it didn't come on yet

Read full review
5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

Read full review

Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Read full review
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Read full review
1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

Read full review
1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

Read full review

Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews
No votes

Junction box wires chewed by mice and hasn't been repaired since Nov. 4th today is Nov. 29th.

Read full review
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

Read full review
1

storm blew phone pole down, about 14 days ago lines are laying in road, company tech drove by and called, said they...

Read full review
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read full review

Frontier Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (503 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)