PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews
3185
1570
Company responses
1054
0
Issues resolved
20
5

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
230 out of 1424 in Telecommunications category
263 out of 1424 in Telecommunications category
Customer service
No votes
225 in category
Product or Service Quality
No votes
142 in category
Billing Practices
No votes
207 in category
Website
No votes
181 in category

Frontier Communications and Time Warner Cable Rating Details

Customer service
No votes
1.3 (452 reviews)
Reviewer's quote

) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

Read full review

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Read full review
Product or Service Quality
No votes
1.8 (410 reviews)
Reviewer's quote

Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

Read full review

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

Read full review
Billing Practices
No votes
1.4 (399 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Read full review

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

Read full review
Website
No votes
1.9 (385 reviews)
Reviewer's quote

...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

Read full review

TWC boasts about the “…The Right Choice for You and Your Residents…” on their community solutions website, http://www. twcmdu. com/ , offering a variety of services like - Bulk Service (one low monthly rate) and discounted rate & eligibility – however does not extend that to the customer within...

Read full review

Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Read full review
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

Read full review
5

I need my internet restored and it didn't come on yet

Read full review
5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

Read full review

Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Read full review
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

Read full review
1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

Read full review
1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

Read full review

Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews
2.8

I spoke with 4 reps today just to change a phone number. 3 did not help me at all and they gave me 3 different numbers...

Read full review
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

Read full review
1.2

For 20 YEARS, I've been forced to deal with these incompetent thieves!!! (They have a monopoly on the market. No other c...

Read full review
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read full review

Frontier Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)