PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Time Warner Cable

Frontier Communications and Time Warner Cable Overview

Total reviews 3212 1570
Company responses 1085 0
Issues resolved 20 5

Frontier Communications and Time Warner Cable Consumer Ratings

Rank
253 out of 1436 in Telecommunications category
283 out of 1436 in Telecommunications category
Customer service
281 in category
244 in category
Product or Service Quality
294 in category
156 in category
Billing Practices
272 in category
231 in category
Price Affordability
344 in category
326 in category

Frontier Communications and Time Warner Cable Rating Details

Customer service
1.2 (1807 reviews)
1.3 (452 reviews)
Reviewer's quote

...I called customer service and they had a recorded message about it. No wonder so many people are going to streaming services. You can get only channels that you want without subscribing to a bunch of crap that you never watch! Im cuttin the cord of this sucky bankrupt service!..

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Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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Product or Service Quality
1.3 (1555 reviews)
1.8 (410 reviews)
Reviewer's quote

I qualify for Lifeline service and everytime I call for an application, I never receive it. I have called multiple times for the application, the representatives tell me it's on the way and to wait for it in the mail. The application never makes it and now they're disconnecting my service for...

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...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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Billing Practices
1.2 (1468 reviews)
1.4 (399 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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Price Affordability
1.4 (1449 reviews)
1.5 (357 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Talked to an employee last month and he quoted a better price but told me they would be offering other packages after the 5thvof this month if I wanted to wait and get a better deal. Called yesterday on 2-9-18 and the lady I talked to was veryvunconcerned about helping me and told me the $190 I was...

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Frontier Communications and Time Warner Cable Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

Frontier Communications and Time Warner Cable Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

I need my internet restored and it didn't come on yet

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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Frontier Communications and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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Frontier Communications and Time Warner Cable Latest Reviews

Recent published reviews
No votes

Aug. 4th had internet connected. On the 5th, 8th, 20th problems with the internet. Sept 7th it would go in and out. I'm...

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1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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1.1

My complaint is that you are not supporting baseball of the Tampa bay rays..people are not allowed to go to games and...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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Frontier Communications and Time Warner Cable Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (696 reviews)
  • Frontier Communications Internet Service (501 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)