PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Suddenlink
Frontier Communications

Suddenlink and Frontier Communications Overview

Total reviews
1846
3086
Company responses
0
947
Issues resolved
19
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3086 reviews. It is 1240 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Suddenlink customer support team and Frontier Communications customer service.

Suddenlink and Frontier Communications Consumer Ratings

Rank
266 out of 1908 in Telecommunications category
226 out of 1908 in Telecommunications category
Customer service
190 in category
259 in category
Product or Service Quality
183 in category
263 in category
Price Affordability
288 in category
305 in category

According to consumer ratings and reviews, Frontier Communications ranks 40 points higher in the Telecommunications category than Suddenlink. People gave Suddenlink 1.3 stars for Customer service criterion in Telecommunications category and it is 377 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Suddenlink has a higher rating than Frontier Communications. Regarding Price Affordability criterion, consumers gave Suddenlink 1.5 stars and it is 51% worse than other in category. Frontier Communications however was rated 1.4 stars and it is 54% worse than other in category.

Suddenlink and Frontier Communications Rating Details

Customer service
1.3 (938 reviews)
1.2 (1722 reviews)
Reviewer's quote

Hey Suddenlink, want to improve customer service? Hire hamsters on wheels. At least a hampster coukd maybe speak English. Too many details to get into...

Sheri J

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U
Product or Service Quality
1.6 (838 reviews)
1.3 (1479 reviews)
Reviewer's quote

I went in to the local Suddenlink office to cancel my service as we had moved to another city a few weeks prior. I was back in town to pick up some remaining items at the house and decided to take the Suddenlink modem / router back. When I went in to the local office, the CSR took the modem /...

David C

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M
Price Affordability
1.5 (821 reviews)
1.4 (1372 reviews)
Reviewer's quote

...Suddenlink will give you a "promotional" price when available, but after a year the price expires. My JUST INTERNET bill started at 75$ a month and has continued to rise to 110$ a month. Every time I call they state "rates have increased" and there is no way they can make any adjustments...

Auria

...Ben quoted a monthly price that was suppose to be $100. 97 before taxes. I was suppose to be put on a 2-year contract and given a $100 gift card after 90 days...

Emilyann

Suddenlink and Frontier Communications Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Customer service
  • Very bad customer service
  • Poor service

Suddenlink and Frontier Communications Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Suddenlink and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Suddenlink and Frontier Communications Latest Reviews

Recent published reviews
1

I received an email from Pissed Consumer stating that Suddenlink needed more info in order to address my problems. On...

Read all 1846 reviews

After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was...

Read all 3086 reviews

Suddenlink and Frontier Communications Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (390 reviews)
  • Suddenlink Customer Care (212 reviews)
  • Suddenlink Bundle (120 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)