PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Has Verified Representatives
1.7
Suddenlink
Frontier Communications

Suddenlink and Frontier Communications Overview

Total reviews 2376 3233
Company responses 0 1108
Issues resolved 20 20

Suddenlink and Frontier Communications Consumer Ratings

Rank
356 out of 1429 in Telecommunications category
269 out of 1429 in Telecommunications category
Customer service
257 in category
298 in category
Product or Service Quality
232 in category
309 in category
Price Affordability
350 in category
357 in category
Website
281 in category
339 in category

Suddenlink and Frontier Communications Rating Details

Customer service
1.3 (1254 reviews)
1.2 (1819 reviews)
Reviewer's quote

...After the first time, I called Customer Service only to be told that it's not them, it's me. I asked to speak to management and was told that no one was available. I left my phone number and asked to have management call me, but no one ever called me back...

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...After hours on the phone with several customer service personnel (not a pleasant experience I should add) I was only credited $24 on my account. Beyond frustrated and I will be letting everyone I know never to use Frontier's services..

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Product or Service Quality
1.6 (1112 reviews)
1.3 (1569 reviews)
Reviewer's quote

...The technician came to install my services (TV, Internet and Phone) and did not install the phone. I had internet for 3 days and then my services were disconnected for "nonpayment". It took me till October 27 to get the account to a point that someone would help...

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It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

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Price Affordability
1.5 (1107 reviews)
1.4 (1457 reviews)
Reviewer's quote

...What happened to the for life price I was promised? I should get HD antenna and just stream movies..

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Website
1.6 (1062 reviews)
1.5 (1458 reviews)
Reviewer's quote

New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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...I can;t believe an internet provider doe snot have a website where you can look for other plans and choices. Too bad Directv is not a good option in Tampa, FL because signal is lost with every storm..

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Suddenlink and Frontier Communications Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Raising prices
  • Unreliable service
  • Customer service
  • Very bad customer service
  • Poor service

Suddenlink and Frontier Communications Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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5

I need my internet restored and it didn't come on yet

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Suddenlink and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Suddenlink and Frontier Communications Latest Reviews

Recent published reviews
1

Received my bill, paid it the same day, my next bill had a $10.00+ late fee. Called, they said they didn't receive it...

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1

I've had half a dozen techs here to "fix" my problem but nothing gets resolved. Worst internet I've ever had and the...

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1

I have been associated with Suddenlink since September 7 to which that was a horrible experience I did not think could g...

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3

well here goes another run around and line of *** from frontier /called back in dec that my net was kicking out every...

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Suddenlink and Frontier Communications Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (425 reviews)
  • Suddenlink Bundle (141 reviews)
  • Suddenlink Tv Service (111 reviews)
  • Frontier Communications Internet Service (504 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)