PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Frontier Communications
Suddenlink

Frontier Communications and Suddenlink Overview

Total reviews
3202
2143
Company responses
1073
0
Issues resolved
20
20

Frontier Communications and Suddenlink Consumer Ratings

Rank
236 out of 1428 in Telecommunications category
326 out of 1428 in Telecommunications category
Customer service
264 in category
213 in category
Product or Service Quality
272 in category
198 in category
Billing Practices
249 in category
211 in category
Price Affordability
322 in category
303 in category

Frontier Communications and Suddenlink Rating Details

Customer service
1.2 (1801 reviews)
1.3 (1103 reviews)
Reviewer's quote

...available for two more days!!!!! Plus customer service rep had extremely thick foreign accent and sounded like she was under water..

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...I can view my statement online but the bill I keep paying and do not understand why it is more than I was told it would be! Customer service does not exist with this company. Horrible! I am thinking about taking my business elsewhere!!..

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Product or Service Quality
1.3 (1549 reviews)
1.6 (980 reviews)
Reviewer's quote

Lost internet service for approximately 8 days due to a bad modem. I requested the modem twice and was advised they had no order on file. All of a sudden the 1st modem came 7 days later and the second modem came 10days later...

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This company offers products that do not operate properly and have no employees to service after the installation. Took over two months to get help and tried to bill for full amount even though absolutely nothing worked. The company is criminal..

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Billing Practices
1.2 (1463 reviews)
1.4 (805 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...Terrible service and very unethical billing practices..

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Price Affordability
1.4 (1444 reviews)
1.5 (961 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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...I would like it returned to the original price or I'll be forced to change my internet provider..

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Frontier Communications and Suddenlink Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

Frontier Communications and Suddenlink Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

I need my internet restored and it didn't come on yet

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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Frontier Communications and Suddenlink Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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Frontier Communications and Suddenlink Latest Reviews

Recent published reviews
1.2

This service is HORRIBLE!!! Even worse than Spectrum. I have had multiple disconnects for over a week. Technicians came...

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No votes

The service keeps going out they're making the satellite companies looking pretty good even in a major storm

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1

We are just about on thee edge with this company. Their phone service, and tech service are definitely sub-par. Now we f...

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No votes

Sales agent by the name of Eduardo calling from a local phone number every day attempting to sell or follow up with a...

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Frontier Communications and Suddenlink Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (500 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Suddenlink Internet Service (421 reviews)
  • Suddenlink Customer Care (249 reviews)
  • Suddenlink Bundle (130 reviews)