PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Frontier Communications
Suddenlink

Frontier Communications and Suddenlink Overview

Total reviews
3072
1787
Company responses
933
0
Issues resolved
18
18

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3072 reviews. It is 1285 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Communications customer support team and Suddenlink customer service.

Frontier Communications and Suddenlink Consumer Ratings

Rank
225 out of 1946 in Telecommunications category
266 out of 1946 in Telecommunications category
Customer service
263 in category
192 in category
Product or Service Quality
270 in category
183 in category
Billing Practices
251 in category
193 in category

According to consumer ratings and reviews, Frontier Communications ranks 41 points higher in the Telecommunications category than Suddenlink. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 303 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.4 stars for Customer service criterion in this category and it is 374 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Suddenlink has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 56% greater than other in category. Suddenlink however was rated 1.4 stars and it is 66% greater than other in category.

Frontier Communications and Suddenlink Rating Details

Customer service
1.2 (1716 reviews)
1.4 (909 reviews)
Reviewer's quote

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou

Over 13 months of contacting Suddenlink almost monthly to be removed from junk mail mailing list and to discontinue paper bill mail service. Documented my conversations with representatives, representatives who say they are supervisors but are not, and supervisors requesting to be removed from...

PissedConsumer1724032
Product or Service Quality
1.3 (1472 reviews)
1.7 (813 reviews)
Reviewer's quote

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E

Horrible service!! Nothing ever works, you try to call them, 1-2hr wait time. Issues are not resolved, you go to the main store, another hour wait. Only 2 reps in the building to handle a population of 120k If your a business You can’t get help from the main office with two employees, you have to...

Tim M
Billing Practices
1.2 (1390 reviews)
1.4 (633 reviews)
Reviewer's quote

...Frontier Communications is not being straight forward in their product advertising or billing..

clint l

Terrible customer service, TV & internet service is the worst, billing issues, long wait times..

PissedConsumer1720472

Frontier Communications and Suddenlink Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Raising prices
  • Unreliable service

Frontier Communications and Suddenlink Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

Frontier Communications and Suddenlink Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

Frontier Communications and Suddenlink Latest Reviews

Recent published reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3072 reviews
1

This is quite possibly the worst customer service that I have ever come across. In the past few weeks I have been on...

Read all 1787 reviews

Frontier Communications and Suddenlink Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (595 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (275 reviews)
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (118 reviews)