PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum

Spectrum

1.5
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Spectrum
Frontier Communications

Spectrum and Frontier Communications Overview

Total reviews
474
3091
Company responses
0
949
Issues resolved
1
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3091 reviews. It is 2617 reviews more than Spectrum received since Mar 6, 2017. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Spectrum customer service.

Spectrum and Frontier Communications Consumer Ratings

Rank
313 out of 1908 in Telecommunications category
226 out of 1908 in Telecommunications category
Customer service
210 in category
261 in category
Value for money
249 in category
250 in category
Product or Service Quality
238 in category
265 in category

According to consumer ratings and reviews, Frontier Communications ranks 87 points higher in the Telecommunications category than Spectrum. People gave Spectrum 1.3 stars for Customer service criterion in Telecommunications category and it is 359 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Frontier Communications has a higher rating than Frontier Communications. Regarding Product or Service Quality criterion, consumers gave Spectrum 1.4 stars and it is 58% greater than other in category. Frontier Communications however was rated 1.3 stars and it is 53% greater than other in category.

Spectrum and Frontier Communications Rating Details

Customer service
1.3 (246 reviews)
1.2 (1725 reviews)
Reviewer's quote

...Customer service rude and not helpful..

PissedConsumer1769296

...Terrible customer service. Lost 11 days of work due to failed internet. Tech was 3 hours late on the first time they came out and all he did was replace the modem and it was fine for about a week...

Thomas C
Value for money
1.2 (236 reviews)
1.2 (1322 reviews)
Reviewer's quote

...Company does not value long time existing customers, in fact they penalized with high cost for same services..

PissedConsumer1761317

...If you value your time and patience, I suggest you choose another provider for your video and phone support..

Marty F
Product or Service Quality
1.4 (234 reviews)
1.3 (1483 reviews)
Reviewer's quote

...I left an email for Kathleen Mayo V P of Customer Service and my husband called and talked to several people to no avail. Only silence for spectrum..

Michael S

...did not want service from a company that has treated me so poorly. The person laughed at me and said I was funny. I decided to cancel this entire install Cancellation number 042172492 Now I have to take more time out of my day to box up your equipment and take it to UPS...

Monica Y

Spectrum and Frontier Communications Pros and Cons

Pros
  • No pros
  • Internet
  • Thier price
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues
  • Customer service
  • Very bad customer service
  • Poor service

Spectrum and Frontier Communications Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Spectrum and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Spectrum and Frontier Communications Latest Reviews

Recent published reviews
1

MOVING??? DISCONNECTING SERVICE??? BE CAREFUL !!! We gave 1 month notice given ...Spectrum Charged for WHOLE month of...

Read all 474 reviews
1.1

Internet loss for 9 days before a tech came out, then again so far now another 4 days and will be 6 before the tech is...

Read all 3091 reviews

Spectrum and Frontier Communications Products and Services

Most reviewed product and services
  • Spectrum Customer Care (77 reviews)
  • Spectrum Bundle (56 reviews)
  • Spectrum Internet Service (50 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (294 reviews)