PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum

Spectrum

1.6
Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Spectrum
Frontier Communications

Spectrum and Frontier Communications Overview

Total reviews
701
3190
Company responses
0
1059
Issues resolved
4
20

Spectrum and Frontier Communications Consumer Ratings

Rank
284 out of 1425 in Telecommunications category
235 out of 1425 in Telecommunications category
Customer service
164 in category
267 in category
Value for money
212 in category
261 in category
Product or Service Quality
212 in category
274 in category
Price Affordability
302 in category
324 in category

Spectrum and Frontier Communications Rating Details

Customer service
1.4 (362 reviews)
1.2 (1792 reviews)
Reviewer's quote

...When two large companies merge customer service only gets worse..

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This customer service is disgusting, Im not sure what drugs that agent was on to tell me these false things. At the end of this horribly long phone call he asked me to complete the review form to get him to be a supervisor. Im glad that I did not submit a form saying he completed my request with...

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Value for money
1.4 (339 reviews)
1.2 (1375 reviews)
Reviewer's quote

I just signed up with spectrum wireless to save some money. But when I called to find out why my voicemail didn't work, customer service were very nice, but couldn't help me. The person helping me said that she had to send emails to level 3 tech support, but couldn't speak with them directly...

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...I do not owe Frontier any money. I paid for each and every day they provided service. To put my account into collection was last straw of horrible customer experience..

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Product or Service Quality
1.6 (337 reviews)
1.3 (1542 reviews)
Reviewer's quote

I needed faster internet service because the demand for WiFi and etc has gotten higher..

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No other company can provide home phone service!! There's other junk out there but it's unreliable. ) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off...

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Price Affordability
1.5 (333 reviews)
1.4 (1435 reviews)
Reviewer's quote

when we signed up nothing was said about a promotion price, we want the service and no raising prices for benefit of top brass. after one went up $15. 00 a month with no better service...

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Spectrum and Frontier Communications Pros and Cons

Pros
  • No pros
  • Internet
  • Thier price
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Customer service
  • Waste of time spent trying to resolve issues
  • Customer service
  • Very bad customer service
  • Poor service

Spectrum and Frontier Communications Most Positive Reviews

Top rated reviews
5

Their TV sucks becuase the tv goes out randomly but their Phone and Internet is the best i have spectrum internet at...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I am a disabled Vietnam Vet, I am on a fixed income, I have looked at some of your other packages, to me they have way...

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5

I need my internet restored and it didn't come on yet

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Spectrum and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

My internet stopped working but i still had cable to watch. When the tech came out he said he couldnt repair it himself...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I recorded three different agents at spectrum admit to "pushing" arris software into my modem. Then they pushed the...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Spectrum and Frontier Communications Latest Reviews

Recent published reviews
3.2

Every time I access TV their app up on my Roku it opens up with Spectrum News. I have set their app on my phone to open...

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1

Channel reduction-after 9 years I received an email stating they made an error and I wasnt supposed the get the...

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3.3

I needed faster internet service because the demand for WiFi and etc has gotten higher.

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1

APPARENTLY FRONTIER IS TOTALLY UNDERSTAFFED AND UNABLE TO PROVIDE TIMELY RESPONSE TO ISSUES. FURTHERMORE, IT SEEMS THEIR...

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Spectrum and Frontier Communications Products and Services

Most reviewed product and services
  • Spectrum Customer Care (104 reviews)
  • Spectrum Internet Service (89 reviews)
  • Spectrum Bundle (65 reviews)
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)