PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum
Frontier Communications

Spectrum and Frontier Communications Overview

Total reviews 3750 3468
Company responses 0 1203
Issues resolved 44 24

Spectrum and Frontier Communications Consumer Ratings

Rank
253 out of 2028 in Telecommunications category
661 out of 2028 in Telecommunications category
Customer service
176 in category
540 in category
Product or Service Quality
213 in category
545 in category
Value for money
325 in category
544 in category
Reliability
201 in category
526 in category

Spectrum and Frontier Communications Rating Details

Customer service
2.1
(1846 reviews)
1.2
(1945 reviews)
Reviewer's quote

We have been dissatisfied for a few years with the regular bill *** and the decline in customer service. I recently switched from apple to android and had challenges getting my data transferred and missed the 3 week window to return my tradein. After going through chat and a call the result was...

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...Worse, calling them revealed that the customer service office had closed at 5 p. m. ET...

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Product or Service Quality
2
(1701 reviews)
1.3
(1683 reviews)
Reviewer's quote

...The service man was able to check everything through, and finally it appeared on the box and everything was OK. Spectrum helped me right away and gave me the quickest appointment, which was only two hours away, thank you..

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You just Lakewood asking the same question over and over and will not take the answer that I give I have never been so disappointed with a service from anyone..

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Value for money
1.9
(1686 reviews)
1.3
(1513 reviews)
Reviewer's quote

...Even if it costs me more money. I don't do business with people who steal from me they are not trustworthy..

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...I tried for five times to make a payment money I am giving them money pay my bill faithfully. Yet I can't speak to a human being. You can't email them you can't call the it's basically worthless trying to get a hold of customer service...

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Reliability
2.1
(1666 reviews)
1.2
(1569 reviews)
Reviewer's quote

...prices keep going up yet service, quality, programming, customer service, reliability ALL keep dropping like a rock!..

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I called to complain about the reliability issue and stated that it really rubbed salt in the wound by charging $2. 99/ month to get a paper bill. The CSR feigned great stupidity, going so far as to say" why do you want to send a letter? How does that work" He wouldn't even provide the state where...

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Spectrum and Frontier Communications Pros and Cons

Pros
  • No pros
  • No pros as far i can tell
  • Internet
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Poor service
  • Waste of time spent trying to resolve issues
  • Customer service
  • Very bad customer service
  • Poor service

Spectrum and Frontier Communications Most Positive Reviews

Top rated reviews
5

Called about having someone hook up my new tv with my dvd player and internet

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5

Couch and went on to see the moon of india customer care no one one jehdi ohdi ehdi ohdi ehdi ohdi ehdi ohdi id Customer...

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5

No signal came up and the nice tec support lady took me through the steps to get reconnect

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5

I am being charged for YouTube tv.
I have cancelled my subscription for YouTube on December 9 2023.
Why am I charged for D...

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Spectrum and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I checked options for contracting internet with Spectrum and Verizon. The Spectrum website stated that there is no insta...

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1

After several lengthy outages, due to external issues, I am again without internet service. Called on Monday, 1st...

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1

When I first got the service about 4 years ago. It was ok. I noticed my bill going up in cost by $30 monthly and that...

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1

Bought all you can fly pass two times and the den pass an its a fraud cant book anything on both 499 ร— 2 for the alll...

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Spectrum and Frontier Communications Latest Reviews

Recent published reviews
5

My cable box would not record, nor was the menu available on any channel. The service man was able to check everything t...

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2

Comcast laid line through community. I understand that the tower that the lines are connected to are owned by Frontier....

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No votes

Spectrum (Charter) charges retarded amounts for business internet but the internet is slower than personal, then when I...

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1

You just Lakewood asking the same question over and over and will not take the answer that I give I have never been so...

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